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sling adapter w/722 - dead?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Andy74, May 4, 2012.

  1. May 4, 2012 #1 of 45
    Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    I got the sling adapter for my 722 last october - worked fine until now.
    The adapter appears dead. No light comes on the sling adapter.
    The dish receiver (722) is online. I can access the schedule/dvr through dish online, but when attempting to watch shows, I get an error (error states that I was able to connect, but an error occurred).

    Any ideas if it's possible to reset this adapter?
     
  2. May 4, 2012 #2 of 45
    P Smith

    P Smith Mr. FixAnything

    21,340
    127
    Jul 25, 2002
    W.Mdtrn Sea
    sure, disconnect power cord of 722 for a minute
     
  3. May 4, 2012 #3 of 45
    Wire Nut

    Wire Nut Legend

    171
    0
    Apr 6, 2012
    Maybe a bad sling adapter, maybe a bad USB port on the receiver. There's another USB port on the front of the receiver, try plugging it in there and see if it will work.
     
  4. May 5, 2012 #4 of 45
    Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    I tried both USB ports. Whenever I plug it in, a message comes up stating that the sling adapter is connected. The light never comes on though...
    So probably bad sling adapter?
     
  5. May 5, 2012 #5 of 45
    Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    What is the firmware of the Sling Adapter? You won't get a light on the Sling Adapter until the firmware is updated but you said it was working before. The firmware will update via broadband. It's probably a bad Sling Adapter. Please let me know the firmware. Thanks.

     
  6. May 5, 2012 #6 of 45
    Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    Firmware is ADDHZAAM. I did use it successfully for several months.
     
  7. May 9, 2012 #7 of 45
    Ryan08

    Ryan08 New Member

    2
    0
    May 9, 2012
    I've pretty much got the exact same problem. I bought my Sling adapter last October too and it's worked fine for about 8 months. Then a few weeks ago the light on the Sling adapter went off. I tried unplugging it and plugging it back in on both USB ports and also tried unplugging the receiver.

    Like Andy74, at first I would see the onscreen message, but the light never came on, but now I don't even see the screen.

    Firmware is also ADDHZAAM.
    I also have an external hard drive that works, so I don't think it's a USB issue
     
  8. Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    Calling DN for support on devices they don't know much about is a complete waste of time. I cringe whenever I have to do so.
     
  9. P Smith

    P Smith Mr. FixAnything

    21,340
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Pester them !
     
  10. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    The firmware indicates the receiver is not seeing the Sling Adapter. The Sling Adapter needs to be replaced if the Red light does not light on the adapter. Please PM me with your account number to see how I can assist you further. Please let me know. Thanks.

     
  11. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    The message I sent to Andy74 also applies to you. The firmware indicates it is not seen by the receiver. Please PM me your account number so I can assist you further. Please let me know. Thanks.

     
  12. Ryan08

    Ryan08 New Member

    2
    0
    May 9, 2012
    Thanks Ray, I think this is resolved now, though. I called DN yesterday and they're sending out a replacement since it was under warranty.

    Andy - Surprisingly, this was actually the easiest call I've ever had with DN. The whole process took about 5 minutes.
     
  13. Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    OK, I did call them
    It took 3 reboots of the receiver (15 minutes).

    After I was done, they claim they can send a software update to my receiver to resolve this issue.
     
  14. Andy74

    Andy74 Mentor

    51
    0
    Nov 25, 2005
    After a second chat with dish and after providing a link to this thread, dish rep agreed to replace it for me.
     
  15. scasonia

    scasonia New Member

    1
    0
    Sep 12, 2012
    Hi, I have the same problem with my Sling adapter. I was watching TV on my phone at work and then a window popped up saying that the sling adapter has rebooted and it hasn't worked since. I called Dish and they sent me out a new one but it was pouring down rain and UPS left it on my porch so the box got wet. Well, the new one doesn't work so not sure if it was because it got wet or that there is a more serious problem. Dish is going to send me out another one but I kinda think that it may be a problem with my DVR. Was your problem resolved with the new sling? Thanks
     
  16. P Smith

    P Smith Mr. FixAnything

    21,340
    127
    Jul 25, 2002
    W.Mdtrn Sea
    Try different USB port before send second sling back.
     
  17. global_nomad

    global_nomad New Member

    5
    0
    Sep 30, 2012
    I'm having the same issue too and I just moved to Saudi Arabia. I read on an online review the sling adapter might be sensitive to heat.
     
  18. global_nomad

    global_nomad New Member

    5
    0
    Sep 30, 2012
    Did it work out for you?
     
  19. pmjones

    pmjones AllStar

    77
    4
    Aug 3, 2012
    Same here on the 722. Used my sling fine for 9 months and then suddenly - BAM - no red light, no recognition from the 722 of the sling, both USB ports a no go. Dish sent me a replacement sling. Does not work either. Sling firmware is ADEAZAAM. Was on the phone for an hour with Dish and was finally told they could get the firmware to cycle via engineering on their end. I was not holding out hope and two days later - still does not work.

    BTW, Internet connection is excellent - DVR and On Demand services are super fast. No network issues.

    Can DIRT help me???
     
  20. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011

    I received your PM. I will respond there.
     

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