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SONY Incompatible with 501 VOD 1080p?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by dschneider, Aug 15, 2008.

  1. dschneider

    dschneider Mentor

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    Aug 23, 2007
    I finally got the I Am Legend download today (8/15!) only to find that I flunked the Dish compatibility test, despite the fact that my TV DOES absolutely support 1080/24p as clearly stated in the owners manual. When the test came back as failed, I got a screen that said that it didn't necessarily mean the TV didn't support 1080p, just that it wasn't compatible with "this event." My TV is a one year old Sony KDL-46V3000, hooked up to a 722 via HDMI. Everything works fine at 1080i, just no 1080p VOD. :mad:

    Anybody else having problems with Sony HDTV compatibility? Any known compatiblity issues? Any hope of getting it resolved?
     
  2. fmcomputer

    fmcomputer Legend

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    1
    Oct 14, 2006
    Youngstown....
    I had the same exact problem with a Samsung HLS5687WX/XAA system, hooked up to a 622 via HDMI.



    VIDEO - Display Device : Single digital micro mirror device
    Pixel Count : 1920 horizontal x 1080 vertical
    Segment Color Wheel : 55 mm/5 segment
    Resolution : 1080p
    Contrast ratio : 10,000:1
    Channel Coverage : VHF 2-13
    UHF 14-69
    CATV 1-125 (up to 181 pre-selected
    channels).
    ATSC 1-69

    I thought I would ask here before calling tech support..
     
  3. P Smith

    P Smith Mr. FixAnything

    21,340
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    Jul 25, 2002
    W.Mdtrn Sea
    Did you guys check at AVSforum are your HDTV sets really support of 1080p24 ? Manual is not final judgment.
     
  4. Bobby H

    Bobby H Legend

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    Mar 23, 2008
    Do you actually have to buy the I Am Legend PPV title just to run the test?

    I have the impression the 1080p implementation on ViP series receivers isn't compatible with a number of true 1080p/24 capable televisions. I own a Sony Bravia KDL52XBR4 model. It truly supports 1080p/24, 120Hz and 5:5 pull-down of 1080p/24 content. Something would have to be very wrong if that TV failed the E* 1080p/24 compatibility test.
     
  5. dschneider

    dschneider Mentor

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    Aug 23, 2007
    Browsed around the AVSforum and saw remarks about this tv (sony kdl-46v3000) indicating that it supports 1080/24p input with 3:2 pulldown. Seems to be that it is 1080p native, but not 1080/24p native. Not sure what the implications are with regard to VOD 1080p compatibility. What exactly do you need to have to work with it?
     
  6. fmcomputer

    fmcomputer Legend

    151
    1
    Oct 14, 2006
    Youngstown....
    No you don't have to buy it. I just ran the compatible test, and it failed. I called tech support, and they told me to go into HDTV setup and check TV TYPE and 1080P is not listed. According to tech support it should be there if your set supports 1080P. I do not think they are correct. Does anyone have 1080P listed in TV TYPE.
     
  7. dschneider

    dschneider Mentor

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    Aug 23, 2007
    No -- just hit RENT and it will run the test. If it doesn't work, you will get a screen that allows you to cancel, or rent the movie in "another resolution compatible with your tv." So it doesn't cost anything to try. I ran multiple tests trying different menu settings/whatever else I could think of. Let us know what happens with your Sony!
     
  8. dschneider

    dschneider Mentor

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    Aug 23, 2007
    That is total BS. That is a user-selectable option and there is no selection for 1080p. The highest is 1080i.
     
  9. fmcomputer

    fmcomputer Legend

    151
    1
    Oct 14, 2006
    Youngstown....
    I just called tech support again, and they old me this time that a new software version 6.14 will fix the problem. If I call 6 more times I bet I get 6 different answers. What a bunch of crap !!!!!!!!!!!
     
  10. Taco Lover

    Taco Lover Icon

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    Jan 8, 2007
    So are you stuck with the movie if you hit RENT and it passes the test?
     
  11. phrelin

    phrelin Hall Of Fame DBSTalk Club

    14,890
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    Jan 18, 2007
    Northern...
    Oh good. Let's roll out 1080p beginning July 31 with release 6.10 and start discussing 6.14 by August 15 as the solution to making it work. Note, these are not fixes for some unanticipated side effect. On July 31 after receiving 6.10 on my 722 the "Movies on demand" was giving me a smart card error. So I called Tech Support and I was advised they were aware of the problem.

    It's no big deal, but what? Marketing had the advertising ready, so even though programming didn't have time to test the software out it came?:nono2:
     
  12. dschneider

    dschneider Mentor

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    Aug 23, 2007
    Would love to know the answer to that one, but I never managed to get that far!
     
  13. sgt940

    sgt940 Legend

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    Jan 9, 2004
    I have a one year old sony SXRD2, same issue. Currently plays Blue Ray in 1080p, as well I have a PC with a 1080P gaming card and is supports it as well, I assume this is another Dishnetwork almost capatable issue, all about marketing.
     
  14. Taco Lover

    Taco Lover Icon

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    Jan 8, 2007
    According to the Help screen for this rental:

    Not sure if you still get a "do you want to continue" screen, though.
     
  15. tcatdbs

    tcatdbs Icon

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    Jul 10, 2008
    Mine was incompatable, but I hit rent anyway. Output 1080i, and I was very happy... I doubt you can "see" the difference... But, yeah Dish should get their crap together with all this 1080P marketing and not being able to provide it but to 1 in 10000 TV sets.
     
  16. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
  17. lwien

    lwien Mentor

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    Aug 16, 2008
  18. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    Dish appears to be still working out the spec for 1080p. Direct has it in beta also.
     
  19. lwien

    lwien Mentor

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    Aug 16, 2008
    Dish is constantly working out the spec on one thing or another, and in a way, that's a good thing, but when I talked to 3rd tier support, they told me that I was the only one having this issue and that I should take it up with Sony.

    Arggggg........................
     
  20. dschneider

    dschneider Mentor

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    Aug 23, 2007

    In addition to the posts here, I see on other forums a general consensus that the Dish 1080p will not work with Sony 1080p equipment, period. Haven't been able to find a single instance of a Sony TV working with the Dish 1080p VOD. Anybody out there with a Sony that has gotten this to pass the test?
     

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