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"Sleepy" 722 broadband connection

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by LRD, Nov 13, 2011.

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  1. LRD

    LRD Cool Member

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    Feb 10, 2009
    About 2-3 months ago, my 722 developed a new problem... When I attempt to access any of the DoD menus, I get the message "You must have a broadband connection...". So, I go into "Network Setup" (Menu-6-1-9-2) and "Connection Status" briefly displays "Testing...", then "Connected Online". (I don't recall this happening before; the status was always "Offline" - as when my router was powered off - or "Online" - it had never before displayed "Testing".)

    Once the connection is "awake", I can then browse DoD movie offerings and queue several for download. But, after about 20-30 minutes, my DSL modem shows no activity, and the "My Rentals" download status reports "This download could not be completed...". Accessing DoD menus again prompts the message "You must have a broadband connection...".

    Here's the weird part: after re-waking the broadband connection and queuing more movie downloads, any action requiring a network connection (browsing DoD movies, accessing the Network Setup menu, etc) seemingly resets this 30-minute window, allowing downloads to finish. (I successfully downloaded four movies yesterday.)

    Any idea as to what could be the problem?

    Specs: 722 (L721), connected to a 3 Mbps DSL modem via a Dish Powerline BB unit. And, yes, my 722 has been power-cycled several times since this problem started.
     
  2. P Smith

    P Smith Mr. FixAnything

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    Is there any 'inactivity' settings of "Dish Powerline BB unit" ?
     
  3. LRD

    LRD Cool Member

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    Feb 10, 2009
    There are no settings for the Dish Powerline unit (that I'm aware of). I'd be delighted to hear that I'm wrong on this point, and that there's some kind of configuration utility that I should be using.

    But, perhaps this is a better answer: the Dish Powerline unit is actually a replacement for a Netgear XE102. I had the "sleepy" problem with the Netgear unit, thought that it might be the culprit, and so purchased and installed the Dish unit last week. No difference.
     
  4. P Smith

    P Smith Mr. FixAnything

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    OK. Next step - follow a path from STB to Internet - the DSL modem, its settings. Am I right - there ia nothing in between Dish Powerline unit and DSL modem ?
    Could you create full diagram with models, versions, settings for the troubleshooting process?
     
  5. LRD

    LRD Cool Member

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    Feb 10, 2009
    Correct, there is nothing unusual/complex in the configuration: 722 -> Dish Powerline unit -> 2Wire DSL modem -> ISP.

    The only changes made to the modem are turning-off Netbios and activating "stealth mode" (blocking ping/ICMP requests). But, these changes were made more than two years ago. (Granted, until the Blockbuster enhancement came along, I had never exercised the 722 with sustained downloads.)
     
  6. LRD

    LRD Cool Member

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    Feb 10, 2009
    Don't know if this helps any diagnosis, but I am able to see my 722 from the internet (dishonline.com).
     
  7. P Smith

    P Smith Mr. FixAnything

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    Any time ? Regardless of the 30 min interval ?

    Perhaps little more details (I'm not sure what the dish gadget doing here) - is your DVR far away from DSL modem and you cannot use a network cable ?
    Could you temporary eliminate the powerline unit and use a cable between network jack of 722 and DSL modem ?
     
  8. LRD

    LRD Cool Member

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    Feb 10, 2009
    I cannot access my 722 from dishonline.com when it is asleep. But, I can access it for 20-30 minutes as soon as I go into the Network Setup (6-1-9-2) menu. (And, to be precise, I just need to bring up this menu - it is not necessary for me to hit "Reset Connection".)

    The 722 is about 25' from my DSL modem/hub, so I cannot directly connect it unless I want to pull everything out of their cabinets and stretch cables across the floor. But, I will invest in a long ethernet cable the next time I go past my local computer store (or order something online).
     
  9. P Smith

    P Smith Mr. FixAnything

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    It that long network cable will not help, I would dig into the DSL modem's settings ...
     
  10. LRD

    LRD Cool Member

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    Feb 10, 2009
    This post (started yesterday) in the dishsupport forum looks very similar to my issue.
     
  11. P Smith

    P Smith Mr. FixAnything

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    Check your DSL modem inactivity settings (DHCP lease time also) anyway.
     
  12. LRD

    LRD Cool Member

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    Feb 10, 2009
    Lease has been set to 24 hours for the last couple of years.

    I see no inactivity timeout setting.
     
  13. kevin d

    kevin d Mentor

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    Sep 20, 2005
    On the broadband link of your DSL modem setup, under advanced settings, check and make sure PPP on Demand is set to 0.

    Kevin D.
     
  14. LRD

    LRD Cool Member

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    Feb 10, 2009
    Yes, it is.
     
  15. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Hi LRD, I apologize for the issue you are experiencing with your 722 receiver. I am currently tracking an issue with the broadband connection dropping on 722 receiver only ( Not 622 or 722k's), all the account's have DSL internet and the majority are AT&T based but other providers have been confirmed to have this issue as well. This problem has been reported to have started after the BBMP software upgrade to the receiver. I am trying to get this issue resolved with our engineers but it appears to be on the DISH Network end at this time.
     
  16. LRD

    LRD Cool Member

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    Feb 10, 2009
    Thanks for the feedback, Mary.

    I eagerly await a resolution.
     
  17. Dish97

    Dish97 AllStar

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    Dec 19, 2009
    Having same problem on my 722k. Have more or less stopped using it.
    No problems with my Netflix or Amazon online both through my BR.
     
  18. etzeppy

    etzeppy AllStar

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    Feb 16, 2007
    I recently started having this same issue with a 722k. When I go to look for movies to download, just like the OP, I get "You must have a broadband connection...". But when I check the connection in the menus, broadband is working. After the broadband test, the 722k will work for a bit. I tried to queue up a couple of movies last night and none of the downloads completed.

    All other devices connected to my router are working fine. I am using AT&T DSL.
     
  19. SeaBeagle

    SeaBeagle Legend

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    May 7, 2006
    I had installed a RJ45 wire from my router to my 612 receiver. This only proved to to be way too slow. So I disconnected the wire and I am using this for my second computer.
     
  20. satman85

    satman85 New Member

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    Dec 10, 2011
    try running a second cable to if in and eliminate band seperator,worked for me!
     

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