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Spark coming from Coax

Discussion in 'General DISH™ Discussion' started by blahblahblah65, May 2, 2012.

  1. May 2, 2012 #1 of 29
    blahblahblah65

    blahblahblah65 Mentor

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    May 23, 2008
    Everything with the following setup was working flawlessly until about 2 weeks ago. Internet started going up and down all the time and continues. Comcast tech came out and said everything is fine and then he disconnected the Dish coax coming FROM the VIP722, when he disconnected it, and saw it spark against the diplexer while moving around. He said that's "bad" and could be causing the problem.

    Setup is as follows:
    1) Comcast & Dish outside coax --->
    2) Diplexer (Dish on the Power Pass side) at home entry point ---->
    3) Coax cabling through the home's walls to a main panel in the laundry room (there is typically a splitter here to distribute coax signal to each room but I have removed it and uses a female-female connector to just have coax in one room) ---->
    4) Diplexer at room entry point, again power side to dish, non-power side to Cable Internet modem.

    Is this spark bad? I thought the whole point of the diplexer is that it passes DC on only one side so it shouldn't be getting back into the Comcast modem? Does Dish normally pass voltage over their coax?

    Any thoughts on how to fix/if this is a problem would be appreciated.
    thanks
     
  2. May 2, 2012 #2 of 29
    P Smith

    P Smith Mr. FixAnything

    21,330
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    Mediterranea...
    it is bad

    get an electrician or buy special H-N-G tester (big plug with three indicators)
    test all outlets
    be sure ground is OK on each plug
     
  3. May 2, 2012 #3 of 29
    blahblahblah65

    blahblahblah65 Mentor

    39
    0
    May 23, 2008
    Thanks. In general, though, is my setup okay in terms of the diplexers to run Comcast internet and Dish over the same line inside the wall? I believe I found that suggestion on this site, but it has been a while...
     
  4. May 2, 2012 #4 of 29
    P Smith

    P Smith Mr. FixAnything

    21,330
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    Mediterranea...
    man
    inside the wall you have two phases, one neutral and one ground wires..
    get the electrician !
     
  5. May 2, 2012 #5 of 29
    blahblahblah65

    blahblahblah65 Mentor

    39
    0
    May 23, 2008
    Sorry if I was not clear....in a hypothetical perfectly wired home, is the setup I have running with the diplexers okay to do?

    I plan on getting the electrician. I am asking, once this electrician fixes whatever this problem is, is it okay to then use the diplexers?


    edit - this post says a spark will always be there?? http://www.dbstalk.com/showthread.php?t=21394

    edit again --- to clarify...spark is coming from the VIP722 BEFORE i plug it into the diplexer
     
  6. May 2, 2012 #6 of 29
    P Smith

    P Smith Mr. FixAnything

    21,330
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    Mediterranea...
    well, connecting sat cox while a receiver is plugged is big NO NO [doodoo]

    and yes, it could be the reason, but I assumed you do follow the rules: no mangle with coax while your receiver is powered
     
  7. May 2, 2012 #7 of 29
    VDP07

    VDP07 Godfather

    484
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    Feb 22, 2006
    While diplexing your Sat signal and your cable internet signal on 1 cable is not an officially supported method, it is a common method used by many and generally works without issues. It's also common for Cable techs to disconnect any connected satellite hardware or cabling from "Their" cabling.
    Your Satellite receiver sends DC voltage up to the Sat LNB via the coax and the spark you described is a result of the tech shorting the connection when he removed the cable. Very common and normal occurrence when doing so with the receiver powered up.
     
  8. May 2, 2012 #8 of 29
    AZ.

    AZ. Legend

    144
    4
    Mar 27, 2011
    hard to follow your post...Is your dish grounded? Dishes lnb's do take power so if the recievers are on there sending voltage to the dishes lnb....

    with all dish network recivers unpluged do you still have the arking on the coax?
     
  9. May 2, 2012 #9 of 29
    Wire Nut

    Wire Nut Legend

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    Apr 6, 2012
    There is an 18VDC potential between the center conductor and the shield of a satellite line when the receiver is plugged in. As VDP07 suggested, I believe the Comcast tech shorted out your receiver. If the problem was electrical in nature, he would have been shocked or even electrocuted when disconnecting the coax.
    As for your internet, the short answer is you need a separate coax. I have tried the diplexers in the past, they burn out in 4-6 months every time. If at all possible, run another line or physically relocate your cable modem to another coax jack in the house and use wireless.
     
  10. blahblahblah65

    blahblahblah65 Mentor

    39
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    May 23, 2008
    No arcing on the coax when the 722 is unplugged from the wall. Electric company came out today and said 4volts are coming from the coax from the 722 while it's plugged in. He checked their company's grounds and the 3 sockets we're using inside and said all were ground properly.

    Any ideas?
     
  11. P Smith

    P Smith Mr. FixAnything

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    Mediterranea...
    That's is too low for DC and too high for AC of normal working 722
    it must be 14 VDC/18VDC(legacy) or 19 VDC(DP/DPP) and 0 VAC

    did he measure voltage between all boxes(metal part) when no coaxes connected - only power cords ? 722 and cable box and AV and TV etc

    was that voltage AC or DC ?
     
  12. blahblahblah65

    blahblahblah65 Mentor

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    May 23, 2008
    He only touched one part to the coax coming from the 722 (while it was plugged into the power socket) and another to an empty socket's ground.

    He then used one of those little tools with 3 lights that you plug in to see if the ground is working properly, and it was for the 3 he tried.
     
  13. harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    Diplexing cable won't hurt your satellite, but at some point it may interfere with your Internet service. DOCSIS 3.0 frequencies go pretty high. As noted above, the long-term solution is to not diplex the two signals.

    The spark comes from voltage on the satellite leg. The second diplexer splits the DC off and sends it to the dish leaving the CATV coax at 0VDC.
     
  14. P Smith

    P Smith Mr. FixAnything

    21,330
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    Jul 25, 2002
    Mediterranea...
    Had you seen was it center conductor or F-connector's nut ?
     
  15. blahblahblah65

    blahblahblah65 Mentor

    39
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    May 23, 2008
    It was the wire coming from the middle...not the nut w/ threads

    So, I know comcast wont fish wires through the wall. Is it possible to attach a long coax to the one currently in the wall, and pull that back to the central distribution point inside the house without cutting any walls? Or will insulation/bends in the construction make this virtually impossible....sorry i know nothing about construction
     
  16. Grampa67

    Grampa67 Legend

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    Mar 14, 2005
    Do you loose the internet when the 722 is disconnected?
     
  17. blahblahblah65

    blahblahblah65 Mentor

    39
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    May 23, 2008
    yup, it still goes up and down throughout the day
     
  18. Wire Nut

    Wire Nut Legend

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    Apr 6, 2012
    I think it will be easier to get a separate line from your dish to your main panel. Do this, then relocate your cable modem to another coax jack in the house. Or, if you have an accessible crawl space or basement, just run a coax underneath to the demarc box outside for cable.
     
  19. blahblahblah65

    blahblahblah65 Mentor

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    May 23, 2008
    No crawl space underneath...so it sounds like I need to somehow figure out a way to get a cable from the panel in the laundry room (where each bedroom terminates and comcast comes in) to the outside entry point of comcast's wire on the side of the house.

    Not sure how you could do this without tearing open the walls or running a cable out in the open.
     
  20. P Smith

    P Smith Mr. FixAnything

    21,330
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    Jul 25, 2002
    Mediterranea...
    get a mouse, tie a light thread to its tail, insert it into hole on back side of the panel ... she will find way out
    then you will replace the light thread to something more robust and then pull coax with it :)
     

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