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Statement from your forum founder

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Chris Blount, Oct 8, 2008.

  1. tonyd79

    tonyd79 Hall Of Fame

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    I want to join the lovefest as well.

    The whole environment is unique and everyone...moderators, members, DirecTV...does a great job here.

    The members, while sometimes combative work hard most of the time to better their own and others experience.

    The moderators keep the information flowing in both directions and keep things running smoothly both technically and humanely. There is no way to over praise the work done by this group.

    But none of it would work without DirecTV's involvement. We know that many good things have happened with our DVRs much more rapidly than they ever would without this forum and without DirecTV's commitment to work with this forum.

    The detection and repair of this problem were a shining example of how customers and a vendor can work together. I only wish other companies could get on this train.
     
  2. Spanky_Partain

    Spanky_Partain Active Member

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    You are Welcome, couldn't do it wihout everyones participation, my friends! :)
     
  3. sdicomp

    sdicomp Godfather

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    +1
     
  4. say-what

    say-what Active Member

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    I am glad that this forum exists. Before I even attempted to turn on a TV Monday morning, I had logged into the site and saw the reports of locked boxes. Sure enough, I was 4 for 4. But because of this forum, I knew early on that something was most likely up on DirecTV's end and that the problem wasn't with the HR2x.

    Thanks to everyone.
     
  5. obxterra

    obxterra AllStar

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    Although I too had this problem I didn't post on this issue. But this was the first source I went to to see what was up. I appreciate what you do here and thank you for your efforts.

    I figure that if it's noted here on this forum, then D* is most likely aware and something will be done.

    I always check here before calling D*.
     
  6. Malibu13

    Malibu13 Lifetime Achiever

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    N.E North...
    I would like to echo Chris's Thank You :)

    We have a fantastic group of members here that provide a wealth of information needed by DirecTV to insure problems and glitches are addressed as quickly as possible. Issues may not always be resolved as quickly as we would like sometimes, but we can assure you that the correct people at DirecTV are reading the info we provide. :)
     
  7. David MacLeod

    David MacLeod New Member

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    you know I never thought about it, but I do the same thing. guess its ingrained now :)
    this site is a GREAT resource and I mention it to anyone that has sat. service.
     
  8. Flyboy917

    Flyboy917 Legend

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    Call me "uneducated" but I have seen many reference to D* being involved here, but nothing directly posted by them...so how do we know they are listening?
     
  9. PCampbell

    PCampbell Icon

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    Thanks to this site I was ready when my wife called me at work.
     
  10. Thaedron

    Thaedron Hall Of Fame

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    The mods have said so. And we have grown to trust the mods.

    There are many examples that indicate that the moderation team has direct contact with DirecTV.
     
  11. MikeR7

    MikeR7 Icon

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    Ditto to all the above, but I do miss Earl!:lol:
     
  12. upnorth

    upnorth Godfather

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    I would think that Chris's original post would be proof enough D* does not have to post here to be involved.
    KUDOS to DBSTalk and DirecTV.;)
     
  13. Capmeister

    Capmeister Large Hairless ApeCutting Edge: ECHELON '08

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    I have yet to deal with a company as responsive to its customers as DirecTV has been to us. They're here, they listen, and best of all, they take action based on what they see.
     
  14. rahlquist

    rahlquist Hall Of Fame

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    Jul 24, 2007
    You can also search for the HR23 thread that had a link to where it was mentioned on D*'s site, within hours mention of it disappeared.

    Also the poorly written message for the customer loyalty landing page was rewritten shortly after the discussion here that it was badly written.

    Lastly, the CE program speaks for itself, whats the point of letting us test and report bugs if they are not gonna listen. :)
     
  15. dshu82

    dshu82 Icon

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    Kudos to all!

    I have yet to find a community like this anywhere on the internet. Heck, I can't even get Apple questions answered sometimes.....

    All that participate make this the place to be (well, except the ones that complain sometimes they are not adding enough HD channels). :rolleyes:
     
  16. Lee L

    Lee L Hall Of Fame

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    Like a visit to the plant to see the satellite. I am betting you have to know someone to arrange that. ;)

    I will echo how much of a resource this place has been. Thanks to all who make it possible. Now, if we could just convince the right someone of the importance of more than 50 series links! :p
     
  17. FHSPSU67

    FHSPSU67 CE'er & Retired Engineer DBSTalk Club

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    Windber, PA
    Thanks again, Chris & Mods. This is the place that I spend most of my retirement (or at least it seems that way:)).
     
  18. harsh

    harsh Beware the Attack Basset

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    You should always make an effort to read Post #1 of each and thread before adding your two cents.
     
  19. davez

    davez AllStar

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    Wisconsin
    AMEN!
     
  20. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    Chris, thank you for having such a great place to share DBS information! This is by far the best forum on The Internet – of any topic!
     

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