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Sony TV interferes with genie

Discussion in 'DIRECTV Connected Home' started by d56alpine, Jan 27, 2014.

  1. d56alpine

    d56alpine Cool Member

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    Ever since we got our new Sony KDL-50R550A internet tv, we have not been able to connect it to our home network without it causing the remote client in our bedroom to crash. We have a dvr in our living room with the genie and swm thing and a remote client in our bedroom. When we connect the tv to our home network, the bedroom client gives us a blank screen. The only way we can get directv to work again is to remove the tv from the network, power off the client, go downstairs and do a red-button reset on the dvr and once that dvr is fully up and running we can return power to the client. I'm sorry if this is a known defect, but all my searches returned nothing similar. Any ideas?
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Try a reset of the Internet Router and see if that helps.
     
  3. dpeters11

    dpeters11 Hall Of Fame

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  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    If the above doesn't work, please post back with more detail on how things are connected.
     
  5. harsh

    harsh Beware the Attack Basset

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    How are you connecting the TV to the LAN (please be specific)?
     
  6. d56alpine

    d56alpine Cool Member

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    Mar 18, 2007
    Thanks so much for the replies. We are connecting wirelessly and will try the tv firmware update and report back.
     
  7. harsh

    harsh Beware the Attack Basset

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    You should also look for an update for the router firmware.
     
  8. dennisj00

    dennisj00 Hall Of Fame

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    I have the 60" version of that TV and back in May tried wireless and while it didn't connect with my G or N network, I didn't need it and just connected to the wired switch below. There have been several firmware updates since then but I'm still wired with no problems. The switch also provides the bridge to my HR34 and the DECA cloud.

    If the updates above don't work, you might try getting a two way splitter, a DECA adapter and a couple of coax jumpers. Plug the Ethernet from the DECA into the TV. (this assumes you have an H or HR coax near the TV and it's bridged to the network.)
     
  9. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    We should mention that this is not approved by DirecTV
     
  10. dennisj00

    dennisj00 Hall Of Fame

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    Yes, it's unsupported, but it works.
     
  11. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    I was not saying otherwise, just a word of "caution"
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Understood. However, when you say it's "not approved", that conveys a different message that could be construed as "it'll void your warranty/brick your unit". I say could be.
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Perhaps because that is what DirecTV wants you to believe
     
  14. harsh

    harsh Beware the Attack Basset

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    What does DIRECTV approve for such a connection?
     
  15. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    running you own ethernet cable to the non-DirecTV equipment
     
  16. dennisj00

    dennisj00 Hall Of Fame

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    Basically, DirecTV has decided to isolate their Ethernet needs to one connection to your home network. Either a CCk or wireless CCK or wireless to a 44. They don't do Cat5 or cat anything.

    Knowing the hodgepodge of home networks / routers, I think that was an excellent decision.

    In the meantime, if you have an extra coax and need an Ethernet connection, get two powered decas on eBay (less than $10 each) and connect one to each end of said coax. (or split existing coax as above - not supported!)
     
  17. d56alpine

    d56alpine Cool Member

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    Mar 18, 2007
    Tried the firmware update and initially thought that all was well since we could turn off the genie and turn it back on and stay connected in the bedroom. However, after sitting for awhile, I get the message "no servers found" and only a complete reset of the dvr and genie will get it up and running. This happens every time we turn off the genie for more than a few minutes and started when we got this tv.
     
  18. jimmie57

    jimmie57 Hall Of Fame

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    There is only about 2 watts different in having the Genie on vs turning it off. Can you just not turn it off and then all your units work ?
     
  19. Beerstalker

    Beerstalker Hall Of Fame

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    Quick question, how are you getting power to the TV and Genie? Are you using a power strip/surge suppressor? If so is it one of the ones that is made for "Saving Energy"?
     
  20. harsh

    harsh Beware the Attack Basset

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    In one paragraph you speak of a "hodgepodge" and in the next, you define it.
     

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