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Snow brought pole down...

Discussion in 'DIRECTV Installation/MDU Discussion' started by wxman, Jan 7, 2014.

  1. Jan 7, 2014 #1 of 27
    wxman

    wxman New Member

    35
    1
    Jun 7, 2010
    Two days ago we had 11+" of snow, and even though the dish was periodically cleaned to keep signal, the snow brought the pole down. :hair: See the picture below.

    With a total of 13" of snow on the ground, how hard would be for an installer to fix this issue? I'm not going to call today because I don't want them to assign someone out here when it's still 15 below zero. It will warm up to freezing in a few days though. Any guess on how long it will take to fix once I call it in?

    Thanks in advance.

    dish_sml.jpg
     
    1 person likes this.
  2. Jan 7, 2014 #2 of 27
    randyk47

    randyk47 Icon

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    Aug 21, 2006
    San Antonio, TX
    Personally I'd go ahead and call it in now. No telling how many other people have problems so you might as well get your name on the list. As for how long? Beats me. If this was a pole install my gut tells me it wasn't done right as this much snow shouldn't have brought down a dish. My last winter in the frozen north we had 44" of snow in a two or three week period and never had an issue. Anyhow, you're dealing with the heart of winter, and an apparently brutal one, and that means potentially more snow, frozen ground, etc., etc., and all of those can delay or stop a quick fix.
     
  3. Jan 7, 2014 #3 of 27
    RBA

    RBA Active Member

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    Apr 14, 2013
    TEXAS
    Either the pole bent at ground level(weak pole) or it wasn't buried deep enough in concrete. Either one means a new hole in the ground and a new pole then after concrete has set aligning the dish. How soon will the ground be workable?
     
  4. Jan 7, 2014 #4 of 27
    wxman

    wxman New Member

    35
    1
    Jun 7, 2010
    While the air temperature will get into the 30s and maybe even 40 by next Sunday, I'm not sure how fast the ground will thaw. We have 13" inches of snow to melt. The pole mount was done about 8 years ago, after the dish fell off the side of the house because the original installer put it on the siding of the garage. I upgraded to HD and the bigger dish about 4 years ago.
     
  5. Jan 7, 2014 #5 of 27
    dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    It also looks like your power riser to the left of the pole and a gas meter behind it. If I were digging, I'd want a clear ground and the utilities marked. That could be spring.

    In the meantime, I'd try to raise the pole and temporarily guy it to get signal back. Also, not sure the coax can take much bending at below 0 temps.
     
  6. Jan 7, 2014 #6 of 27
    gov

    gov Legend

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    Jan 11, 2013
    I wonder if trapped moisture in the pole might have rusted it from the inside?

    Or maybe the water froze, expanded, and broke the pole.


    I always back fill the onesI install with concrete, but that's just me.
     
  7. Jan 7, 2014 #7 of 27
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    In my market we are not allow to dig while snow in on the ground, for fear of not knowing what is underneath the snow....


    Sent from my iPad using Tapatalk HD
     
  8. Jan 7, 2014 #8 of 27
    longrider

    longrider DIRECTV A-Team DBSTalk Club

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    Apr 21, 2007
    Elizabeth, CO
    One option would be to put it back on the wall. Assuming it is flat if it fell off that was a bad install. On wood the center bolts must go into a stud and on brick or concrete you must use the right anchors. I do not work for DirecTV so there may be policy issues I am not aware of but I have done plenty of wall mounts with no issues. My own has been up since I think '05 (whenever the slimline first came out) and all I have done over the years is clean it occasionally
     
  9. Jan 7, 2014 #9 of 27
    Drucifer

    Drucifer New Member

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    Feb 12, 2009
    NY Hudson...
    Wonder if they can setup a temporary tri-pole until spring.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    DirecTV has no more tripods
     
  11. gov

    gov Legend

    1,101
    50
    Jan 11, 2013
    Throw a non-pen on the ground. GET THAT TV WORKING !!!


    Cabin fever!! Bad weather!! Murder/suicide!!


    :ewww:
     
  12. wxman

    wxman New Member

    35
    1
    Jun 7, 2010
    Yes the family is getting restless. :)
     
  13. gov

    gov Legend

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    Jan 11, 2013
    You'll think 'restless' when they stab you in the throat with a rusty piece of downspout while you are sleeping.


    :eek2:
     
  14. wxman

    wxman New Member

    35
    1
    Jun 7, 2010
    Called D* this morning. Installer scheduled to come out Friday in the 12-4pm window. If the installer can't do anything because of the snow/frozen ground we will have to suspend the account until they're able to. (Roof mount is not an option). It might be a long winter!
     
  15. gov

    gov Legend

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    Jan 11, 2013
    And may God have mercy on your soul.


    :nono2:
     
  16. WestDC

    WestDC DIRECTV A-Team DBSTalk Club

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    Feb 9, 2008
    Things to do before Friday - Shovel snow path and clear area around pole - Cut the pole off square just below the bend (saws all) Crimp the top of the remainder with channel locks- When the installer shows ups- slide the new pole over the stump (beat it with a block of wood on top if needed) Then with Drill driver- Drive #10 3/4 Self-tapping Screws into the bottom section (joining both poles) mount aim dish and that should hold you for over 90 days -when you can call in for a Dish re-alinement (installer won't get Dinged for a Call back and the ground will be unfrozen to plant a new pole.

    That should get you through (or) you can subscribe to cable
     
  17. willardcpa

    willardcpa Legend

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    Jun 5, 2007
    Eugene, OR
    Sounds good - until you try to drive the new pole over the stump that is the same outer and inner diameter!!! :smoking:
     
  18. WestDC

    WestDC DIRECTV A-Team DBSTalk Club

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    Feb 9, 2008
    That's Why you have to crimp it with the channel lock and if needed flatten one side and the pole will side down enough to make it a temp fix.
     
  19. gov

    gov Legend

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    Jan 11, 2013
    Too bad you're not close. I have 2 non-pens laying around. You'd be on your own for the cement blocks, but you'd have something.
     
  20. wxman

    wxman New Member

    35
    1
    Jun 7, 2010
    Evidently the pole mount installation was originally done bad. Installer said ground may be ok by the end of next week to reinstall it.
     

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