Slow adopter here - but I've finally upgraded my main TV to HD, and on the weekend, had DirecTV out to swap my Phase-III dish with the new slimline for HD reception. Although I don't subscribe to any package that requires 110/119, I didn't want to lose that capability (Euro soccer, holiday music, maybe the intl channels some day??). The phone CSR assured me a number of times that as I had a Phase-III dish, I'd get a 5-LNB install. Also, as I continued with legacy receiver in other rooms and was happy with the wiring set-up, I would get a non-SWIM LNB. Of course, I've read here that, almost as a rule, the installer shows up having been told something different; so I took the liberty of ordering my own non-SWM 5-sat LNB from SolidSignal ahead of the install. If the installer has the right thing, I'd send my one back. Sure enough, the installer comes in. He'd been told to do a 3LNB SWM install. He was not happy when he saw my Phase III dish, and was preparing to rip out all the wiring and replace all my receivers. When I pulled out the LNB I ordered, his eyes lit up. We were both very happy. At the end, he let me write on the work order documentation that I had supplied the LNB. The install service had cost me $130 to DirecTV for the install and the "new" HR23-DVR. The LNB was $50 to Solid Signal. The installer said I should call them and ask for some refund on the install price as I supplied some of the equipment. It should technically be more than $50, as SWM LNB's are more expensive, and I saved the installer at least an hour or two of extra work, and possibly some receivers. What likelihood do I have of this? Is it not worth taking the time to make the phone call? Is there a better department to call - I'm sure these days that getting a general CSR on the main 1800 number and telling him/her I supplied the LNB would make his/her mind explode (if s/he knew what I was talking about)!!