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Software Update: HR20 - 0xE3 Issue Thread

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Oct 19, 2006.

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  1. Nov 5, 2006 #941 of 1041
    Ed Campbell

    Ed Campbell Hall Of Fame

    Feb 17, 2006
    It may sound silly; but, this is what I went through with the first couple of boxes my installer tried to fit me with -- hooked up to HDMI. Switched over to component and unplugged HDMI altogether -- went through the reboot/bootup cycle -- and it ran like a champ.

    Plugged HDMI back in and switched back to it at the TV. Fine as "can be".

    Went through the next few updates using component and switching back to HDMI like the 1st time. Though, the last update, went straight on through using HDMI.

    The component suggestion originally came from a Tier 2 tech support lady -- she said it works more often than not.
  2. Nov 5, 2006 #942 of 1041

    btmoore Hall Of Fame

    Aug 28, 2006
    There is no question that Component video (assuming in spec cables) is a less technically complex solution, is likely to have less problems, and it works great, that is why I only use component video. I love it, I have my one HR20 feeding 4 displays via a matrix switch. I only own one DVD player, one HTPC, 1 HD STB and 2 DVRs one SD and the HR20, everything room with a HD display is fed component video via the matrix switch, it is the best thing I ever did for whole house video.

    IMO HDMI is a standard that needs to die, at least the copy protection and encryption part.
  3. Nov 5, 2006 #943 of 1041

    andrens Cool Member

    Oct 12, 2006

    I get this same problem often. Have it right now. Box is recording as we speak (at least I hope it is), but I get black screen, and no response from remote. I'm waiting until the recording stops to do the second reset of the day. I was originally having issues after shutting unit off every night. I set the remote to leave the unit on all the time, and now getting these problems.
  4. Nov 5, 2006 #944 of 1041
    Radio Enginerd

    Radio Enginerd New Member

    Oct 5, 2006
    I'm curious, are you using a Leapfrog IR extender?
  5. Nov 6, 2006 #945 of 1041

    dtvmiami AllStar

    Sep 3, 2006
    U must have some crystal ball, not only did u predict the loss but you may just be right about it being the most humiliating loss of the year, not only with all those turnovers but to a 1-6 team. Props go to U and shame on me. I watched my fins in 85" give Da' Bears, their only loss of the season, and I did not think they could protect the legacy of 72" The Perfect Season again with this current team.
    As the cliches go: "On any given Sunday."
    We've all seen it done b4, perhaps that's why 'no matter how it looks on papers the games still have to be played out'.

    Anyways, ur team has no reason to hang their heads, 7-1 is a great record to have. As for 2-6, we're back to talking draft prospects.

    Now about those those loved/hated software updates...Another, is cpl days away, right?
  6. Nov 6, 2006 #946 of 1041

    325xia AllStar

    Oct 28, 2006
    First of all Relax! It's just frikin' TV. Let them come-out and look at it.
  7. Nov 6, 2006 #947 of 1041

    ptighe DBSTalk Club Member

    Jul 20, 2003
    Had my first red-button reset, but it's the behavior BEFORE that interests me. While watching the Lions on Fox 2, MPEG-4 HD, the video was unwatchable, very jumpy, looked awful. I switched to the SD channel, and all was well. After the first quarter I switched back, got that quick 771 error, but it goes away and I'm watching, the video looks better, but not great. Later, I notice whenever I change back to MPEG-4, I get the error, this is the first I've noticed it. During the Colts game, it happens, no video. I'm able to browse the guide, use the menus, but no video, SD, MPEG-2 HD, and MPEG-4 HD. I wonder if it's a resolution issue, so I go to switch off native, and the box locks up after taking the switch. After reset, the native is turned to off, I switch it back on and all is good. I really REALLY wonder if removing the SAT cables would fix the issue. I'm actually hoping to test this again, but need to box to fail, which hasn't been an issue as much for me.
  8. Nov 6, 2006 #948 of 1041

    lguvenoz Icon

    Aug 22, 2006
    Interesting thought. Haven't contemplated that scenario yet.... hmmmm...
  9. Nov 6, 2006 #949 of 1041

    greenwave Legend

    Oct 23, 2006
    I posted this on another thread, but it might be more appropriate here, so forgive the repeat post. Does anybody know whether a fix for the "Searching for Satellite 771" issue is on the agenda for the next release? This has only happened to me twice, and cured with a red button reset, but it is still annoying and interrupts whatever we happend to be recording at the time.

    On a positive note, and to counterbalance some of the vituperative posts here about the HR20, except for that issue and the live TV/pause issue that I have reported and seen others report here, the HR20 has been a phenomenal box for me for the last 6 weeks. Even with the imperfections it is light years' improvement over my experience with the HR10-250 because the OTA tuner in that device is just plain awful.

    Thanks to all and Earl for the consistent work to keep us all informed and maximize the HR20 utility.
  10. Nov 6, 2006 #950 of 1041

    RunnerFL Well-Known Member

    Jan 4, 2006

    I'm at my Father's house now. He has a Samsung HL-S4266W that has a rather strange HDMI issue. He just had his HR20 installed so I have no idea if this existed in versions prior to 0xE3 or not.

    When you change to a SD channel and choose one of the 480i options [Or have "Native" on], or choose the "Active" button, there is no video or audio at all. You have to get up and hit the "Res" button on the front of the HR20 and get it to 420p to get a picture.

    I have confirmed that this does not happen when using Component inputs.
  11. Nov 6, 2006 #951 of 1041

    qlanus Legend

    Sep 22, 2006
    For what it's worth - I always "shut off" after watching - and get only infrequent lock-ups (about once a week). I consider myself a "light" user but I haven't missed a scheduled recording yet. I can live with that......

    Perhaps there's some correlation to the frequency of problems among those who do not "shut off" as compared to those who do. (I know it doesn't make much sense - but it doesn't hurt to consider the possibility)
  12. Nov 6, 2006 #952 of 1041

    rbrome Godfather

    Aug 18, 2006
    Funny, that's an issue that I have only noticed SINCE this update!:confused:
  13. Nov 6, 2006 #953 of 1041

    rbrome Godfather

    Aug 18, 2006
    I'm in Philly, and I get random dropouts of 1-10 seconds on my HD locals as well, about 2-5 times per hour, even in perfect weather. Sometimes it's just audio, sometimes just video, and sometimes both.

    When it's both, and it lasts more than ~3 seconds, it will cause recording to stop. Before this update, manually resuming the recording would REPLACE the first half of the show. I haven't had a chance to verify if that huge bug has been fixed yet, but regardless, the dropouts are still happening.
  14. Nov 6, 2006 #954 of 1041

    rbrome Godfather

    Aug 18, 2006
    I can't get DD to work at all since the update, no matter what setting I try.

    It worked perfectly before this update. The only problem I ever had before was one Eagles game on CBS where it kept switching between DD and stereo (and not just when it cut to commercial).

    Other than that one time, it was perfect. It said "DD Dolby Digital" on the front of my Pioneer receiver during DD programs, and I could hear surround effects loud and clear.

    But now, when watching an HD program, I get only stereo sound when DD is set to "On", and no sound at all when DD is set to "Off". It's the same with both national and local HD channels (just tested with SHO HD and ABC HD local) With non-DD programs, I get stereo sound and the DD setting makes no difference.

    My HR20 is connected to my Pioneer receiver via HDMI. I can still get perfect DD sound from my DVD player via HDMI, so it's not a receiver issue. I've checked all HR20 and receiver settings, and reset both units, even unplugging each for 15 seconds... nothing seems to help. :(
  15. Nov 6, 2006 #955 of 1041

    rbrome Godfather

    Aug 18, 2006
    I think this is a long-running issue with DirecTV in general. I've had this issue with the The Daily Show for years. It happens on my HR20, but also happened on my old SD DirecTiVo. Certain other shows as well... like "The Click List: Best in Short Film" on Logo. Same thing.
  16. Nov 6, 2006 #956 of 1041

    Rugged Legend

    Sep 16, 2006
    Does anyone else have trouble with the lack of consistency of the trick play buttons?

    I can't for the life of me get the machine to jump fwd/back reliably or skip to tick. The problem is worse in buffered live TV but it also exists in playback of recorded programs.

    I know it's been reported but the replay feature also is unreliable--sometimes just a couple of seconds, other times-- up to 30 seconds.
  17. Nov 6, 2006 #957 of 1041

    rbrome Godfather

    Aug 18, 2006
    I only notice this if I change to/from crop mode while paused. As soon as I hit play, it jumps to the correct position. It's not a show-stopper, but it is a bug, and it's embarrassing when friends are over, etc.

    I use HDMI, and have my HR20 set to output 1080i only. When I start an SD show, I'll usually pause it immediately so I can set up the cropping on both by HR20 and TV in a combo that I like, without missing the first moments of the show.

    This happens when watching a letterboxed SD show like Battlestar Gallactica on SciFi. I'll start the show, then pause it, then hit the Format button.

    If I switch from Crop to Stretch or Pillar Box, I get extra picture junk at the bottom.

    If I switch from Stretch/Pillar to Crop, I get a black bar at the top only (it's off-center vertically).

    It snaps to the correct position as soon as I hit play.

    This happened both before and since the new update.
  18. Nov 6, 2006 #958 of 1041

    rbrome Godfather

    Aug 18, 2006
    What's annoying about this is that it seems like such a simple thing to fix. Sure it's only cosmetic, but if I were DirecTV, I would think the programmer-man-hours / making-people-happy-and-showing-progress ratio would be pretty good on this one.;)
  19. Nov 6, 2006 #959 of 1041

    btmoore Hall Of Fame

    Aug 28, 2006
    I would bet that everyone here with partial, unwatchable, 771, locked up interfaces, DD problems, etc. etc. would prefer that the box is made stable before the pink ff arrow is fixed, IMO 0 development time should be spent on that issue until the unit can work correctly as a DVR. Maybe that is just me. :)
  20. Nov 6, 2006 #960 of 1041

    jheda DBSTalk Club Member

    Sep 19, 2006

    nieve question...........itll record if the hr20 is off?
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