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Still having problems with On Demand

Discussion in 'DIRECTV General Discussion' started by mystic7, Jul 14, 2013.

  1. mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    I want to watch a program "Beware of Mr. Baker", a documentary on former Cream madman/drummer Ginger Baker. I've tried downloading it twice, and I always get that "no internet connection" error message half way through. When I choose "Watch" to see if it's there, it shows up with the "Buy Now" banner partially blocking it, but after a few minutes the screen goes black with no sound.

    This happened at two different points in the movie for the two times I tried downloading it, so I'm wondering if it's supposed to do that until you pay, or am I actually losing my internet connection resulting in a failed download.
     
  2. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,215
    441
    May 17, 2010
    USA
    Using your DirecTV remote press and hold the Info button. This will bring up the System Info & Test screen. Select More System Info. Scroll down to Network and check your settings. If there are discrepancies go to Network Setup and select Test Connection. If it reports discrepancies select Repeat Network Setup.
     
  3. mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    I have done that and it shows a network connection.
     
  4. WestDC

    WestDC DIRECTV A-Team DBSTalk Club

    2,443
    105
    Feb 9, 2008
    Don't know if this helps -the program Will be shown on channel 545 7/16- Search from the guide will list more times and channels.
     
  5. mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    Yeah but my free Showtime ended on July 3rd and I'm not signing up just for one show. Thanks for responding though. btw, I ran the test again and got 3 errors. One had to do with a phone line which I knew I'm not connected, the second had to do with poor playback of recorded programs which has never been a problem. The third one said something about an inconsistent internet connection. I have a strong wi-fi signal down where the genie is so I don't know what the problem is. I downloaded the Ginger Baker docu again, this time it doesn't play at all, I just get my input notification flashing on screen (you know, like HDMI 1).

    Do you think if I tried paying for it, and it still doesn't play, Directv will credit my account? Oh, when I ran the test I got the error code 72-79-98-082
     
  6. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,215
    441
    May 17, 2010
    USA
    Call DirecTV, report your issues, give them the error codes and take it from there.
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,360
    905
    Jan 10, 2008
    NY
    That is normal. as you can always see the first 5 minutes of any pay movie. if you dont pay, well you dont get to watch :nono2:
     
  8. mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    Well, that's all I wanted to know. Thanks
     
  9. mystic7

    mystic7 Icon

    632
    3
    Dec 9, 2007
    Just as a followup I ordered the documentary and it played fine. In fact I streamed it and it was done downloading well before I finished watching it.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,360
    905
    Jan 10, 2008
    NY
    Awesome. Thanks for the update.
     

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