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Stuttering cause

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mjreaves53, Sep 21, 2010.

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  1. mjreaves53

    mjreaves53 Cool Member

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    Jul 7, 2009
    Here is the setup;
    1 - HR21-700
    2 - HR21-100
    1 - HR24-500
    SWIM 8, DECA and Internet connection by a wireless game adapter connected to the HR21-700.

    I know this is not the correct way to connect the internet to the system, but it works.

    My problem is I have stuttering, on the HR21-700, on anything I record from satellite or pause. I do not have stuttering on anything I download via On Demand from the internet. If I watch content from the HR21-700 to any other receiver I have stuttering. I do not have stuttering of any thing I have recorded on the HR24-500. Could the gaming adapter being connected to the HR21-700 be causing the stuttering problem?

    Yes I have rebooted the system, reinstalled the software and done a hard drive scan. All to no avail.

    Thanks in advance for your comments and suggestions.
     
  2. mobandit

    mobandit Hall Of Fame

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    Sep 4, 2007
    It certainly could be part of the problem...some of the ways these boxes can connect doesn't mean they should be connected that way. It causes all sorts of issues with some of the different ways these things get connected.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Had the same problem. Bad DECA module. Replaced it and the stuttering went away immediately and all recordings played correctly.

    Rich
     
  4. mjreaves53

    mjreaves53 Cool Member

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    Jul 7, 2009
    Had a Directv Tech install a new receiver on Wed. It was a HR22-100 not a HR24 as I had hopped. Where can I find the specs on the HR22-100? I would like to know what the difference is between the HR21 and the HR22.

    One minor disappointment, the tech was supposed to connect my internet to my swim, but said it wasn't on his order. He was correct, it was not on his work order, the CSR dropped the ball on adding it to his order.

    At least it seems I can record shows to watch latter with out the stutters.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    The 22-100 is a 21-100 with a larger internal drive. "Minor disappointment?" Mike Greer is available for a critique anytime you PM him. I'm sure he'd be thrilled to share his thoughts on the 22-100 with you.

    Rich
     
  6. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Aug 17, 2006
    I run into stutter about once every 1-2 weeks, when watching MRV from the HR22, on the HR24. When I reset both, it goes away for another 1-2 weeks.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Ever consider that the DECA module on the 22 is bad? I had massive stuttering on one 20-700 that I knew wasn't caused by the HDD and figured the module was bad. And it was. Changed it to another one and the stuttering stopped completely.

    Rich
     
  8. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Aug 17, 2006
    Well, I thought that, but I watch 15-20 shows/week, and it only starts stuttering every 1-2 weeks, then its fixed by a re-boot. I've seen this since the newest NR, and did not have the issue when it was first installed. I'm assuming it's SW related.

    If it gets worse, Ill call them (have the Prot Plan).
     
  9. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    I just started noticing some stuttering on one of my units today (an HR21-700). At first, I thought it was a bad DECA module (since I noticed the stuttering while watching a show from a different DVR), but then noticed it again when my daughter was watching a show recorded locally. Is it a bad unit?

    By the way, this same unit rebooted in the middle of a show I was streaming from another DVR last night! Another clue that the unit is going bad?!?!
     
  10. TomCat

    TomCat Broadcast Engineer

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    Aug 31, 2002
    Rebooting spontaneously is an indication of less likelihood of it being a DECA problem. It still could be, but there are other things that can cause this, such as a failing HDD or a failing power supply. Either of those can also cause rebooting.

    When there are numerous possibilities, the thing to do is to try the least-invasive fixes first, which would be in this case replacing the DECA module. Anything else is probably going to mean a DVR replacement anyway.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I tried to get a DECA module a couple weeks ago and they wouldn't send me one. They insisted that a "tech" be sent out and then escalated the issue to the Case Management Group who sent out a truck right away. While I had them on the phone, I told them about an HR that I was having problems with and the CMG guy told me he'd send a replacement on the truck. Got the DECA module and solved that problem and got a 24-200 (brand new) as a replacement. Whole thing made me happy. Point is, the PP folks told me that DECA modules going bad would trigger a truck to roll and that they wouldn't be sent by mail anymore.

    Can't help but wonder if calling another call center would have resulted in a DECA module being shipped, but I called two centers and they both told me the same thing.

    Rich
     
  12. rakstr

    rakstr Legend

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    Aug 23, 2007
    On my HR21-700 this was the precursor to my disk going south. I had an external drive in an MX1 enclosure that finally gave up the ghost a couple weeks later. New drive installed and all is well. Not sure if you've got an external drive and not sure if the internal will produce the same effects!

    For me - No DECA, internet connected, no MRV
     

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