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Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by nextime, Apr 13, 2005.
I don't know, lujan.
Well, thanks for letting us know anyway.
Mid May... Ouch!!! No yealling/screaming/bashing/complaining. Just Ouching!
So when was L211 released (last real update)?
Seems like it's been a long time.
Sounds like a good topic for the Tech Chat on May 9. I hope we get to see the Eldon Geeks again!
We've seen this pattern many times before.
Nearly every time we have had an "emergency" release, it has turned into a place holder that a real release had. Emergency releases haven't ever done anything substantial (this time it gave people the opportunity to re-install that had font problems), however, in the end, they *always* seem to delay the next release by one entire release cycle. It appears to be a way of blowing smoke.
I agree with your information but I also want to add, that if the truth is known, the software experts working on the problems can not get a handle on the problems. I sure hope that they get it figured out and get it right! Another way to look at this is that the 921 is a failure and the belated and problematic software updates keep us in limbo from getting things accomplished. I don't consider this bashing but rather painful truths. Slap me silly if I'm wrong :nono2:
Personally speaking "only", just to buck the crowd, I don't want to see any SW upgrades! My 15 month old 921 is running better than ever. Granted I do not use it for OTA and believe you guys are having a lot of problems in this area. But i've had only 2 or 3 ZSRs in the past 6 months and all of them were on CBSHD. Knock on wood none at all in the past two months. In the end the 921 is a "dead" issue that Charlie would like to see disappear ASAP. I predicted this 6 months ago and for the most part quit posting then and only checked in about once a month here to see the same problems, etc.. I'm sure that everyone has gotten their letter from Charlie offering a 942 for a $100 upgrade because of the pain he has put us through-NOT! If anyone thinks that he gives a rats butt about 921 owners, then you should really get off the uppers and back to reality.
The bottom line is to try and keep her going as long as possible in order to try an recoup as much of our $1000 (in my case) or $500 outlay. In the end we all made the decision and just maybe will learn from it.. Gerry
OK. There is hope. Keep the faith. About everyone knows how Microsoft does updates. The original OS comes out. For a long time after that "Windows Update" installs updates and patches. Then the Service Pack hits that can contain 100's of fixes and updates. It's about time for a 921 Service Pack.
Hey guys the funny thing is that the updade is mid May of 2006!!!!!!!!!!!!!!!!!!!!!!
not 2005 so we can keep each other entertained with this site.
I want an ugrade to 942. Nothing less than OTA guide will satisfy me or an upgrade.
Do you hear me dish?
I want an upgrade...
disgruntled dish customer 12 years and many recievers plus paid full price for 921!
oh yeah and I got you at least 6 new customers. lets see I have sepent probably $10,000 wth you and earned you probably $25,000-$30,000 and if I were a customer for another 12 years probably antoher $15,000 income for you. think about it.
:kickbutt: Take that!
:bonk1: and that!
All of that is just a drop in the bucket for E*, do you seriously think they care about how much you've spent with them?
Uh, yea. E* cares about how much you spend, it adds to their bottom line. They also care about how much money you give them and not to the other guys. That is how competition is defined. Publicly traded companies try to earn as much $$ as they can.
I'm talking about any one person. They certainly do not care if any one person were to leave E*. If there was a mass exit by hundreds or thousand, it would be a different story.
Yes, but if each time someone leaves you say "that's ok, it's only 1 person", you soon have an exodus.
That's why E* has a "Customer Retention" department who is highly motivated to keep you from leaving (they've been known to stretch the truth more then Mrs. Incredible).
And customers are given a value grading based on $$$/month, calls to CS, payment promptness, etc.
Charlie may not personally look at individual subs. But, if he has 1000 customer service peope (hired to look at indviduals), and each one talks to 16 customers per day... In a week they've talked to twice as many subs as Voom had at thier peak.
Yes, they do. Read David's comment, he explained it well! Those retention people are not free. E* actually invests money to retain customers. The investment they make shows how much they want an *individual's* money every month.
I dont matter to E*. It is obvious by there actions with the 921 and probably some of their best customers. what strong loyalty they built over many years of outstanding service has been erased with this fiasco. I dont care what they think of me as one person. I pay for my service and they give me what I want its all my choice what I do.
I won't reccomend other customers and I will make sure I get every $'s worth of service I pay for. I wonder how they treat mark? all the time and grief he has gone through!
No one is paying attention.
I don't know where you got this information but if it is true, I give up, will throw in the towel, and will yell, "Ollie, Ollie, oxen free." Now Allen Noland has given us a good clue. What is concerning is that it generally takes MS a year or more to actually issue the service pack. Looking at it from the MS perspective, I would say we were due for the service pack around January of 05. If it is really pending until 2006, hopefully I'll be in possession of MPEG4 equipment!
I'm from the "A watched pot never boils" camp. It will be nice when the next round of major fixes installed, but it sounds like it will take at least another round before the 921 becomes more functional. I can live with that. I'm sitting tight on my 921 until I've got something better to jump to.