First of all, my installer was earl which was nice. I opened the door to see a grizzled old dude with a bunch of missing teeth and generally looked as though he had spent the night with his buddies Jim Beam and Jack Daniels. He was nice and very polite. He went to scout out my location. (We have no trees so it looked easy) He suggested sticking it on a pole 10 feet from the middle of my back yard. I asked are you kidding me? I said no. He then came up with a pole next to my deck and a pole next to my neighbors fence. I told him that I want it on the roof like the neighbors on both sides of me. He said that they don't like them doing roof installs. Wind etc... After 15 minutes of hemming and hawing, me agreeing to grease his palm to do so, he put it on the roof. It was a pretty simple install. 1 line to my great room on the same side as the dish. and 1 tie in to existing cable fot the cable upstairs. 4 1/2 hours later he was still trying to figure how to get the cable to my great room. I suggested he fish the wall and he said he didn't own a fish-tape. I finally told him to drill through the juction box and Run it behind the siding. I took the siding loose. ran the cable myself and put the siding back. then a defective 622 and 2 LNB's later. it was done. No instructions, no demonstration, nothing. Just out the door. I still have to fix cable housing on the outside of the house that he broke and I spent quite a bit of time figuring out how it all works. Total install time for a 2 line 2 box install. 5 hours 48 minutes. He was not a contractor but a dish employee. (way to go Dish) I like the service thus far. PQ almost identical to the Comcast I had. HD's look great and I am using an OTA for HD locals. Rocky start. I hope it improves.