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Sling Adaptor Price Switch

Discussion in 'General DISH™ Discussion' started by chebyrashka74, Jun 4, 2012.

  1. Jun 4, 2012 #1 of 14
    chebyrashka74

    chebyrashka74 New Member

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    Mar 15, 2006
    I ordered a Sling Adaptor about 3 weeks ago on the Dish site for $29, received confirmation email, credit card charged etc. Waited... waited... nothing arrived so I contacted Dish. The rep said the order wasn't complete but the catch was the price would now be $50.

    This feels like a complete switcharoo, has anyone else run into this? Left a really bad taste in my mouth, especially since they said they wouldn't refund the money and only apply it to a new order.
     
  2. Jun 4, 2012 #2 of 14
    domingos35

    domingos35 Icon

    541
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    Jan 11, 2006
    I would talk to a supervisor or one of the DIRT members here
     
  3. Jun 4, 2012 #3 of 14
    garys

    garys Hall Of Fame

    3,180
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    Nov 4, 2005
    I think you hit the order right when the price increase hit. I'd PM DIRT member if your order was before it went into effect.
     
  4. Jun 5, 2012 #4 of 14
    chebyrashka74

    chebyrashka74 New Member

    5
    0
    Mar 15, 2006
    I probably did but my order went through, its not the catalog order days where your order winds through mail and multiple departments. They should have just said, 'yep you ordered but there was a problem on our end, let me get that order through for you asap'.
     
  5. Jun 5, 2012 #5 of 14
    RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    12
    Jan 23, 2008
    Wait, it's $50 now? Sheesh, guys. Nickel and diming, here. I was just thinking about ordering one, too. I miss the 922's sling and figured it'd be a good father's day present for myself :p
     
  6. Jun 5, 2012 #6 of 14
    RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
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    Jul 21, 2011
    Please send me a PM with your phone or account number and I'll be happy to assist you with this. Thanks!
     
  7. Jun 5, 2012 #7 of 14
    356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    I seem to recall them being free.......with the rebate.
     
  8. Jun 7, 2012 #8 of 14
    coldsteel

    coldsteel Hall Of Fame

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    Mar 29, 2007
    Yeah, before February 2012, they were $99 then a $99 rebate. 2/1/12, they went to a flat $30. Now, as of 5/21/12, $49.
     
  9. rkelzenberg

    rkelzenberg New Member

    11
    0
    May 31, 2012
    I also was caught in the "price switch". I have my E-mail from Dish in may and it was shipped May 21st and it that shows the price at 30.00 plus tax. I checked my 6-15-12 bill and I am being charged 49.00.

    I sent an E-mail to DishNetwork regarding the change in price and requested my account credited from the difference. I have to wonder how many others were billed the difference and may not even catch that on their bill?
     
  10. treecastle

    treecastle AllStar

    91
    8
    Dec 5, 2005
    East Tennessee
    I was about to order one until I saw the price change. It's not worth $50 for the amount I'd use it. Oh well.
     
  11. domingos35

    domingos35 Icon

    541
    1
    Jan 11, 2006
    i just bought one off of ebay.
    now have 2 ,one for each of my hoppers
     
  12. coldsteel

    coldsteel Hall Of Fame

    1,984
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    Mar 29, 2007
    I am going to call shenanigans on this one. If ordered before 5/21, then the charge was applied then, not later, so he would have only been billed $30.
     
  13. rkelzenberg

    rkelzenberg New Member

    11
    0
    May 31, 2012


    Here's the proof copied from my confirmation E-mail and then from my current bill.

    DISH Network <dishnetwork@dishnetworkmail.com> Sun, May 20, 2012 at 11:32 AM
    Reply-To: DISH Network <feedback@dishnetworkmail.com>


    Account Number: (REMOVED)
    Dear Ryan,

    Thank you for your recent purchase from DISH. Your order has been placed for the following:

    Item Quantity Part Number Payment Amount
    Sling Adapter 1 183012 30.00

    Your shipment will be delivered to:
    (REMOVED)


    June Bill:
    One-TimeCharges & Credits
    May 20 SlingAdapter 49.99
    May 20 Shipping&Handling 0.00
    May 31 Shipping&Handling 0.00
    $49.99
     
  14. rkelzenberg

    rkelzenberg New Member

    11
    0
    May 31, 2012
    Just a follow up on the E-mail that I sent to Dish regarding the price discrepancy on the Sling Adapter. I've been a Dish Customer, and never had any problems previously with service and billing. I was hoping that my 1st E-mail would have resolved the issue. I did reply back and hopefully that will resolve it.

    Thank you for taking the time to contact us. We understand your concern regarding your bill. We would be glad to assist you with it. Please be advised that the normal price for Sling Adapter is $49.99. Please refer to this link if you see the price of your Sling Adapter.

    (URL Removed - You are only allowed to post URLs once you have at least 5 posts.)

    You may go online at --- to view/manage your account information.

    For immediate assistance, you can chat with a Customer Service representative using our live chat option .....


    Customer service is everything to a company and as a customer, when I order a product, I do expect to the charged for the correct price and have the company stand behind their prices and payments for the service. I did respond, and we'll see what happens after this next round of E-mails to resolve the issue.
     

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