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Sunday Ticket now included in Premier package?

Discussion in 'DIRECTV Programming' started by Hoosier205, Jul 11, 2011.

  1. Farn

    Farn New Member

    7
    0
    Aug 9, 2010
    I just called figuring I'd get an offer for a discount or credits. Went through to retentions. I told her it was too expensive and couldn't afford it this year.

    She offered me "To Go" for free but I had to pay the $335. I said no and she then said "ok, its been cancelled. Anything else I can help you with?"

    So as a customer of 5 years with autopay and the NFL for all 5 years I got no offer. So I won't be seeing ST this season.
     
  2. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    That's the risk you take when calling to "cancel."
     
  3. VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    ...same thing here....ST since 2003....all they offered was 'free' NFL To-Go.:mad: ST gone......

    I told them I'd call back when I had my OTA in place and wanted to pull the plug on DTV. Didn't even a blink.:eek2:
     
  4. couchpotato

    couchpotato Cool Member

    24
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    Sep 4, 2004
    Premier customer since 2004. Been calling for about 2 weeks now, since I've been seeing some deals on here for the upcoming season. I've had NFLST in the past, but always cancel renewal to get a better deal in the summer/fall. I was rebuffed about 5 times before yesterday. I ended up with:

    07/24/2011 XXXXXXXX7098 NFL SUNDAY TICKET 2011 - Pre-Ssn Sprt Cxl ($250.00) $0.00
    07/24/2011 XXXXXXXX0798 PREMIER You Save $20 for 6 Mos ($20.00) $0.00
    07/24/2011 XXXXXXXX0798 NFL SUNDAY TICKET 2011 - Charge $334.95 $0.00


    So basically $335 - $250 = $85 minus another $20 for 6 months..So keep trying to those that have been told no. You have another 6 weeks to go...:)
     
  5. nickff

    nickff Legend

    155
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    Dec 8, 2007
    I cancel ST every summer... and then call back later in the summer saying I am interested but not at full price. I have never paid full price for ST. If I don't like their offer, I don't take it, and I call back later and try again.

    In other words, you can still get ST this year and at a discount if you are patient and polite. :)
     
  6. VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    ...when they ask why you are canceling and you say it's all about money, what difference does it make? For now they know you're only calling cause it's gotten too expensive. But if I had said..."Lets make a deal", there's no insinuation of the same thought?
     
  7. Farn

    Farn New Member

    7
    0
    Aug 9, 2010
    Yeah, its a risk to cancel but honestly I'm not paying $335 to watch football. There are much better places to spend money.

    I'll call back at some point and see what they offer but if they won't budget that's fine. I'll live with the OTA games.
     
  8. joshjr

    joshjr Hall Of Fame

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    That is because you are renweing the sub. I had to tell them I wanted to change it to a 1 time payment. I also gave up the renewal price to get it though which was like $10. The credits are already there. I have them and they are for ST for this year. Call back and I hope you have better luck. Another route you could go is the moves connection. Last year people said they were moving and were able to get the ST offers that way. D* would switch their package over for them now and then they would just cancel the move before the date and keep the deal. I know they have already changed the movers connection to this offer as well. For you it should be easy as you already have Premier so it should be easy and you would get ST for free. Probably even lower your bill. Let us know what happens.
     
  9. joshjr

    joshjr Hall Of Fame

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    If you call and ask them to switch it to the 1 time payment they will add it to your account today. That is what happened to me which was exactly what I wanted. I will pay this months bill and ST will be paid for.
     
  10. DrummerBoy523

    DrummerBoy523 Godfather

    502
    0
    Jan 9, 2007
    Franklin, TN
    Just got an unbelievable deal!! First time to call in.

    I've been with D* since 2000, so over 11 years. Just called and asked about NFLST and was put on hold for about 5 minutes while CSR got the information she needed. She came back with the following offer :

    • WHDVR $3/mo credit for 3 mos = $9
    • $5/mo credit for 24 mos = $120
    • $7/mo credit for 12 mos = $84
    • $200 one-time credit (her first offer was a $100 credit until I mentioned that most people were getting $250 credits and she said the most she could give out was $200 - of course I took it!!)
    • Showtime Free for 6 mos

    NFLST charge = $334.95 - $413 in credits = 78.05 gain in my favor!
     
  11. Mrmiami

    Mrmiami Legend

    201
    0
    Oct 3, 2006
    I think this whole "we won't budge on our cost to you" line of thinking from D* point of view no matter how long you've been with us is a little more than just a simple slap in the face though. Taking the process a little bit further...what they're really saying is "it's BECAUSE of your customer loyality, that were now able to offer this service for free to new subscribers". So long as you continue to foot the bill to pay our contract fees to the NFL for ST then we can offer new subs NFLST for free in order to reel in more revenue. Isn't this in line with sticking it to the man? So basically, were the fools to keep hanging on to ST because were paying the fare for someone else's entertainment. Hey look, I don't mind paying for the right to watch NFLST but how is it good business to charge your loyal customers full price while the rest get to ride for free without even offering a reasonable compromise? For me now it's no longer just about the cost of ST it's now become a matter of principle and fair business practice and IMO this is simply unfair to all of D* current customers.
     
  12. DrummerBoy523

    DrummerBoy523 Godfather

    502
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    Jan 9, 2007
    Franklin, TN
    like a really bad (or good) Ally Bank commercial!
     
  13. VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...



    ...I agree for the most part. I can kinda understand the draw in on the new customer angle. What pisses me off is how some of us others call up and get 'deals' while others get crumbs. That's just plain BS. Whether you said the word cancel or deal out of the gate shouldn't matter. I was being honest. ST is too expensive. IF they offered me the same deal (as above) I would have accepted.

    The only friend DTV has in my house is my wife. Otherwise I'd pull the plug. OTA is in standby. Thank God for Sirius.:mad::mad:
     
  14. Mrmiami

    Mrmiami Legend

    201
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    Oct 3, 2006
    Hi DrummerBoy523, is this your first time signing up for Sunday ticket? Did you go through a regular CSR or customer retention dept?
     
  15. pappy97

    pappy97 Icon

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    Nov 14, 2009
    Actually, I'd say that's the risk you take for calling and assuming that simplying cancelling NFLST will prompt a deal. I would never call and just say to the retention CSR "I want to cancel NFLST." I would call and say it is expensive and that you have friends who have been getting a one-time $250 credit to get NFLST and you are wondering what the nice person you are talking to can do for you. Maybe you get $250, maybe $200, maybe something else, but you have a better chance at it that way than simply calling and saying I want to cancel and hoping the CSR will talk you out of it.

    While it's cool to say "CANCEL SERVICE" to the automated system twice to get a retention CSR, don't use the word "cancel" during the actual call with the CSR.
     
  16. joshjr

    joshjr Hall Of Fame

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    Do not give up there. Call back again and let them know you have had it for 5 years and that you can not pay $385 this year for ST and To Go Pack. Make sure you tell them the offers you are seeing others get so they know they cant low ball you because you know what they are able to offer. Let us know what happens. Please dont just give up.
     
  17. Mrmiami

    Mrmiami Legend

    201
    0
    Oct 3, 2006
    Myself included, but she wouldn't budge at all and I don't understand the difference between the offers being granted and others "getting crumbs". Since 94 I been with them and a ST sub as well, that's almost 18 years and not a single missed or late payment ever, WHDVR service with 3 DVR's and Premium Prog too.
     
  18. DrummerBoy523

    DrummerBoy523 Godfather

    502
    0
    Jan 9, 2007
    Franklin, TN
    Went through retention. It is my first time for NFLST, but there was absolutely no mention of this on the phone call. I just asked about getting it for free like their commercials say and she put me on hold. Came back with the offer and I talked her into the $200 credit up from the original $100 credit. I didn't ask about "To-Go" but I did ask about the Red Zone and she says it is included. I'm not sure about that as it doesn't show up on my bill.
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    ST is a luxury and not a must have. If you can't afford it, then you have a few options...plan your finances better in time for the season, ask for discounts, pay regular price or don't subscribe.
     
  20. VaJim

    VaJim Godfather

    672
    2
    Jul 26, 2006
    Virginia...
    ...actually you cancel online. By calling, the CSR should (?) know that you're looking for an offer. The real part I don't understand is that they offered me NFL to-go (there's the deal).....but not the huge discounts others received. Why? Because I said cancel? I said Cancel and they obliged. That's great customer service.:lol:
     

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