1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Some People are just animals...

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by chefwong, Jul 14, 2010.

  1. JimV

    JimV Legend

    115
    0
    Feb 3, 2007
    Ive had to experience other dvr's from the cable companies and the D* DVRs, even the slow ones are far better than anything the cable companies can offer. so no wonder D* didnt bother to upgrade. Now that they have some competition from the other guys bringing out new and faster stuff, D* is too.

    And for the record, even on really hot days my cat loves to lounge on top of my receiver, so if you get one of my old dead receivers, I apologize in advance.
     
  2. chefwong

    chefwong Legend

    268
    0
    Jan 25, 2008
    The case was bent severely. I just ended up putting it back in it's box.....

    Generally with ~refurbs~ in my world, it's a small nick or 2, a scratch - just minimal cosmetic issues. Anything past that, I've never seen or would consider something so ~bent~ a OK refurb unit.

    You would think DTV has some QC on refurbs but I guess it just get's subbed to a large warehouse that is close or central to a airport...similar to how alot of corporations have repair facilities....
     
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    That's just unacceptable.

    Refurbs should still be usable and presentable...not damaged like you described. Shame on them for even sending it to you. I would take a photo and e-mail it to Ellen...and see if she feels it is an acceptable practice.
     
  4. pogo

    pogo AllStar

    97
    2
    Oct 31, 2007
    I guess the title of most post says it. I get it that you're not happy, but what in hell does your post title mean?
     
  5. astrotrf

    astrotrf Legend

    102
    0
    Apr 4, 2004
    I was a Dish customer almost from the beginning, and for many years, before finally switching to DirecTV because I just couldn't put up with Dish's buggy receivers any longer. In those old DirecTIVO days before the HR21 series, it was painfully obvious right here on this site that the Dish forums were full of threads about misbehaving receivers while there was almost NONE of that in the DirecTV forums. I switched just in time to avoid the HR21s and watched the DirecTV forums explode with "receiver problems" threads that continue to this day. So I count myself very lucky.

    I'm still using those essentially bug-free DirectTIVO SD units while dreading having to get new receivers for HDTV. And I'm a heavy user, too, asking the receivers to do lots of things; so it's not like they simply appear bug-free because the features don't get exercised.

    The last straw in my switchover decision was watching the Dish 921 thread for *two years* waiting for the unit to become solid enough to be worthwhile. It never happened, but in the meantime it was loads of fun, as a longtime software developer, bashing the laughably incompetent programming team. The errors in their software development practices were painfully obvious as you watched bugs get fixed only to return in later releases and the utterly trivial things they were unable to code correctly, like detection of 3 overlapping recording requests on a two-tuner machine. It was obvious that Dish was never going to be capable of turning out reasonably bug-free systems without sweeping changes.

    I can confirm that Dish sent refurbished receivers. In fact, I once had a Dish receiver upgrade for which they insisted on sending out a technician rather than simply sending me the receiver, and he couldn't get the new receiver to accept the subscription and begin displaying TV programs. He called Dish, who promptly offered to send me a refurb unit as a replacement for the brand-new unit that had never actually been used! I nixed that, so the tech gave up and went away. After fooling with the receiver myself for a few minutes, I got it to come up and it worked fine.

    I understand that sending refurbs as replacements is a fact of life in this industry. I just wish that "refurb" meant more than "put it in a brand-new shipping box".

    My take on this, though, is that they have a business model of shipping a replacement receiver as a cover for their software problems; that way, you're doing something immediate for a dissatisfied customer. As a consequence, they get back a whole host of returned receivers that are, in fact, perfectly functional from a hardware standpoint. Knowing this, if you're a harried refurb tech trying to turn around units, it is no doubt a great temptation to simply declare "no problem found" and put it on the rack to be sent to the next hapless customer. And that's probably *particularly* true of a unit you don't even wanna *touch*, like the cat-pee unit. :lol:

    In computer land, things are a bit different, since it's much easier to acknowledge software problems and admit that there's probably nothing wrong with the actual hardware. My (admittedly limited) experience with refurb computer products is that "refurb" generally means "the tech couldn't fix it, the storage rack is full, and the recycle truck isn't coming until next week -- there's only one other way to get it out of here". :nono:
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    27,002
    523
    Feb 22, 2007
    Piscataway, NJ
    I've never seen any indication of refurbishing of any D* product. From the TiVos to the HRs. They just seem to turn them around and ship them out again. Perhaps they have a system where an HR gets returned three or four times and then gets thrown in a dumpster, but most of the replacements I've received haven't worked. Some have, but I think that they were returned for other reasons than "not working".

    Rich
     
  7. joed32

    joed32 Hall Of Fame

    2,763
    29
    Jul 27, 2006
    I've only received one refurb from DirecTv and it was an old Tivo. It worked for years. I have also bought 3 refurb DVD recorders from Overstock and they have been great. It's just a crap shoot I guess, but I've been lucky.
     
  8. Nick

    Nick Retired, part-time PITA DBSTalk Club

    21,866
    189
    Apr 23, 2002
    The...
    "crap shoot" heh heh :sure:

    Has it occurred to anyone other than yours truly that these "bent" boxes were, perhaps, damaged by angry, frustrated subscribers, and that redeploying those damaged IRDs just exacerbates the problem?

    :beatdeadhorse:
     
  9. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    I've used 2 refurbs over the years...both worked perfectly fine.
     
  10. Ed Campbell

    Ed Campbell Hall Of Fame

    1,333
    10
    Feb 17, 2006
    "Quality control doesn't seem to be a factor in these slave labor countries"

    So, uh, where was your TV set built?
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

    27,002
    523
    Feb 22, 2007
    Piscataway, NJ
    Except for one 21-200 and the 24-500 my other ten HRs are all replacements (I'm not gonna call them refurbished since I don't think refurbished HRs exist), but look at all the HRs it took to get ten that actually work.

    Rich
     
  12. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Twelve (12) HD DVRs...you're an animal! :lol:

    <pun with thread title intended>
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

    27,002
    523
    Feb 22, 2007
    Piscataway, NJ
    Does anyone actually manufacture TVs in the States anymore? Vizio? I think even Zenith has theirs made in Mexico (thanx, Bubba) now. I know that Vizio is an American company, but where are they made?

    Rich
     
  14. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    Your bias would hold more weight if you actually took all of them out the box before declaring them crap and sending them back. :rolleyes:

    I have seen and continue to see more refurbs than all but a handfull (single digits) of members on this board. I have yet to see the number of busted up boxes that you "claim" to have received. Yes, I have had some that have not worked or could have used another pass of a paper towel, but none have been to your extreme.

    As for numbers, I'd estimate in the high 100's if not low 1000's that have passed through my hands.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

    27,002
    523
    Feb 22, 2007
    Piscataway, NJ
    I know. I gotta get rid of some of them. Trouble is, I've got so many TVs that I actually need six for the TVs. One TV has four HRs and I use them for backup. I keep trying to get rid of them and I can't. I have three with eSATAs and until the eSATAs go south, I'm not gonna get rid of the HRs, which are leased. I don't want to give up my 24-500 and I'm not giving up my six owned 20-700s...See the quandary I find myself in? Every time I try to get rid of them, I think of reasons to keep them. :)

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

    27,002
    523
    Feb 22, 2007
    Piscataway, NJ
    How do you know how many I took out of the box? Your blatant use of sarcasm diminishes your opinion.
     
  17. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    OCD?
     
  18. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Now now everyone...lets not discuss this like a bunch of animals.... :lol:

    Perhaps we can agree that the refurb inventory is similar to the main population of new devices...you'll get one bad apple once in a while.

    I'd do it if I could afford it..or until some form of HD content archiving is supported.

    I've seen even more used for that purpose.
     
  19. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    rich, I, for one, am impressed. :)
     
  20. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    No offense meant, just curious if it was an OCD thing. 4 DVRs as back up is a bit extreme...IMO.
     

Share This Page