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Super Crop Bug

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by PoitNarf, May 18, 2007.

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  1. mtnagel

    mtnagel Hall Of Fame

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    Okay, I just saw it on the latest Eureka that was recorded under 17e.

    :(
     
  2. PoitNarf

    PoitNarf New Member

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    I think this bug holds the record for being the longest existing known issue with the HR20 that is yet to be fixed. And if not, it is absolutely in the top 3...

    Records are meant to be broken D*... Stop letting the super crop bug continue it's reign of terror on us lowly users! :nono2:
     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I'm in total agreement with Mr. Narf --- Please, I know there are people from DIRECTV who read these threads, please let me know what I can do to help extinguish this bug.
     
  4. d max82

    d max82 Godfather

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    Watching mythbusters last night and saw it under 17e. I noticed that repeatedly pressing "play" button would set the crop up right. Sometimes I had to press play 3 or 4 times quickly, and other times I'd hit it 15 to 20 times.

    When I did get the crop setup right, pressing any button would put it back to "Super crop"
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Mythbusters, Battlestar Galactica... these are the ones I've seen the bug on most of all.
     
  6. PoitNarf

    PoitNarf New Member

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    And both Stargates...
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Yeah, it's more common on SD letterboxed programming than on SD full-frame programming. It's not just because we use it for letterbox, there have been times I didn't get the bug with full frame and did with letterbox.
     
  8. SBHD

    SBHD Mentor

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    I had the feeling it tended towards the full-frame. But, shouldn't matter what whether it's full-frame SD or letterbox SD. The crop feature simply zooms in enough to remove the pillars and maintain 16:9 aspect ratio. It shouldn't be looking at letterbox "bars".

    Several times now, I haven't been able to "fiddle" the proper crop out of the DTV box and resorted to my TV's zoom. Waste of time and frustrating, to say the least.
     
  9. CPanther95

    CPanther95 Legend

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    Just started having this problem with the newest release. With the influx of letterboxed original series' on the cablenets, this is a major problem.
     
  10. Jeremy W

    Jeremy W Hall Of Fame

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    Hopefully it won't be for long, with more and more channels announcing their move to HD.
     
  11. mtnagel

    mtnagel Hall Of Fame

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    I would hope that it would be fixed by then, but since it's been around for so long, I won't hold my breath.

    Just out of curiosity, I wanted to see when I first reported it and I found my thread from Dec 1st. So that's almost 8 months!!!

    And just by searching for "crop", it appears that the first reported instance was on in this thread for Sept 30. So that's almost 10 months!!!
     
  12. CPanther95

    CPanther95 Legend

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    Once SciFi, FX and USA go HD, the severity of the problem will diminish in my house. Only remaining letterboxed original I can think of (that we watch)would be Mad Men on AMC.
     
  13. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I am back to where I'm able to see the super crop bug close to 100% of the time. I know that I've said this before, but if there's anything I can do, please please contact me via PM.

    I think that this is one of the last real big bugs of there for HR20.
     
  14. MrKlaatu

    MrKlaatu Godfather

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    And for some reason Flight of the Conchords is in SD windowbox on HBO-HD.
     
  15. 69hokie

    69hokie Icon

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    I am now seeing the crop bug for the first time on the most recent national release. HR20-700, HDMI. Noticed when I selected guide with Harmony 880 the preview picture in upper right corner was not cropped. When I exited guide, the main picture came back uncropped. I normally have HR20 set in crop mode. It seemed that everytime I went to guide, it changed cropping until it finally stayed in letterbox until I changed channels. This does need to be fixed.
     
  16. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    69hokie, that's a different instance of the bug than I've been having. My problem is when I push the FORMAT button, the image gets way too tall. Check out PoitNarf's youtube video.
     
  17. 69hokie

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    I had seen the video and saw that what I experienced seemed different, but thought I would throw it out anyway as further information about apparent cropping bug/bugs. Maybe it is a different bug, or shows up differently dependent on setup or format selection. The thing I saw as really different was the trigger seemed to be with selection of guide command. Mine did not stretch as others have indicated, but seemed to switch between crop and letterbox or pillar.
     
  18. PoitNarf

    PoitNarf New Member

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    Yes, I wouldn't be surprised if this bug has existed in every single HR20 build. I really hope D* is trying to fix this...
     
  19. 69hokie

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    Now mine has progressed to me seeing the vertical stretch typical of this thread. Not consistant though. I wonder if it is tuner specific, because I am not seeing it on my other HR20-700 at all.
     
  20. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I wonder if they are having trouble duplicating the issue in El Segundo.
     
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