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Discussion in 'DIRECTV General Discussion' started by p4594spa, Feb 11, 2013.
Once again...PM Satelliteracer and he will tell you the date & method the notification was sent.
It would seem this discussion has pretty much run it's course.
On the one hand, I believe DirecTV followed normal procedures to send notice to the customers affected by this change.
On the other hand, it is not at all surprising that a small percentage may not have received those notices for whatever reason, which could range from the notice not being sent to the customer getting it but not realizing they did.
To argue back and forth that "I didn't" , "Yes you did" is accomplishing nothing. I am certainly willing to accept that some did not, but I'm also willing to accept that isn't a big enough deal to warrant 160+ posts debating.
I'm happy to help. Just PM me your account number.
First, we are required by law to notify. We take it VERY SERIOUSLY. We have records of every notification, how it went out (bill insert, email, letter, etc), when it went out, etc.
Second, EVERY customer is notified one way or another.
As to your question above, how you are notified is dependent on many factors. For example, if you live in the state of Wisconsin you will get a paper notification (bill insert or letter) and cannot be notified via email. That is a state law there. If you receive other emails from D*, that doesn't mean you are notified of your price increase via email. Usually, if you receive an ebill, you received an email notification, unless some other legal requirement means a different type of communication. So in your case, you may have opted to receive emails for marketing reasons, etc, but if you get a paper bill you more than likely got a bill insert.
Now, here's another exception. If you have joint billing from a Telco because you bundle. For example, you have AT&T phone service and D* video but you get only one bill, from AT&T. In that case, you would have been sent a separate letter, not a bill insert, or an email.
Just a few examples of how different customers receive different communications dependent on state laws, or dependent on what type of bill you receive and who you receive your bill from.
I'm happy to check in your case when you were notified, how you were notified. Just PM me.
You cannot send price change notifications via phone...regulations do not allow for it.
Some of the silliest sophistry ever read. The moon isn't blue cheese either; but, you could dispute that the same way.
Is there any way to opt out of the RSN fee and stop getting the RSN channels?
Better yet, how about a way to opt out of all the sports only channels and get a significant reduction in the monthly charge?
You can go to the entertainment package. There aren't any rsns, but ESPN may be in it.
Correct, and ESPN is in it. Family Package is another option.
Of course there are other channels that are not in the package, that are not sports related. Good solution to have, but not for everyone.
No offence Satelliteracer, But I need a little more of your personal backround or even a Directv ID number or something that states your status with Directv accounts.
I'm not giving out my Account number so all my address,credit card number is flying around out in the open.
I don't need someone poking around my personal information if they are not autherized to do so by Directv.
I can call Directv too and ask where my notice was? They are not going to tell me it was sent if it wasn't.
I would think you can contact DirecTV by phone or possibly email and make that inquiry. I'm not sure the person you contact would be able to find the answer, but if not they should be able to escalate it.
As to providing your account number to Satteliteracer, I will say two things. First, he has established his credibility in these forums over the past few years, which I think you will realize if you check his various postings. Secondly, if he is not an employee of DirecTV there is nothing he could do with your account number that would reveal to him any personal information of yours. So your risk is truly limited. But it is certainly your choice to not provide that information to him if that is your desire. He is only trying to help you resolve your question (as well as determine if something did not work properly in their systems - as he notes they take that requirement seriously).
Even though we knew about the price increase for months, and were sent a link to know how much the increase is, doesn't mean that directv shouldn't have to at least to some customers, especially paperless customers like me which i didn't receive yet by email.
Do i really care why it wasn't sent, or what happend behind Directv doors. No! I don't! It doesn't change anything.
Fact is there was no letter, wording of anykind on my bill, or any Email from Directv stating
HBO ,Choice, MRV, increased or RSN fee would be assessed.
By the way, I called Directv back when DBStalk first posted the RSN fee, and Directv told me , I would not be charged because I live in the Scranton Wilkes Barre Market, Not the NY DMA. So what now? Maybe Directv needs to get their facts straight!
$11 increase . Gimmie a break.
Anyone who claims they were not notified can easily verify that they actually were by contacting Satelliteracer. If anyone chooses not to do that, they may as well be admitting that their claim was false.
At present the best you can say is you didn't receive any notification. You can't say none was sent.
Do you have anyone else (like a spouse) who opens mail? Perhaps it was tossed before you saw it.
Anyway, since you are in a different DMA, I would definitely take up SatelliteRacer's offer. While the other price increases are set, it could have happened that you really aren't supposed to be charged the RSN fee.
Honest question, if you were a dish customer, would you provide it to a DIRT team member?
That appears to be an unnecessarily harsh description.