Installers came on Sunday for new MRV install. The installed all new equipment using HR24s so we eventually able to get MRV working but they did not have DECA units or DECA power supplies in stock so no internet. They left and gave me their number and they'd call Monday to let me know about the DECA adapters and when they could get me one. Well they never called Monday or Tuesday so I called them Tuesday, no answer. Wednesday I called and left another message and they installer called me back but I wasn't able to take the call and left a message saying he was waiting on a call from his boss and would call at 5pm. Now it's Thursday and still haven't heard back. Will calling Directv customer service do any good? I understand they didn't have the part but they've made no effort to find a solution or at least say they've ordered the parts and they'll be here on this date. Anything other than not calling. They were clueless about MRV when they installed and still can't get their act together. Very poor customer service at this point.