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Switched programming a month ago to the wrong package

Discussion in 'General DISH™ Discussion' started by oldschoolecw, Jul 31, 2011.

  1. coldsteel

    coldsteel Hall Of Fame

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    AMC is in the 200 but not in DA Silver.
     
  2. oldschoolecw

    oldschoolecw HarpoonIPA

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    Yeah I noticed that after I posted, thanks:)
     
  3. oldschoolecw

    oldschoolecw HarpoonIPA

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    Your right because 10 minutes after I made my change online, I called Dish and told them I picked the wrong package and wanted to change it, he said no problem but there would be a service charge because of the 1 free change every 30 days policy and I said I would rather wait 30 days then. So I am:D
     
  4. lparsons21

    lparsons21 Hall Of Fame

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    I've changed sub levels many times in the last 17 months. When I downgrade I always ensure it has been a month, when I upgrade I never worry about that and I've never been charged to add more.

    Of course, I don't use the CSRs to do it either since it is easier to do online.

    When it comes to programming, the only time I talk to a CSR is in a chat trying to get some freebie! :)
     
  5. oldschoolecw

    oldschoolecw HarpoonIPA

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    He told me, even if I made the change again online I would still be billed a service fee
     
  6. lparsons21

    lparsons21 Hall Of Fame

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    I don't doubt it, and with a CSR you might even have been charged. That's why I never use them for programming changes outside of getting some freebie.
     
  7. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Technically it is any change within 30 days (60 days for new customers) ... but getting it waived for increases in programming shouldn't be hard. DISH wants the additional monthly fees a programming increase brings more than the $5 fee for changing programming.
     
  8. oldschoolecw

    oldschoolecw HarpoonIPA

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    When I had DirecTV over the past 12 years I could never get the program change online to work, with Dish it worked right off the bat, I love this feature from Dish:)
     
  9. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Glad you are enjoying the Self Serve online features with DISH Network. Just to clarify about the DISH America Packages. It is an all HD package and therefore the Multi-Sports package cannot be added to any of these packages as several channels in that package are SD only. Any programming change within 30 days will incur a $5.00 programming change fee. If you have any additional questions, please just let me know!
     
  10. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    That must be a change in policy. When did that happen?

    I'm pretty sure several years ago I remember reading that the upgrade/change fee was waived as long as your change was from a lower package to a higher package.

    It seems really screwy to charge someone $5 extra to upgrade to a more expensive package. That almost urges customers to reconsider an upgrade.
     
  11. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    I believe it was a February 2011 change. You are correct that up till that point the charge was only accessed when downgrading programming. The fee is intended to discourage frequent service changes. Also, the fee for Adult programming changes within 30 days is $20.00.
     
  12. VDP07

    VDP07 Godfather

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    Feb 22, 2006
    Apologies for posting incorrect info. I stand corrected.
     
  13. TulsaOK

    TulsaOK New Member

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    That's absolutely nuts. I wonder what moron thought that up.
     
  14. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    How many people change their programming more than once within 30 days?

    This is actually a POSITIVE change. DISH used to penalize people who reduced their programming by charging them a $5 fee. Now the fee only applies for changes within 30 days. Only people who are changing their packages more often than 30 days get hit by this fee.
     
  15. TulsaOK

    TulsaOK New Member

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    OK, someone wants to increase their Dish bill by stepping up to the next highest tier. Let's penalize them for giving us more of their money.
    I guess you agree with the, I'll say person so as not to hurt anyone's feelings, person that thought this would be a good idea.
     
  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    You have already called that person a moron ... are you stepping back from that piece of namecalling?

    It isn't about penalizing people for going up a tier ... it is penalizing people for changing their plan within 30 days. Wait 30 days and there is no penalty. Up or down. Prior to this past February there was a fee to go down regardless of if one had the old plan for 10 days or 10 years.

    It seems odd to get bent out of shape over a policy change that helps more customers than it hurts.
     
  17. mike1977

    mike1977 Legend

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    I have the lowest Dish America HD package, and won't care about AMC...until season 2 of The Walking Dead starts.

    Can we get lucky and have another long free preview of AMC in October while the second season is airing? Got to see all episodes except the last one (I had to get the finale off of itunes cause I couldn't wait lol)
     
  18. Inkosaurus

    Inkosaurus Icon

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    It almost seemed like they timed that freebie last year on purpose lol, i still contest that it was done intentionally. E* star somehow knew Walking Dead was going to be a hit, i just know it.

    On the bright side, its only like 75 days now until season two starts!:grin:
     
  19. oldschoolecw

    oldschoolecw HarpoonIPA

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    Thanks Mary, so if I order DISH "America Silver" which features over 75 channels of the best entertainment including all of DISH America as well as Bravo HD, NFL Network HD and your local channels. Does this also include my 2 local sports stations NESN and Comcast sports New England? and can I order the Multi-Sport Package with the Silver?

    or
    Maybe I should just get the America's Top 200 and add the Multi-Sport Package:)
     
  20. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    I'm not bent about it... though some might... but it doesn't make sense.

    I get the positive change for downgrading... instead of always being hit for $5 on a downgrade, you only get hit within 30 days of the last change. That is an improvement for the consumer.

    BUT... adding a $5 charge to upgrade at any time? That makes no sense... because it discourages customers to spend more money.

    Imagine... you call up Dish today (8/1, beginning a month) and decide to go from AT120 to AT250. Done... but then next week you decide you want to add some premiums... BUT you know you'll have to pay $5... so you decide to wait until the end of the month.

    So... Dish could have been getting another $10-40 depending on how many premiums you wanted to add... but because of the $5 fee, you wait. Now, Dish probably lost money on that deal if you were at least going to add 2 premiums.

    Personally... Dish only has a few packages you could upgrade to.. since each upgrade moves you closer to the top and leaves less available upgrades... so... how many times could a customer actually upgrade anyway?

    The downgrade fee makes sense... it is meant to discourage people who used to add a channel for a day... like HBO for a day for a boxing (in the old days) event and only pay $1 or something for that day... they want people to take a package for 30 days... I get that.

    But discouraging upgrades just seems like a poorly thought out consequence of this change in policy.
     

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