1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

sling dysfunction with PTAT recordings

Discussion in 'Hopper System Support Forum' started by dtvgone, Dec 29, 2012.

  1. dtvgone

    dtvgone Mentor

    49
    0
    Jul 21, 2007
    i7-3820QM, 2.7 GHz
    16 GB RAM
    Graphics: NVIDIA GT 650M, 2 GB RAM, Intel HD 4000 (on battery power or when selected)
    Wireless: Intel Centrino Wireless-N 2230 2x2 (300 Mbps)
    Windows 8 Pro 64 bit

    1 Hopper, with sling adapter, currently FW 234
    2 Joeys
    1 HIC, connected to gigabit Ethernet port on D-Link DIR-655 wireless router

    PTAT recordings fail to sling successfully via dishonline, even though the same local channels display normally with live viewing. The problem occurs with all 4 PTAT channels.

    Playback has continuous flickering with white pixels occupying part or all of the screen.

    Standard recordings from other channels, either premium channels such as HBO or Cinemax, or others such as Fx sling normally, with excellent picture quality.

    Streaming functions normally from dishonline or the individual HBO, Cinemax and Epix sites.

    The problem has been present since I got this laptop last month; my prior laptop didn't have adequate hardware to sling HD content very well, so hadn't used it for viewing any PTAT recordings.

    IE 10 is not the problem, because the same problem occurs with Chrome, and doesn't seem to be a software/hardware problem on my end, as everything but PTAT recordings seems to display normally.

    The NVIDIA graphics card is active by default, except when on battery power. Changing to the integrated Intel HD 4000 graphics has no impact on the display.

    There have been a few Hopper SW revisions since I got this laptop, all with the same problem.

    PTAT recordings display normally on the Hopper and both Joeys.

    Dish tech support indicated that they would send this to their engineers, and hadn't received any similar reports from other customers.

    Has anyone else experienced this problem?

    If so, please report it to tech support.
     
  2. P Smith

    P Smith Mr. FixAnything

    21,323
    127
    Jul 25, 2002
    Mediterranea...
    I recall plenty of complains related to the Sling thing ... check the forum for old discussions.
     
  3. DanB_DISH

    DanB_DISH DISH Representative DISH Representative

    30
    0
    Jan 8, 2011
    @dtvgone, from the sounds of it this would be an issue on our end. Unfortunately, I haven't received any reports regarding this and neither have my co-workers. I would recommend submittng a report to our engineers. If you'd like I will be happy to report this a second time, just send me a PM.
     
  4. dtvgone

    dtvgone Mentor

    49
    0
    Jul 21, 2007
    Thanks; I have some additional data to report that you can send to the engineers.

    I have a Samsung Galaxy Note II (android 4.1x), and hadn't previously used the dishonline android app, just streaming from HBO, Cinemax and Epix.

    The Note streams well from those internet-based sites, and I tried it yesterday at home to see if the same display problems would occur from a sling stream.

    The display problems did not occur with playback of PTAT recordings from either the PTAT folder/tab or from the link to them in My Recordings, for those with timers. Recordings from other channels, such as HBO displayed correctly, as did live TV from the LIL and other channels.

    The android app also displays all available recordings in My Recordings for PTAT shows that have timers. This does not occur with the browser-based PC app (with either IE 10 or Chrome).

    The browser-based PC app only displays one or two of the PTAT shows with timers, generally only one of the three that currently have unwatched episodes.

    Adding dishonline.com to the sites requiring compatibility view in IE 10 results in all of the PTAT shows with timers and saved episodes displaying in My Recordings, but has no impact on the flickering display for those recordings.

    The Note II screen resolution is 1080p, so expect it is displaying a 1080i stream.

    The sling bitrate to the laptop is generally only in the 6-7 mbps range on the home network, even though the HIC is connected to a gigabit Ethernet port on the router, and the laptop has a dual channel wireless-N connection at 300mbps. That is about the same as my old laptop, and I had expected a higher bitrate for streaming with better hardware.

    The sling bitrate to the Note II is only about 1 mbps, even though the connection to the wireless router is single channel wireless N. I had expected a higher streaming rate to the phone.
     
  5. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    11
    Jan 23, 2008
    It very likely clamps the bitrate for mobile.
     
  6. tcatdbs

    tcatdbs Icon

    617
    4
    Jul 10, 2008
    I find Dish online / Sling adapter to be working much better these days. Starts streaming as fast as Netfllix. Any PTAT recording I have saved, shows up and plays from my Nexus 7 (or PC). Any PTAT recording not saved doesn't show up, PC or device (I expect them not to since it's a file on Dish's internal space). I seldom use it, but it's great for killing time.
     
  7. P Smith

    P Smith Mr. FixAnything

    21,323
    127
    Jul 25, 2002
    Mediterranea...
    See my posts when discussed QUOTAS of 813's HDD ... no such "internal space" got PTA events
     
  8. Jan 1, 2013 #8 of 14
    DanB_DISH

    DanB_DISH DISH Representative DISH Representative

    30
    0
    Jan 8, 2011
    @dtvgone, thanks for the additional info in order to submit a report I just need to get your receiver CAID number and software version. Please send me a PM with this info. Thanks!
     
  9. Jan 1, 2013 #9 of 14
    some guy

    some guy Godfather

    413
    9
    Oct 26, 2012
    All my PTAT content shows up fine via Dish Online and on my phones and Ipad.
     

    Attached Files:

  10. dtvgone

    dtvgone Mentor

    49
    0
    Jul 21, 2007
    What desktop or laptop hardware, OS and browser are you using to access dishonline?

    This might be a Windows 8 problem.

    I didn't have this same video problem with my old laptop (2007 vintage Dell Precision M6300 with older dual core processor, 4 GB RAM, NVIDIA Quadro video card, Win 7 pro 64 bit), but didn't use sling streaming very often. The lower processing power on the old system resulted in slow frame rates and stuttering, so PQ wasn't worth watching. That is different than the current display problems. No display abnormalities occurred with the older hardware streaming from internet sites (dishonline, HBO or Cinemax).

    Can't run the systems in parallel at this time on my home network, as I brought the old laptop at my office to use as an emergency backup.
     
  11. some guy

    some guy Godfather

    413
    9
    Oct 26, 2012
    It works for me on Android ICS, Ipad and Iphone 6.xx (whatever the current version is), Windows 7 - chrome,IE9,FX, Windows XP, Chrome,FF,IE8. 2 desktops and 1 laptop with no problems and multiple devices with no issues.
     
  12. P Smith

    P Smith Mr. FixAnything

    21,323
    127
    Jul 25, 2002
    Mediterranea...
    you are such lucky guy :) everything is good for you ...
     
  13. tcatdbs

    tcatdbs Icon

    617
    4
    Jul 10, 2008
    Thanks! I noticed I only had one PT show, and it was lost in my long list. Your picture allowed me to find the sort by date, and appears to be listed correctly. I can't seem to find the screen or option that shows the name with "edit". Mine just says DVR at the top center.

    edit: Nevermind, found that screen on my PC, was looking at my Nexus 7.

     
  14. some guy

    some guy Godfather

    413
    9
    Oct 26, 2012
    I would try refreshing.. I normally just hover over the DVR option in the middle of the page and then click on Recordings and when the recordings page loads, then I see the receiver name and the edit option on the left. If you still don't see it, try another browser. I believe i was using Chrome when I took that screenshot.
     

Share This Page