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Sonic Tap - 1 Month Later - No Progress

Discussion in 'DIRECTV Programming' started by MikeW, Mar 10, 2010.

  1. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    So is this where we stand for now and forever more? I've submitted my complaints to Sonic Tap, Called DirecTV, sent a couple of e-mails through customer support and all I get is lip service. It is very disappointing that the powers that be at DirecTV consider this product acceptable. I truly hoped there was going to be some tweaks made to the service, but my hope has faded.

    DirecTV and SonicTap should be embarrassed by this product and should see to it that, at a bare minimum, the sound quality would be equal to XM. It is not. As a matter of fact, the sound quality for some SonicTap channels isn't even the same as some other SonicTap channels...how bizarre.
     
  2. scott0702

    scott0702 DIRECTV A-Team

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    Nov 25, 2006
    Los Angeles, CA
    I think many of us have tried between Sonic Tap and Directv. Some channels are just painful to listen to. I've noticed Adult Contemporary, Groove Lounge, Classic R&B and many more are bad. I thought I noticed a bit of an improvement last night on those channels but then I turned them on today and it was back to sounding really bad.

    Sonic Tap does listen to emails and I get personal responses. Emailing Directv is completely useless. They agree it's bad and are working with Directv to correct the sound, but I think their hands are tied.

    It may be time for a Sirius XM online subscription or better yet.. the iPod where I am in control :).
     
  3. Cyber36

    Cyber36 Legend

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    Mar 20, 2008
    Byron NY
    Why do you think they went to Sonic in the first place?? To cut their costs, what else? Do you really think a cadillac is the same as a cavalier?? They don't really care how it sounds as long as it's saving the company X dollars per year. Just business folks..........
     
  4. Hoosier205

    Hoosier205 New Member

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    Sep 3, 2007
    There is already and existing Sonic thread...
     
  5. Avder

    Avder Hall Of Fame

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    Feb 6, 2010
    Even a Cavalier can drive nicely if its properly maintained...

    And so today I am listening to my MP3 collection as I do crap rather than Sonic Crap. I've moved on.
     
  6. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    I wont even listen to mp3s because compared to the real thing they also sound like crap....FLAC, monkey audio, etc...the lossless formats are fine, but lossy is just lousy...
     
  7. kmax

    kmax AllStar

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    May 23, 2007
    821 (Adult Contemporary) is so bad it is laughable.
     
  8. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    Cost cutting is fine. Yes, there should be some savings in the fact that their is no "live talent" talking through every song. There could also be reasons why XM/Sirius did not want to continue having their service distributed in this manner. But the bottom line is...they have channels that sound pretty decent. They then have channels that sound horrible. Why can't the engineers give them all the same sound quality and volume level.

    I realize that. The thread is nearly a month old as well. There were links in the thread that gave us steps we could take to make our complaints known, and those complaints fell on deaf ears. Hoping another thread might bring some light to the issue.
     
  9. sswheeler

    sswheeler Legend

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    Aug 27, 2008
    If there are going to cut cost, get rid of it. I am sure some people like it, but give me a break. Radio sux in the Des Moines area, but I won't even listen to Sonic Tap. I would pay for SAT radio!!!!!
     
  10. kmax

    kmax AllStar

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    May 23, 2007
    Well, they would then be at a competitive disadavantage since every other provider has the 'token' music channels. They would have to deduct the number of channels from their advertising if they tossed them.

    Obviously the bean counter department went for the best deal. Which is fine, I understand that since I make those decisions almost daily. But at the same time, if something doesn't work out or is viewed as a complete failure, changes get made. Given the size of the organization it will take a while for the discontent to reach those that have the power and have the freedom to make the changes. Changes in this case means upping the bandwidth or whatever else is required.
     
  11. mdavej

    mdavej Hall Of Fame

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    Jan 30, 2007
    The point is we had decent Sat radio on D*, then they took it away, but we're still paying for it! If they cut my bill, then sure, I'd have no problem taking that money and putting it toward a real Sat radio subscription. But they didn't. They actually raised prices and removed services.

    What if D* suddenly deleted several of your favorite TV channels? Would you just suck it up and add a cable subscription? No, you'd be mad.
     
  12. pbg

    pbg Godfather

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    Oct 11, 2007
    For me, it starts with the programming. I think it's been determined that Sonic Tap's primary target customer is retail shops. One has to believe that because of this, a certain amount of censorship is occurring and the programming will suffer.

    When was the last time you heard 'Pusher Man' at a Pottery Barn?

    The bottom line is, it doesn't matter what the quality of the stream is if the programming is poor, or is not tailored to individuals. Last week I laid down my 400$ and got a life XM subscription. now at least I don't have to worry about it - Unless XM goes belly up :)
     
  13. Jon J

    Jon J Grouch Extrordinaire

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    Apr 22, 2002
    Music City, USA
    My tastes in XM music were very narrow...50's and Escape.

    With SonicTap the 50's channel is okay and they've revised Escape to really be smooth, background type music.

    Guess you would have to put me down as mostly satisfied.
     
  14. dcowboy7

    dcowboy7 Hall Of Fame

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    May 22, 2008
    Pequannock, NJ
    Directv said as soon as they resolve the "channels i get" issue they will move on to the Sonic issue. :grin:
     
  15. dvdmth

    dvdmth Icon

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    Jul 24, 2008
    Denver, CO
    Personally, I like the selection of SonicTap channels better overall than the Sirius/XM channels that came before it. I hear the audio issues people complain about, but for me it's not too bad (easily beats FM quality even with the audio issues). The Music Choice channels on cable are definitely better sounding, but the selection isn't as good (they used to be great back when DirecTV had them, not anymore IMO).

    My biggest issue is the poor song ID updates, but that issue started back in December, well before the switch, so that can't be blamed on SonicTap specifically (though it does annoy me that they haven't addressed it yet).

    The primary reason these music channels exist, as I see it, is to boost channel count. All providers have them in one form or another, and if any of them don't their competitors can claim they have more channels based on that alone. I don't think the channels are a high priority for DirecTV (or anyone else), so issues with them tend to take weeks, if not months, to resolve (I'm going on past experience with both cable and satellite providers).
     
  16. ffemtreed

    ffemtreed Icon

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    Jan 30, 2008
    Does anyone know if they plan on moving those channels off of the 119 sat??

    I would really like to get some of those channels and since they put an SL3 at my new house I don't have access to the channels. I thought the 119 thing was temporary while they were just getting the new service started.
     
  17. scoop8

    scoop8 Godfather

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    Jul 18, 2009
    Dallas TX
    Good question, one that I've asked here and the other site. I've read 2 different answers about the SonicTap channels. One post said that there are no SonicTap channels on 119 , while another post said there is.

    All I know is that, with my '99 Sony dish (I assume that it only receives 101 & 103?) and SD D11 Box, I can't get some of the channels, but with my SL5 (3 LMB's) (with an HR-22 Box) I get all of them.
     
  18. tbpb3

    tbpb3 Legend

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    Dec 9, 2006
    I can not believe that so many"Audiophiles" listen to music on their T.V.'s!
    I have always considered these services background music at best.People need to move on!
     
  19. scoop8

    scoop8 Godfather

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    Jul 18, 2009
    Dallas TX
    Just me, but I listen to the SonicTap channels in a remote PC/Study Rm with 2 speakers via my HR22 (RF remote mode) Box from the SL5 3Lmb dish. My Home Ent Receiver is in Stereo mode.

    For my use, it sounds ok, easily not as good as a CD but I use the music as a semi-background mode while I'm on the PC.

    My take on the switch to Sonictap is mostly positive but that's based on my main listening to the Jazz channels and the 855 vocal channel. I've found that the playlists have featured many of my own CD tracks as well as Jazz tracks that I haven't head before SonicTap. I know that the sound Q isn't as good as XM/Siruis, but overall I give the new switch a "plus" but with more work needed to improve audio Q.
     
  20. MikeW

    MikeW Hall Of Fame

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    May 16, 2002
    Many of us "Audiophiles" connect our DirecTV receivers to our home theater system and listen with a little more than the TV speaker.

    Even as background music, some channels don't cut it. The pulsating effect of the volume normalizer can be very distracting, thus ruining the effect of "background" music.
     

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