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Discussion in 'DIRECTV Programming' started by wilbur_the_goose, Feb 1, 2009.
Was the Rangers-Wild game on Versus or NHL Network? If not I should have received that game also.
The Rangers win over the Minnesota Elfs... er.. Wild was on in HD on MSG here in central PA.
center ice, and fwiw, with the exception of a few saturdays (and I can't imagine why) every saturday they have the pregame and early game from hockey night in canada on nhl network, there are lots of posts over at the ci thread about many wanting the entire hnic programming every saturday. We do get the entire hockey day in canada on nhl network.
Not on in Western NY on CI
It happened again last night. Rangers game was available in SD on CI, but not HD in Western NY. It is likely a zip code hiccup in database. I did call this time and got it escalated to tech support for a ticket. Directv lady said it is a mistake, but could not explain the cause. It happens on the 20 or so Rangers game that are blacked out to the outer market. They are not available to upstate unless you purchase CI. The SD feed flies through, but HD is blacked out. It sucks. Hopefully, somebody will fix it. I have said it before and will say it again. I wish Directv had somebody who actually loved hockey and advocated for the customer. It is painful to try to explain to CSR after CSR the league's broadcast policies and rules.
Do you know what the blackout policy is for Rochester (14617) this year? I am new to Direct and can't figure out when the Islanders,Rangers or Devils games will be blacked out around here. All I know is the Sabre games are never blacked out. Yesterday the Sabres were playing and the Rangers were blacked out but at the same time they were showing a reply of the Islanders and Devils game from earlier in the day. Other times they have the Rangers or Devils on while the Islanders are blacked out. Also if I had CI would I get these games that are blacked out even though I am in their home territory?
If you search the MSG site, you will find the explanation. Basically, MSG is allowed to show 50 Ranger games and I believe 40 Islanders and Devils games to "outer market" areas in NY, Penn and Conn( Rochester is on the edge of that ring). The MSG site at one time would actually publish the schedule with blackout info depending on which "ring" you lived in. The rings were different for the three hockey teams and the NBA. It was a little confusing, but you could determine which games would be in the clear. This is why sometimes a game is on and why sometime it is blacked out. It matters if it is within the 50 or 40 allowable games to be broadcasted.
That sounds like the dumbest idea I've ever heard. Either show the game or don't show the game. Why play games with various regions, a certain number of games, etc.?
It would be nice if they did publish a schedule to let you know when you could expect to see a game or not. Direct Tv has told me they have no clue which games will be blacked out until game time. I have seen something about all hockey games within 50 miles of Buffalo including Rochester were to be blacked out on the MSG site. I am in the Rochester area but I guess I am out of the 50 mile zone which is why I get some of the games. I guess I can't complain because when I had Dish all they gave us was the Sabres and now they don't even do that.
If you've got an iPhone or iPod Touch the DirecTV App shows blackouts. That's the best method I've found.
I think I'm having the same problem. I don't get any MSG HD Rangers/Islanders/Devils (not sure about Sabres) games on CI here in the Hartford area, but I get the SD feeds no problem. I get the opponent's HD feeds, but I get a "Channel Not Purchased" message on the MSG HD CI channel in the 700s and the various HD MSGs down in the 600s. I'm in Bruins territory, so I don't believe any of the four teams broadcast on MSG should be blacked out, ever, unless I'm missing something. I paid for CI specifically to watch the Rangers in HD and thought I was out of the woods after the Dolans and the NHL patched things up late last season, but I guess not. I've even seen a Rangers-Wild game back in November blacked out on the NHL Network.
I've spoken with a CSR (through the protection plan, so he at least sounded somewhat competent), who allegedly checked into my problem while putting me on hold for a few minutes, and he told me it was a contractual issue. I didn't have the energy to explain the intricacies of the NHL's blackout rules or why I thought there shouldn't be any contractual issue, so I left it at that. I guess I'll try to call again this evening if the Rangers-Hurricanes MSG HD feed is blacked out to see if I get a better answer or, even better, a solution to the problem.
The CSR was apparently reading from last year's script. The issue was settled near the end of the sesaon (an all to abrupt end for the Rangers). CI has all of the MSG HD games. Is it possible that your zip code is an overlap of the Bruins and Rangers? I have a similiar situation in New Mexico, being in both the Avalanche and Coyotes markets, and I am many miles farther from those two cities than you are from New York. I don't remember the link that you can use to check zip code blackouts by team, perhaps another forum member can assist.
It was not completely resolved. I spoke with MSG executives and areas in the "outer ring" of Rangers, Devils and Isles are caught in a contractual limbo. 99% of the US can watch the games in HD either on CI or as a local team. We, the 1%, were left out of the solution last spring. It sucks and makes no sense, but please remember this is the NHL and MSG's fault at this point.
Exactly. A CSR in Mississippi told me last night (while my 2-year old son loudly implored me to read more books about trains, so I give the CSR credit for sticking it out through the entire phone conversation) that I'm in a zip code to which MSG withholds its HD feeds. I get everything BUT the HD MSG feeds for the Rangers (and, I assume, the Devils, Islanders and probably Sabres). I'm definitely not in Rangers or Islanders or Devils or Sabres territory. And I'm fully aware that this is the NHL and MSG's fault, but it's too early in the morning to figure out why either the NHL or MSG feels it necessary to punish the 1% of fans stuck in this contractual limbo.
so, inside the "ring" everyone gets msg HD and outside it across the country everyone gets msg HD, but inside this tiny ring that circles the perimeter of the new york area, msg HD is blacked out? what is the point of that?:nono:
I'm not gonna read 70 pages of this thread, since I live in Queens, will I be able to see the Knicks' games in HD on the MSG HD channel? I have FIOS service which doesn't have the MSG HD channel(thanks Jim Dolan ) and was planning on adding HD service from Directv, which I also have as well but Directv doesn't have MSG HD channels that doesn't provide the games in HD? thanks
If you live in NYC area, you will get the Knicks games on MSG HD on DirecTV.
I live in South Carolina and see every Knicks game in HD.
You got it!! The outer ring is outside NYC DMA, but still in Rangers, Isles and Devils territory. It really kills us on 20 or so Rangers games and 30 Isles and Devils games.
I had been reporting on the MSG HD issue since last year as my zip code is also affected. While I share your frustration, knowing that others are also affected gives me me hope that someday this issue will be resolved. I had tried to get an explanation from Directv's CSR's as to why this was happening but eventually gave up after numerous failed calls. Up until now, I thought the problem was limited to my zip.