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Software Update: R15 - (10E8/??/??)

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Earl Bonovich, Oct 9, 2006.

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  1. Oct 11, 2006 #41 of 168
    jwd45244

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    OK, I understand that I won't get the upgrade until DTV authorizes my R15-500 to get the upgrade. What I don't understand is why this is taking so long. If this upgrade is so important as a precursor to the next wouldn't DTV want boxes to get it as soon as possible?

    I have tried a couple of times to "force" it. I guess I will just wait. The only question I have is how many days/weeks should I wait before I call DTV?

    Thanks in advance.
     
  2. Oct 11, 2006 #42 of 168
    walters

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    Be careful what you wish for. The people getting it now are pretty much testing it for us.
     
  3. Oct 11, 2006 #43 of 168
    Earl Bonovich

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    From what I have been told the R15-100 and the R15-300 already had this update as part of the previous builds.... The R15-500 needed the update still.
     
  4. Oct 11, 2006 #44 of 168
    walters

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    Wait. What you were told earlier is that a given pair (or, now, triple) of software releases for the different hardware platforms were considered equivalent. So which is it?
     
  5. Oct 11, 2006 #45 of 168
    Earl Bonovich

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    Functionally equivilent on the GUI level. Top Layer of the software.

    This particular release 10E8, is effecting the bottom layer that communicates with the Drive and how it is accessing and storing the data.

    Each of the three models have slightly different chip sets, that require different drivers in some cases.
     
  6. Oct 11, 2006 #46 of 168
    troop72

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    I reported numerous issues with my (purchased prior to 1/1/06 and therefore owned) R15-500 and ver 10D3 in the old software release thread.

    I wired the fan to run constantly and did numerous resets and reformats -- I even resorted to removing and running mfgr utilities on the hard drive (which did, in fact, find and correct some bad sectors.)

    The R15-500 DVR capability was essentially inoperative under 10D3 and now with 10E8 it appears to be back to pre-10D3 functionality at least. In retrospect it appears that 10D3 broke it and now 10E8 fixes it.

    Q1. Does anyone concur with this assessment?

    I made numerous tech support calls and even called customer retention to see what they could do. The best they offered when I said I was seriously considering switching to Dish was to lease me a replacement in turn for that 24 month committment (with no $99 fee). I told them I did not want 24 more months of the same issues I had been experiencing with the R15.

    Q2. What do you think my prospects are of getting 2 months credit for DVR service for the 2 months the DVR would not work?
     
  7. Oct 11, 2006 #47 of 168
    qwerty

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    I'd have to say no. I had no "new" problems under 10D3.

    As for getting two months of service, who knows? The squeaky wheel gets the grease. I'm sure you could get two months of DVR fee's, though.
     
  8. Oct 11, 2006 #48 of 168
    troop72

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    You are indeed fortunate. Can I ask what hardware manufacturer you have?

    (See Earl's post #43 a few back in this thread.)
     
  9. Oct 11, 2006 #49 of 168
    qwerty

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    I have a 300 & a 500, but I was referring to the 500.

    However, just after I posted, I had my first lock up in about three months (with 10E8)!
     
  10. Oct 11, 2006 #50 of 168
    Lantian

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    when will the 2nd part be out?
     
  11. Oct 11, 2006 #51 of 168
    Larry Daughtrey

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    10E8 here and mine locked up for 5 minutes while I was trying to FF.
    Nice!
     
  12. Oct 12, 2006 #52 of 168
    Wolffpack

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    Do you have any idea why they would then add a third manufacturer that demands yet another version of the software? This makes absolutely no sense to me.
     
  13. Oct 12, 2006 #53 of 168
    Upstream

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    What really makes no sense is why they would have different manufacturers making the same machine to different specifications.

    Any potential savings they might get on the cost of materials would be offset by much higher costs in quality control, testing, support, and software design/support.
     
  14. Oct 12, 2006 #54 of 168
    dodge boy

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    I noticed last night I was adding SL's and my I would get the ToDo list full message if I tried to add SL's through the "Search" and pushed record, but if I hit select on the name of the show in the list where if puts the shows when doing a search, the hit select again onthe record action and went to series and told it record series it would make room for it in the ToDo list. Not perfect but an improvement none the less.
     
  15. Oct 12, 2006 #55 of 168
    ApK

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    You know the jokes about the defense department's $300 hammers and $400 toilet seats? The reason a lot of military gear is so expensive is because every physical specification must be met to a high tolerence in order to mount safely, have guarenteed performance specs, be immediately interchangable, etc.

    By just defining fuctional requirments and loose tolerences for details, manufactures can take advantage of savings on toolings and components, and consumer goods are able to be designed and sold for (unrealisitically) low prices.

    The fact that all the models seem to perform about the same and have the same problems, and can be given away for free, suggest that the strategy works just fine.

    You can be absolutely certain that if the strategy was costing them more money in testing, support, or anything else, they WOULD NOT DO IT.
     
  16. Oct 12, 2006 #56 of 168
    walters

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    Good thing for them they don't do any of those :D
     
  17. Oct 12, 2006 #57 of 168
    Upstream

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    APK --

    Military gear must meet very tight and very tough specifications ... thus the high cost. I don't think it is necessary for DTV to specify that the R15 must withstand a bomb blast.

    I'm glad you have enough faith in DTV to believe that they have correctly identified the most cost-effective strategy as the one that requires that they develop three different versions of the same software for the same machine works.

    Based on my experience, I don't have that level of trust. At a company I used to work for (which incidentally happens to be a manufacturer of DTV receivers), I saw multiple instances where bad decisions were based on product manufactured cost instead of total cost. I spent many long meetings explaining how proposed "low-cost" solutions ignored all of the costs outside the factory and warehouse, and actually cost the company more.
     
  18. Oct 12, 2006 #58 of 168
    ApK

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    I don't, but this is not exclusive to DTV. It's a proven practice across many industries, especially consumer electronic.

    That's why there's multiple variations even among items with the same part number in all sorts of things from all sorts of companies from PowerWheel gocarts, to coffee pots to laptop computers.

    I'm certain that there are errors where companies jump to do this and it ends up costing them money as you point out, but in general, the industry would not perpetuate the practice unless it made them more money rather than less.
    In general, if there's one thing large profit-makign corporations with their teams of acountants know how to do, it's keep money in their pockets.
     
  19. Oct 13, 2006 #59 of 168
    redram38

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    Will it take the update if the R15 is turned Off. I usually turn it off when I am not watching TV
    Thx
     
  20. Oct 13, 2006 #60 of 168
    bjflynn04

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    Yes the R15 can receive updates when it is put into standby (turning it off).
     
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