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Sunday Ticket: $200, ST MAX $300

Discussion in 'DIRECTV Programming' started by mws192, Apr 17, 2012.

  1. 24Flames

    24Flames Legend

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    Aug 23, 2007
    Called a CSR 2-3 weeks ago to request the RZ channel for free, as I've had it free the last two years. No dice, and she didn't have any NFLST deals either. And the CSR really didn't seem interested in looking for any deals either.

    So I called back this morning, requested retentions, saying I was going to cancel. I realized I still had 3-4 months left on my current contract, but was banking on the amount of money I spend for programming and the fact that I've been with D* since 1995 would get me RZ channel for free.

    CSR in retentions was super nice, immediately commenting on my length of service, quickly checked her system and added RZ channel for free. No NFLST sales pitch like last year. Phone call lasted about 3-4 minutes.
     
  2. banditt76

    banditt76 Godfather

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    Jul 17, 2012
    Good for you. Just goes to show it really matters who you get on the other end of the line and if they want to help a valued customer out.
     
  3. NPBearsFan

    NPBearsFan New Member

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    Aug 16, 2012
    When I made my call last week I waited about 10 minutes to talk to a person, would that have gotten me to just a CSR or to Retention? Just curious.
     
  4. 24Flames

    24Flames Legend

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    Aug 23, 2007
    Sounds like you spoke with a regular CSR. With them it's usually more of a crap shoot as to their responses. When the automated voice queries you, ask for retention, then say you want to cancel your service when it further questions you. Depending on your account specifics, the CSR's in retention can be much more "attentive" to your needs and have access to deals/credits.
     
  5. matrixj3

    matrixj3 AllStar

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    Jul 12, 2009
    I have a ton of credits and i pay about 30 bucks a month when i restarted my contract about 5 months ago. I noticed the free DVR upgrade and "cancled" on the phone got retentions. I told the rep about the free dvr upgrade but wanted the HR-34 with the 5 tuners...he said "the DVR is $400 bucks BUT how about FREE ticket with FREE redzone and free install so the DVR & MAX would only be $108 with tax???

    I said HELL YEA!!...

    He also said something about installing a swim 5 or swim 8? for free?
    Already had a credit for $70 bucks on a refund not including my referrals totaling another 60 bucks...so everything was FREE!! Rep also said redzone was or might be more standalone under.........fill in the blank! :D

    $108 for HR-34 and ST MAX? I should go to jail! :hurah:
     
  6. banditt76

    banditt76 Godfather

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    Jul 17, 2012
    I officially hate you! LOL :D
     
  7. NPBearsFan

    NPBearsFan New Member

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    Aug 16, 2012
    Thanks. Considering he originally was going to give me the Max for $40 more and then knocked it down to free makes me think that too. The CSR I got was a Broncos fan and was asking me about Fantasy Football, so at least he was in the loop on this stuff.

    I did say cancel when I called last week and on the first prompt they took me to a person.
     
  8. bixler

    bixler Hall Of Fame

    1,262
    3
    Oct 14, 2008
    PA
    Would be many customers in jail since new customers can get ST MAX for FREE and a HR-34 for $99.....LOL:hurah:
     
  9. matrixj3

    matrixj3 AllStar

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    Jul 12, 2009
    Not new customer, been with Direct for 5 years...and re-did my contract twice within 5 months with 2 year credits totaling 50 bucks a month. My bill is about 30 bucks a month for choice classic package and free premiums. So i guess you are right, SOME of us will ALWAYS be new customers! :D

    Holy cRaP! Penguins?!?! The rep was a Steelers fan like me...made it much easier!! I have a Steelers Home Theater made up to look like the Steelers locker room with jerseys inside the lockers...but i also have an old school #66 yellow Lemieux hockey jersey of the Penguins too!
     
  10. chevyguy559

    chevyguy559 Fresno State Bulldog!

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    Sep 19, 2008
    Fresno, CA
    I'm actually gonna luck out this season....I just got the keys to my new house last week and have been painting and cleaning so I'm hoping to move by the weekend of the 1st so I get to use Movers Connection and I think I'll get free NFLST with it :D:D
     
  11. bmr12

    bmr12 New Member

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    Nov 26, 2006
    Very long time customer of DirecTv (~1996? Back when USSB was still around, anyway). Just out of my two year contract for the HD equipment I got at the start of the contract. Offered $20/month credit for 12 months and STMax for $210 ($90 off) if I renewed for another 12 months (or basically $330 off over the next year). I took it.
     
  12. joshjr

    joshjr Hall Of Fame

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    I got a HR34 for $49 and ST MAX for $47.96. Guess I am in the same boat.
     
  13. patchs

    patchs AllStar

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    Jan 22, 2006
    So I get a letter in the mail from DirecTV saying that because I'm getting this great offer, I'm now under a one-year contract.
    Never once did the CSR say anything about a contract being a condition of saying yes to free NFLST.
    I've had DTV for 13 years and have no plans to leave but I'm not crazy about being misled.
     
  14. cjrleimer

    cjrleimer Godfather

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    Nov 16, 2004
    I got off the phone and I got it for 4 payments of 36.99. My bill however went to 193.38 which is strange as I thought it would of went down. Edit I got a 50 dollar credit as well.
     
  15. ttubbiola

    ttubbiola Mentor

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    Jan 22, 2007
    Made my yearly call and got the STMax package for $200 plus $20/mo credit for 12 months. I'm very happy with that.

    :D
     
  16. matrixj3

    matrixj3 AllStar

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    Jul 12, 2009
    Every year a certain channel tells you that you are set up for the Sunday Ticket. Anyone know what channel that is?
     
  17. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    Just call to get RZC without NFLST at no charge took me about 5 minutes
     
  18. bixler

    bixler Hall Of Fame

    1,262
    3
    Oct 14, 2008
    PA
    114
     
  19. matrixj3

    matrixj3 AllStar

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    Jul 12, 2009
    Thank you! :)
     
  20. rb5505

    rb5505 Legend

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    Dec 23, 2004
    after i was given the free ST w/red zone, she transferred me to someone that asked if i understood the 1 year commitment in order to get the free pkg. he also mentioned the $10/month penalty if we don't maintain basic svc for those 12 mos. there was a recording before they answered that said the call might be recorded.
     

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