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Some hidden new fees

Discussion in 'DIRECTV General Discussion' started by p4594spa, Feb 11, 2013.

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  1. unixguru

    unixguru Godfather

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    Anybody who uses this forum or anyone on it for interaction between a company and a customer is a fool.

    DirecTV needs to come out of the stone ages and allow customers to interact with an online account to do EVERYTHING. Financial institutions (banks, brokerage, etc) seem to be able to do this, including archived notifications. There is NO EXCUSE for a $25B+ revenue company not to do this. Yesterday I tried to remove WH from my account online; F....ing unbelievable that one has to call to do that.
     
  2. FLWingNut

    FLWingNut Godfather

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    When I used to do collections for credit cards, some customers would say "you never sent me a statement." To which I would say, "I can verify it was sent, but that doesn't mean you received it." Those are two different issues. You can't hold Directv responsible for the US Postal Service, your junk mail settings, your ISP provider, your spouse who might have misplaced it or you, who might have thrown out what you thought was junk mail.
     
  3. Hoosier205

    Hoosier205 New Member

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    Why? We know that Satelliteracer and the Dish DIRT people are legit. The presence and assistance is welcomed and appreciated.

    It makes perfect sense for them to require a phone call.
     
  4. Hoosier205

    Hoosier205 New Member

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    So far, I believe we have three or four people who claim they were not notified. Only one of them has told us they contacted Satelliteracer and will update us on the issue.
     
  5. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    There are things my banks and brokerages will NOT do via online chat, email, or other communication that isn't in person, regular mail, or phone. Fraud is a primary concern.

    I suspect you can remove WH via email. I know I have been able to do things like this in the past.

    Peace,
    Tom
     
  6. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nah. They can accept other means as well. :)
     
  7. studechip

    studechip Godfather

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    As Tom pointed out, he can only verify that Directv sent a notice. I can only verify that it was or wasn't received. Why are you so willing to believe Satelliteracer and not me?
     
  8. Hoosier205

    Hoosier205 New Member

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    If they sent a notification, you were notified. If you failed to receive it on your end for whatever reason...that's on you. It doesn't change the fact that you were notified however.
     
  9. Hoosier205

    Hoosier205 New Member

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    There is a reason why you must call, but you already know that. It serves a purpose.
     
  10. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Not quite right. That is not "on [intended receipient]." There are other causes for non-receipt of the notification that have nothing to do with either DIRECTV or the receiver.

    Peace,
    Tom
     
  11. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    I don't have a problem with it. :)

    Things happen.

    Peace,
    Tom
     
  12. acostapimps

    acostapimps Hall Of Famer

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    If Comcast can do online chats why not Directv, yes it's not secured and somebody else with your information can make changes to your account, But if they implement a protected locked webchat for account pin or answer to a secret question that you setup online with(like some credit cards do) I don't see why I can't be done. I know they need CSR's for first time ordering or billing questions or anything disclosing personal information, But some people with disabilities or the deaf need online chats too with protected web pages which is not that hard to do.
     
  13. studechip

    studechip Godfather

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    If it was a property tax bill, then yes, it would be on me. I should be aware of it and that it is my responsibility. You are asking me to know that I was going to get a bill for something that I don't necessarily even know exists! Does that really make sense to you?
     
  14. 242424

    242424 AllStar

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    Bingo

    And for those of you that actually thought I was serious about my claim to being the president of GM...... I am not. lol
     
  15. Hoosier205

    Hoosier205 New Member

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    We are talking about people who were notified, yet claim they were not. People such as yourself. Let us know when you have an update.

    The initial accusation in this thread was that the fee is hidden. That is false. Then folk moved on to accusing DirecTV of never having notified them. That is also false. So far, you are the only member to publicly take Satelliteracer up on his offer to verify that a notification was sent.
     
  16. dpeters11

    dpeters11 Hall Of Fame

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    To be absolutely sure someone actually got it and read it, they would need to go to a certified letter, and that would generate many more complaints.
     
  17. studechip

    studechip Godfather

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    You sidestepped my question completely. Are you saying that I should know what I don't know? Answer the question this time, or don't bother responding.
     
  18. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Just curious how long ago did the notices go out?
     
  19. Justin23

    Justin23 Hall Of Fame

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    I think SatelliteRacer said between 12/26 and 2/6, depending on your bill cycle.
     
  20. Hoosier205

    Hoosier205 New Member

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    Per Satelliteracer:

     
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