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Slow is normal???

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by diagoro, Apr 11, 2009.

  1. Apr 18, 2009 #41 of 123
    Gunnyman

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    This is my 2nd HR22-100. The first one had this problem as well as horrible problems with pixelization and lock ups.
    I'm just hanging on until the Tivo based solution comes out. I have the protection plan so at least when these dvr's go fracked up, I can get another one.
     
  2. Apr 18, 2009 #42 of 123
    vurbano

    vurbano Godfather

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    ALmost every CE says improved GUI performance yet it is still slow. If that were true this thing would be flying. Frankly I do not think it will ever get "fast". How many years has the HR series been under beta improvements?
     
  3. Apr 18, 2009 #43 of 123
    lparsons21

    lparsons21 Hall Of Fame

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    Amen, brother. But I could live with the slowness if it wasn't also coupled with the remote response issues.
     
  4. Apr 18, 2009 #44 of 123
    mjbvideo

    mjbvideo AllStar

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    YES!! I've been thinking this all along!! Seriously, they need to upgrade their code programmers - I mean, clean house! Stop using the teenagers from the local high school.
     
  5. Apr 19, 2009 #45 of 123
    DavidR

    DavidR Cool Member

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    These are all good suggestions for various types of problems that can occur with these units, especially if the problem is something to do with picture quality.

    Unfortunately, the particular problem being reported here is the extremely poor response time of menus and lists in the GUI in response to commands from the remote. This has absolutely nothing to do with the signal path between the satellite, dish, and the HR2x. None of these suggestions will have any effect on the response time problem.

    ...David
     
  6. Apr 19, 2009 #46 of 123
    Rich

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    The one I have is my first new 100. I wouldn't have purchased it if I hadn't bought a new TV and needed an HR for it. I looked all over the place and all I could find was 22s. My son was shocked when I brought it home. I fully expected to hook it up, have it fail and get a replacement for it. I wouldn't even let the CSR activate it until I had checked out what I could without activation.

    Shockingly, it works. And works well. I've been bashing the whole 100 series of HRs for years and I am not going to let one 22 change my mind about the 100s. I've only had it for a month or two and haven't hooked up an eSATA to it. But so far, absolutely no problems. I can't believe it myself.

    In spite of my 22, let me repeat my opinion of the 100s: In my opinion, based on the many 100s I have received as replacements, they are, by far, the worst of the HRs. If you push the knowledgeable CSRs at the Protection Plan (there are some knowledgeable people at the PP call centers, one of the many benefits of the PP), they will admit that the 100s give them the most trouble. If you push the very knowledgeable (for D* folks) Case Management Group people, they will admit that the 100s are the most troublesome.

    Read the posts on various threads and you have to get the impression that people have more problems with 100s than with 700s or 200s.

    Why do you suppose you can't get a 23-700 in ANY retail store in Central NJ? Could it be that the 22s are being dumped and that dump must be complete before the 23s are released to retailers?

    Rich
     
  7. Apr 19, 2009 #47 of 123
    Rich

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    At least since 2006. Read the "First Looks" on each new HR and you see that they are more "robust" (what the hell does that mean?) and with the new processors mentioned prominently in those "First Looks", you get the impression that they are gonna be faster. Faster than what? Certainly, not one of the 21, 22 or 23s (never had one, just going on what I've read) when compared to the 20-700.

    Here's some definitions of "robust" from a Google search using "define: robust".

    # sturdy and strong in form, constitution, or construction; "a robust body"; "a robust perennial"
    # full-bodied: marked by richness and fullness of flavor; "a rich ruby port"; "full-bodied wines"; "a robust claret"; "the robust flavor of fresh-brewed coffee"
    # strong enough to withstand or overcome intellectual challenges or adversity; "the experiment yielded robust results"; "a robust faith"
    # rough and crude; "a robust tale"

    Here's a link to that search:

    http://www.google.com/search?client...l=s&hl=en&q=define:+robust&btnG=Google+Search

    Robust doesn't seem to apply to electronic devices. Or the speed of those devices.

    Rich
     
  8. Apr 19, 2009 #48 of 123
    Rich

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    We've said the same thing time and time again. Falls on deaf ears.

    Think of this: There is a waiting list for season tickets for Jets games. I realize this is a strange analogy, but read on. I've been a Jets fan since they were Titans. Since they became the Jets and won that Super Bowl in '69, what have they done? Every year it's the same thing. Lose, lose, lose. And they manage to lose in ways that approach unbelievable. Yet they fill that stadium up every Sunday that they play at home. Do you think if nobody showed up for those games, they might suddenly have an epiphany and field a team that wins? And hire a coach that can coach? Of course they would. But as long as they fill that stadium, it's just business as usual, lose, lose, lose.

    Now extend that analogy to D*. If people started to drop their subscriptions because the HRs aren't satisfactory, what would happen? Think they'd come out with a new HR that would be quick and reliable? I do. See any news about D* losing subscribers? As long as people keep subscribing, it will be business as usual. And that's not a bad business plan. The Jets sure aren't losing any money using the same business plan.

    Rich
     
  9. Apr 19, 2009 #49 of 123
    Rich

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    OK, that's what I was looking for, an answer such as yours. I'm not a geek. I missed that boat, unfortunately. I don't really understand what affects what. But I do understand how to use these things. And I know how to mechanically install the system that feeds the HRs.

    You flatly state: "None of these suggestions will have any effect on the response time problem." I don't have "response time problems". One of the posters on this thread called me "pompous" for mentioning that none of my nine HRs suffered from "response time problems". And for suggesting the mechanical parts of the system might be the problem.

    If none of those suggestions will have any effect on the operation of the HRs, why don't I have those problems? After going thru all the problems I have had since I got my first HRs in the fall of '06, and I've had so many problems I couldn't begin to list them or even remember all of them. Has my luck suddenly changed? Kinda doubt that. You seem like a rational person, can you give me a rational answer that explains why I've suddenly become a non-complainer about issues such as these?

    I could have just ignored this thread, but I'm truly curious. Why not me? The only thing I've done differently from most folks is have my cabling and dish replaced. That ended last April and I've had very few problems since. All those suggestions I made were based on what we did with my "system", the feed to the HRs. How else to explain my lack of problems?

    Rich
     
  10. Apr 19, 2009 #50 of 123
    peano

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    Double Amen. Dish PVRs respond instantly. I can't believe Directv STILL hasn't fixed this.
     
  11. Apr 19, 2009 #51 of 123
    antimatter

    antimatter New Member

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    My HR21 is also ridiculously slow as well. Completely unresponsive at time. Then it decides to perform all the commands at once. I don't understand why it's so hard for DirecTV to get this right. The box has one and only one job to do and it can't do this correctly?

    I'd gladly pay more for better hardware if that was the problem. But I feel like this is terribly written software which DTV has completely ignored while they add more features I never use.
     
  12. Apr 20, 2009 #52 of 123
    diagoro

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    I'd hold off on the thought of 'paying more for a faster machine' in case eyes are watching. I for one refuse to pay more for a 'basic function'!

    I've noticed that my 20-700 received the Ox2f4 update and seems to be running extremely fast, no idea why the 22-100 doesn't have it....it's too bad if this new release actually addresses the problem.
     
  13. Apr 20, 2009 #53 of 123
    inkahauts

    inkahauts Well-Known Member

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    The HR21/22's will be up to the HR20's speed, at some point.. but it will be a little while... I am hoping that the next NR that is sent out will carry this improvement over, I have 2 HR21's, and they annoy the heck out of me in comparison to my HR20's...
     
  14. Apr 20, 2009 #54 of 123
    arbywon

    arbywon New Member

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    Jun 14, 2008
    My HR21 seemed to slow down significantly after an update that occurred around December. Prior to this, it bothered me that selecting Delete after finishing a recording would take long enough that I wondered if I actually forgot to hit the OK or my Harmony screwed up. I was wishing for my old Tivo's "Please wait..." acknowledgment. After the update, the slow delete is a small part of my complaints. When I looked here at the time, I really didn't find much corroboration. This is the first time I have checked since and am not surprised at the number of complaints and disappointed at the lack of response from our favorite satellite service vendor.

    I've been doing system level programming for 40+ years (now retired). I suspect the problem is inattention by the programming staff on performance analysis and tuning. I have been hoping that they have been working on it and the next update will help. I'm still hoping but not going to hold my breath.
     
  15. Apr 20, 2009 #55 of 123
    antimatter

    antimatter New Member

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    Regarding my "pay more for a faster machine" comment...

    I meant this only in the case that hardware is truly the limitation(which I highly doubt it is). I completely agree with you when it comes to refusing to pay more for this basic function when the hardware in the unit is sufficient enough to run things smoothly.
     
  16. Apr 20, 2009 #56 of 123
    Tallgntlmn

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    Me too, but in my case, I will pay for the TiVo based unit that is under development. It seems to me this has to be a software issue. Lag when responding to the remote is probably not a hardware issue unless it is a lack of RAM issue.
     
  17. Apr 20, 2009 #57 of 123
    gquiring

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    I had a HR20-100 until the tuner 2 issue killed me. It was fast. D* swapped it for a HR22-100 which solved the tuner 2 issue but gave me one slow DVR. I have to wait very carefully when I delete something because it's so slow you don't know where the cursor will land. They have been saying for months now it's on their list to fix but nothing has improved it.
     
  18. Apr 20, 2009 #58 of 123
    antimatter

    antimatter New Member

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    Do you have link to any more information on this TiVo based unit?
     
  19. Apr 20, 2009 #59 of 123
    Tallgntlmn

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  20. Apr 21, 2009 #60 of 123
    inkahauts

    inkahauts Well-Known Member

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    Your current units will be much much faster by the time the tivo comes out...
     

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