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Stuttering playback??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by eileen22, Aug 1, 2009.

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  1. Aug 11, 2009 #41 of 117
    eileen22

    eileen22 Godfather

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    I am at the point where I don't yet want to try anything that will cause me to lose recordings, so I don't want to risk running those tests yet. I have stuff recorded that I haven't watched yet b/c I just can't seem to find the time (being baseball season and all-and I'm an Indians fan:sure:). I will give it another week or so, and if I reach a tipping point of unwatchability I will take the plunge and run the tests. I haven't yet tried a new power cord or gently pinching the pins as Rich suggested, so I will also try that first. I do want to get this corrected before the Fall season starts, so I am running out of time. I also get the feeling that a NR is imminent, so I may want to hold out for that as well.

    VOS (I hope that acronym is acceptable to you), thank you so much for your help and attention to my posts, you come highly recommended by Rich. And thanks to you too, Rich!
     
  2. Aug 11, 2009 #42 of 117
    TomCat

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    There is a very good reason live TV does not show this issue, which is that the HR2x actually does operate exactly like a non-DVR receiver until trick play is invoked. IOW, if you change channels, you see the video directly from the tuner, and not through the write/read process of the HDD. Once you invoke trick play, the DVR reverts to the path through the HDD. They did this to minimize channel acquistion time, which is longer for MPEG-4.

    So, I think this possibly points to the HDD as an issue, but then maybe not. The fact that the remote response slows down as well may point to a system software throughput issue, rather than a HDD write/read issue per se. The DVR is having trouble with playing from the HDD, but the trouble could be the HDD itself or the software controlling playback from the HDD.

    DVRs use a cataloging scheme for recording streaming media that does not fragment the HDD, so defragmentation is not necessary.
     
  3. Aug 11, 2009 #43 of 117
    mikeindc

    mikeindc New Member

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    Getting playback stutter with my HR20-700 with an esata LaCie TwoBig 1GB drive. It seems to do this when I am recording one thing but watching another as if it cant talk to the hard drive fast enough to record both streams at the same time. The responsiveness on the menus and guide have gotten rather slow as well. I have Tv apps installed. I wonder if this creates too much overhead and the box can no longer do two or three things at once. I used to be able to record two things and watch a recording without the stutter. Not for the last few days.
     
  4. Aug 12, 2009 #44 of 117
    Rich

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    Strange choice of an eSATA. That might be the problem. We know that the Seagate line, including FAPs, Xtremes, Showcases and Antec MX-1 enclosures with Seagate or WD bare SATA drives will work with the 20-700s as will the Cavalrys. But, not all eSATAs will work with the 20-700, the WD My Book series being a prime example. Reverting to the internal drive will probably solve your problem and enforce my opinion that your eSATA is at fault.

    Rich
     
  5. Aug 12, 2009 #45 of 117
    mikeindc

    mikeindc New Member

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    I've been using this external drive for about two years. Has pretty much worked flawlessly till now. (though when under 20% not so good) AT 35& free currently) Resatarted a couple of times last night, seems to be working ok (able to record onething and watch something else) ran the first set of tests got an external error 0x22. Tried to run the short hard drive test it wouldnt run, didnt write down the message but it was something like couldnt find data.
     
  6. Aug 12, 2009 #46 of 117
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This doesn't sound good. :(
    Does the manufacturer have disk utilities on their website? If they do, you might want to connect it to your PC and run them to see if it will give you more information.
     
  7. Aug 12, 2009 #47 of 117
    Bambler

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    Well, the Western Digital drive just arrived and I'm hooking it up now (even though I suspect my previous Seagate worked fine).

    I followed the steps closely (unplug DVR, plug in eSATA, power up eSATA, wait 15 seconds then plug in the DVR).

    I have a question, though, it seems to be working fine, but shortly after startup it said: reformatting hard drive.

    Is it suppossed to say that or only if it found errors on it?

    Oh, and I guess I won't know if it works fine until after about a week or so as that's when my Seagate started to stutter (live TV, trick, replay, even the on-screen menu).
     
  8. Aug 12, 2009 #48 of 117
    veryoldschool

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    Your "blank drive" needed to be formated to work, so this was "normal" [once].
     
  9. Aug 13, 2009 #49 of 117
    Rich

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    Never had one do that and I've used a lot of eSATAs. Might be something new, the flashdrive in the HR does have to format the HDD in the eSATA, but I've never seen that message. Why don't you record a few shows and try a hard reboot. If that happens again, you might lose all your recordings every time it reboots. And, if it does happen again, we can blame that wretched 22-100.

    If I recall correctly, you're using a 22-100? That might be the problem with the Seagate. Might work perfectly well with the WD. Glad to see another pessimist on the forum. When we're wrong, it's a good thing, no? :lol:

    Rich
     
  10. Aug 13, 2009 #50 of 117
    Bambler

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    That's a good idea. I guess if my two recordings can withstand a red button of doom, all might be well.

    Here goes...


    Whoa. My two recordings are still there! Maybe it was the Seagate after all. It also didn't say Reformatting, so Veryoldschool was right, it was just a one time deal.

    However, I won't be satisfied until I exceed one week of use :).

    Thanks again everyone. Everyone who responded has been very, very helpful and I'll report back after a week.
     
  11. Aug 14, 2009 #51 of 117
    Rich

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    By "hard reboot", I meant pulling the power plug on both the HR and the eSATA. The RBR is...well, it's been years since I used it.

    Rich
     
  12. Aug 14, 2009 #52 of 117
    TomCat

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    I think any reboot on a DVR is a reboot. The end result is the same. The RBR is probably not very different than pulling the plug, just easier on the power supply (and easier to do). I put my mom's DISH DVR on a power strip so she can do it and I don't have to make a special trip over there (no RBR on those boxes).

    There also probably is nothing to "reboot" on an X drive, it's just a power cycle, and probably unnecessary.

    I reboot through the menu (maybe because I am lazy). While I don't think there could be a lot of cleanup routines such as on a Windoze PC (I would not recommend rebooting one of those by pulling the plug, BTW), it does sometimes take a minute before rebooting even starts, so maybe there is some cleanup and that actually is the safest way.

    I sort of doubt it is really any safer than RBR, but it will at least alert you if you have a pending recording that it might not be able to fully reboot for before the record time occurs. But then that is the recommended method. I think RBR is really only for when the box is locked up and the menu is unavailable, and I think the RBR is really only there as a convenience to the CSRs who end up talking to a little old lady (like my mom) and shepherding them through a reboot without making them pull the plug.
     
  13. Aug 14, 2009 #53 of 117
    Bambler

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    I unplugged it, same results. The Seagate, I'm almost sure, was the culprit.

    Well, I guess I won't know for sure for a few more days, but I'm recording like crazy just so I can exceed that week threshold and be comfortable.
     
  14. Aug 15, 2009 #54 of 117
    Rich

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    Earl advised quite strongly against the RBR. I always listened to Earl.

    But we're talking about eSATAs, not rebooting preferences. With eSATAs, pulling the plug is the right thing to do. Using the red button will screw up the eSATA to HR connection.

    I use the menu Restart for minor problems, but what we are talking about is the proper way to reboot using an eSATA. Yes, it will work with the menu Restart most of the time. Most of the time scares me, I've got a lot of money tied up in my many eSATAs and I've had to learn how to treat them properly.

    My definition of a hard reboot using an eSATA is to pull both power cords and power up the eSATA, then plug in the HR. That method has never failed me. We've also learned to pull the plug on an HR and leave it unplugged for at least a half hour, when certain problems occur.

    I realize you know more about computers than I do. But eSATAs I do know.

    Rich
     
  15. Aug 15, 2009 #55 of 117
    Rich

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    Once you get over 80% Available on the meter, you can usually be confident that all is well. When you get to 30-20% Available, you'll probably see a "bogging" down of the HR. The Guide and Playlist will slow down. Just do a menu Restart (it's a minor problem) and that should go away. If not, do the hard reboot again.

    Remember, having a reformat occur is an anomaly and not something you should be afraid of.

    Rich
     
  16. Aug 15, 2009 #56 of 117
    Rich

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    I just went back and reread this thread. Bambler's problem with the "recommended" Seagate eSATA is interesting. If you'll recall, the original recommendations for the Seagate Showcases was for Dish and Pace DVRs. I'd be willing to bet that the Showcase that Bambler had a problem with would have been fine on a 20-700 and probably fine on a 21-700 and a 23-700, all Pace products.

    Rich
     
  17. Aug 15, 2009 #57 of 117
    mnfish

    mnfish New Member

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    I had the shuttering, too. But it was on The Young and the Restless. Not my recording but my finaces. It only did it that one time and not since but I have noticed it on my other dvrs every once in a while but like you said just to press the back button and it clears up. I'm not sure of the software version but I'll check it out later today.
     
  18. Aug 15, 2009 #58 of 117
    BobCA

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    I have noticed stuttering on my DVR over the past few weeks as well (HR21-700). It is random. Some days it never happens, other days I will notice it two or three times. It is generally accompanied by a slight buzzing sound.

    It seems odd that it is happening to a number of us a once. Software issue?
     
  19. Aug 16, 2009 #59 of 117
    Rich

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    I've seen it for quite a while. Since the beginning of the baseball season and on all my HRs. I guess it was just a coincidence that when I first noticed it Hideki Matsui was up and the next time I saw it he was up again and after that I started to see it when other batters were up. Then it migrated to all the channels. But, just a click back and it clears right up on mine.

    Rich
     
  20. Aug 16, 2009 #60 of 117
    Rich

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    Never heard a buzzing noise. That's usually reserved for briips. After a while nothing seems odd or logical about these things. Software issue? I sincerely hope so.

    Rich
     

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