I checked my bill today and they forgot to take off the auto-renewal price. So I called them up, they checked my bill and took it off, so now I just have the reduced price on my bill. I jokingly asked if he could take off $80 bucks this month for the inconvenience - tongue in cheek of course - and he says let me see what I can do for you that won't get me in trouble. How about $5 off for the next 3 months?? Really, I was just kidding bro. He says you can use an extra $15 bucks, can't you?? Well of course I can, thank you very much. A little sarcasm can make people hate you, or it might just get you an extra $15 bucks. Very nice of him to do that.