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Superfan is Now Free, I Want my Money Back !!

Discussion in 'DIRECTV Programming' started by dreadlk, Oct 6, 2009.

  1. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Or they're able to offer if for free with the money they're saving by dropping Versus. ;)

    Oops, sorry, wrong thread. :p
     
  2. dreadlk

    dreadlk Hall Of Fame

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    At the time I paid for it I thought it was a complete RIPOFF. I had already paid my $260+ for NFLST and the first week and in that week the Game was in HD so I thought great they now have everything covered, SD and HD for the same price just like it is for almost every other HD channel on ALL providers.

    It was not until the Second week with friends over that I realized that Directv had screwed me like they did last year and there was no HD Games, so I called complained but in the end told them to go ahead and bill me for it so I can get my friends off my back.

    So no I never thought it was worth it from day one, I only pulled the trigger because I was already in for $260 and had not gotten what I wanted which required another $100.

    And to answer your question oh brown lipped one let me say that if I ran Directv I would charge half as much for NFLST so that instead of having a small percentage of their customers ordering it they could triple that number and make more money.
    They are already paying for the rights to broadcast it, they are tying up lots of Transponder BW and they evidently are making enough money that they can afford to take 30% off the price and still make a profit.

    Let me also add that once again your argument is 100% pointless, if Directv had used a good business plan for NFLST they would not be giving away 5 months of free subscription to entice people nor would they be giving away the HD for free after they already charged so many customers for it and our now going to have to refund them there money and deal with the bad PR that is all over the web.

    In fact Directv has run NFLST poorly from the start; they continue to do wild discounts to compensate for over pricing and this just makes the wise customer who is more interested in the latter games just wait it out to see what kind of discount they will get. Hence every year they now have a panic at D* when they are not getting the Subs they need to cover that huge NFL bill.

    You see the difference between me and you is that I am telling people to call in and get back their money, I am interested that the forum members get the refunds they are deserve, you on the other hand seem to serve another master.

    Many have called, all have been refunded, people can listen to you and get nothing or they can take my advice and get money back in their pocket.
     
  3. dreadlk

    dreadlk Hall Of Fame

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    Good news, and all those other people should keep moving up the CSR line till they get their money back.
     
  4. spartanstew

    spartanstew Dry as a bone

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    And therein lies your main issue. This whole thread is just a smokescreen for the fact that you think NFLST is overpriced, and you regret paying for it.

    But that wasn't the question and once again you've eluded to your real issue.
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    dreadlk, I still can't for the life of me figure out how naive you have been to this SF issue. There were hundreds of posts & multiple topics regarding free SF & discounts. You're not some new member here that misses topics.

    It's completely silly that someone who frequents DBStalk ordered ST and just assumed HD and SF were included.
     
  6. bobcamp1

    bobcamp1 Icon

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    True. But then again the ads for NFLST don't have "SD only; HD available for additional charge" in small print. Even though HD subscribers already pay $10/month for HD access to other channels (FYI, they need THAT AND SUPERFAN to get games in HD).

    http://www.dish-television.com/2008/07/09/overpriced-directv-sunday-ticket/
    http://www.nytimes.com/2009/09/24/sports/football/24sandomir.html

    Back in the days when I got NFLST, I'd wait until week 4. The price would drop, especially for new customers. I could usually get that rate if I agreed to renew a 1-year agreement. Or just call retention as usual -- I'm sure they'll drop the price for you.

    I stopped paying for NFLST a while ago -- it's simply too much. I just watch NFL replay on the NFL Network instead.
     
  7. alevine1986

    alevine1986 Godfather

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    After reading these two articles and the comments, it seems that the phone lines were jammed not because Directv didn't authorize people who should, but people didn't understand that they need Superfan for HD games on the Sunday Ticket. People really shouldn't complain until they have all the facts.
     
  8. dreadlk

    dreadlk Hall Of Fame

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    Why is it completely silly? When I order HBO Cinemax and all the rest of channels I get both SD and HD channels for one price. As I have said before, I don’t follow Sports all that much so maybe there have been posts here that outline that no HD comes with NFLST but I did not read them.

    Regardless, the fact is that it's evidently not working out all that well for Directv hence why they are now including it in the ST package! Something that they should have done from day one
     
  9. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Then, it's your fault for not doing 10 minutes of research before you dropped $250+ on a package. The true fact is, you impulsed bought and felt bad after & want to blame others for your mistake.

    How's it not working out well? I'm pretty sure they know what they're doing financially.
     
  10. dreadlk

    dreadlk Hall Of Fame

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    It's all been Deceptive from Day one. Directv knew that if they ever put up an advert that said NFLST-HD package $365 that no one would ever sign up so they split it up into seperate bits to lure people in.
     
  11. dreadlk

    dreadlk Hall Of Fame

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    You remind me of one of those Lawyers that love to tell people that they got screwed because they did'nt reading the fine Print! Did it ever occur to you that the reason it's put in fine print is to screw people over. Now what does that say about the company involved? Let me guess, in your world they are smart:p
     
  12. scoop8

    scoop8 Godfather

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    I don't see how anyone can argue that the whole satt/cable provider business can be somewhat obscure and complicated for most "average Joe's" that come home after work and turn on their sets and watch TV. There are a lot of things that I learned from this forum and the other one that have prepared me in dealing with CSR's.

    I remember when I upgraded to (DTV) HD svc in Aug '08. The installer was finishing up and giving me the paper to sign. He didn't mention any 2-yr commitment but I had known ahead of time about that from this forum. I remember calling a CSR right after the installation and was talking about the service. I intentionally didn't mention the 2-yr commitment to see if the CSR volunteered that info. She didn't and when I mentioned it, there was a "pause" on the line and she said "yes" after a small moment of silence. I thought that was funny at the time but I understand some here that post and have an issue with the "fine print" side of satt providers.

    Being a ST subs since '99, I was aware of the blackout rules but I can well understand that there are a lot of customers out there that sign up and are unaware of the many pro blackout rules. I just think that this info isn't clearly made available in those national ads in newspapers or on TV for "average Joe's" out there.

    imo, this issue (non-information) goes back to when I bought my C-Band dish. I remember asking about NHL feeds in particular before I bought the system. I was unaware of the "territorial restriction" blackouts back before the NHL lifted the blackouts. The guy at the store said "Yes. You'll get all of the games." I was excited about being able to watch MSG and the other Sportschannel feeds in Dallas and not be blacked out. Wrong. "Live and learn".

    There's no substitute for being on these forums. Great info here.
     
  13. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I guess I'm dumb for doing 10 minutes of reading or asking the CSR a question before handing over $300. You can't accept fault can you?

    And what fine print?
    [​IMG]
     
  14. Justin23

    Justin23 Hall Of Fame

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    See the asterisk...scroll down to "additional details"...

    "*To access DIRECTV HD programming, HD Access fee ($10.00/mo.), a DIRECTV Slimline Dish, along with a DIRECTV HD Receiver (H20, H21, H23, HR20, HR21, HR22, HR23), HD television equipment and a qualifying programming package are required.

    **Some interactive services may require a phone line connection and/or an additional service fee. For full Mix Channel and interactive functionality, a D10 (or later) model interactive DIRECTV Receiver is required.

    †Only one game can be viewed at a time. Blackout rules and conditions apply and are based on customer's service address. The following is recommended for use with this application: a computer running Microsoft Windows 2000, XP or Vista operating system with an Intel Pentium 2GHz or faster processor or an Apple Macintosh with an Intel Core Duo 1.33GHz or faster processor with Mac OSX v10.4.9 or later. This service is also available for Linux operating systems. Computer hardware, software, and Internet connection not included.

    ††Short Cuts are available from midnight Sunday ET through midnight Tuesday ET.

    †††Visit directv.com/NFLMobile for a list compatible phones. Only available on certain devices from certain providers.

    NFL SUNDAY TICKET subscription required to sign up for SuperFan.

    Sports subscriptions cannot be canceled, transferred, refunded, or credited (in part or in whole) after the season starts. To receive sports programming, a DIRECTV® subscription is required and all DIRECTV Receivers must be continuously connected to the same land-based phone line.

    Sports subscriptions automatically continue each year at a special renewal rate, provided DIRECTV carries these services, unless subscriber calls to cancel prior to the start of the season. "


    It's there...
     
  15. RACJ2

    RACJ2 Hall Of Fame

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    The fine print is there, but I think sigma1914 may have been pointing out that you don't even need fine print. The tab at the top clearly states "SuperFan Upgrade" and the first sentence says "Supercharge NFL ST with SuperFan...". So they have already alluded to the fact its an add-on, which typically means added cost. Now to be honest, I do feel they should include HD with the NFL ST package price of $299.
     
  16. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    RACJ2, you always understand me :lol:, and I agree on your point about how they should include HD with the NFL ST package price of $299. Too bad you're Sabres fan. ;)
     
  17. dcowboy7

    dcowboy7 Hall Of Fame

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    I think they do have a mistake though....its says:

    "Short Cuts are available from midnight Sunday ET through midnight Tuesday ET."

    But they dont show them while the Monday Nite game is on.
     
  18. RACJ2

    RACJ2 Hall Of Fame

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    I know you were probably referring to last nights Red Wings/Sabres game. Since this thread is about football, you could have easily said "Too bad you're a Bills fan", because they were pathetic on Sunday.

    Based on your change of avatar, it must be the big Texas vs OU weekend coming up. Hadn't really paid attention to the local sports lately.
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    The Bills have fans, still? ;)

    Yup, Texas-OU Saturday at 11am our time. UT is the only "local" (in state) pro/college team I support in any sport. I love this weekend's game, unless UT loses. :lol:
     
  20. RACJ2

    RACJ2 Hall Of Fame

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    Yes, the Bills still have die hard fans and that's the problem. The owner, (who by the way grew up in Detroit), knows that if they do anything to give fans hope, they will come. For example signing T.O. this season. They should act more like fans of some unmentioned team and stop supporting them when they are losing. Then they might actually hire a coach and players that know how to win.
     

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