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Discussion in 'DIRECTV General Discussion' started by RVD26, Sep 24, 2010.
The problem is that the Lease Equipment Addendum says the following:
The issue is how that word of relocate is interpreted. Apparently, some CSR's look at it to mean that the receiver cannot be moved at all. Some look at it that it means you cannot move it from one location to another location outside the subscriber's house. Unfortunately, there is no way to know what the correct interpretation should be as it has never been detailed in writing in a TOS document.
Don't get me wrong. I'm under the belief that the text is referring to moving it from one address to another and not locations within the residence. If that wasn't the case, why would they let you update the location of the receiver on your account via the website? I also agree that swapping receivers is a great trouble-shooting tool. However, as long as the text is not clarified, there will be issues with CSR's if you tell them that you have moved your receiver to another room.
No it won't... I've moved mine several times and have never been denied replacement via the protection plan after mentioning they've been moved.
That's why I said opening a leased box.
I have to disagree based on my own experience.
Specifically (bolding mine):
And I have to disagree with all of you on the relocate part. Relocate must mean to a different house without having them know. They do tell you when you use movers connection to uninstall it yourself, take the equipment with you, and then have them come out to install it at the new house! How on earth can they deny replacement if the unit was shipped to you to install yourself in the first place. That is no different than moving it from one room to another. Not to mention, how on earth do you think they would ever actually know? I never tell someone anything more than they need to know to do what is necessary.
I would have to hear your entire story. I have moved equipment many times, and had a couple replacements, and it has never ever been an issue. Nor has it been a problem for any of my friends or family. I am just curios what your situation was that cause them to give you grief. And thats what I would consider it too, grief. There is ZERO reason for them to deny based on moving it from one room to another.
Some people on here have had Directv tell them to move it to another location for troubleshooting purposes.
Well, here's my history with DirecTV minus programming changes.
July 1998 - Became subscriber of DirecTV - Self install of single LNB dish and RCA IRD from RadioShack. Livingroom
Jan 1999 - Self upgrade to dual LNB and second RCA IRD also from RS. Bedroom
Jan 2003 - Moved to current home and self installed above equipment.
Nov 2004 - Professional upgrade first RCA IRD to DirecTivo(owned). Livingroom. Tech took first RCA IRD. Start of Protection Plan.
Nov 2007 - Professional install of HR21/Slimline 5 dish with relocate of DirecTivo to master bedroom. Self relocate second RCA IRD to kids bedroom.
Dec 2007 - Self relocated RCA IRD and DirecTivo. Switched locations. DirecTivo in kids room and RCA IRD in master bedroom.
Oct 2009 - DirecTivo died. Denied replacement of SD-DVR. Self upgraded to HR22 from Best Buy. Ended Protection Plan.
Jan 2010 - Self upgraded second RCA IRD to H21. Deactivated RCA IRD.
March 2010 - Self upgraded to SWM8.
Protection Plan Department denied replacement of DirecTivo based on question asked during troubleshooting. They asked if it had been moved. Since I self relocated it I answered yes. I explained the move was nearly 2 years prior but they said that move could have damaged the hard drive and any moving of equipment voids the Protection Plan on that equipment. Higher up in the PP dept. yielded the same outcome. Was offered a SD-DVR for $99 but would be leased and extend commitment. Since if I wanted the DirecTivo replaced I was going to pay for it and extend commitment, I opted for a HR22 from Best Buy for $199.
I just use the web site to change the receiver's location when I make a move.
You can change the location on DirecTVs website. However, it's not a big deal. The location really doesn't mean anything to the CSR.
When I called about my account and MRV, the CSR wanted to know the RIDs and not the rooms.
Personally, I believe you can relocate your own receiver. Otherwise, you'd need to have DirecTV roll a truck if you want to move your entertainment center to a different wall in your living room. That doesn’t make any sense.
Heck, if anyone wants to literally interpret the customer agreement, you couldn't do a self-install because it requires you to do exactly what you would do if you move your receiver from the living room to your bedroom (ok, before someone points it out, yes there is the added step to unplug an already installed receiver ).
AAMOF, I did a self-install of an HDRV2 that I bought at a local store. I called and told the CSR that I wanted to move a receiver to a bedroom as part of activating the new DVR and he said go ahead. Now you can’t always take a CSR’s word as law but, IMHO, self-installs clearly shows that DirecTV trusts that a subscriber can hook up a receiver.
My 2¢ FWIW.
I agree with that reading of the TOS. However, it appears that CSR's do not interpret it that way all the time. Until DirecTV clarifies the text in the TOS, this "misinterpretation" will continue.
As for denial of service when an owned receiver is moved, I cannot find any text in the Protection Plan TOS that mention that moving a receiver will void service. The closest I could find was text under the "What is Not Covered" section where it states:
The best I can see is that they interpret the fact that when you move a receiver from one room to another it is an installation of that receiver and if the receiver fails they see it that the installation was unsuccessful.
IMHO, the very fact that self-installs are allowed, they expect the sub to disconnect box up and transport receivers for Movers Connection, and they have the Sat-Go which requires the sub to install and tear down a complete setup including a dish, denotes an explicit expectation/permission that a subscriber may connect and disconnect DirecTV equipment for the personal use of that subscriber.
I refuse to call for an installer to reconnect my receiver if I move my entertainment center to the other side of the room.
Once again. No disagreement from me. Except that they do specifically exclude Sat-Go from the PP.
If moving an IRD to a different room violates the TOS...then why are you able to update its location via the D* website?
Sounds like you lost at PP CSR roulette. Bummer.
If removing a receiver also violates TOS, how is it possible to return a receiver to D*? I just love vague, ambiguous legalese.
It's pretty funny that some of you think swapping the living room and bedroom DIRECTV box violates the TOS.
What kind of swapping in the living room and the bedroom are you talking about? :lol:
You can rationalize, justify and reason until you're blue in the face, but the language of the DIRECTV Equipment Lease Addendum doesn't leave much room for interpretation.
As for the paradox of moving a receiver as part of the DIRECTV MOVERS CONNECTION, there is a very specific and limited implied grant of removal along with the understanding that DIRECTV will "hook up your receivers" (relocate) at the other end.
Movers connection isn’t the only contradiction. Self-installs are another. As I stated earlier, a literal interpretation would negate any movement of the receiver including self-installs.
However, DirecTV specifically allows self-installs. link
Originally from DirecTV’s website.
If you decide to self-install and have questions, please give us a call at 1-800-DIRECTV.
Another page from DirecTV’s site on doing self-installs including the dish. link
Here is an example from DirecTV’s website on how to connect receivers to the internet. link
Look, a couple more…
There is no rationalization or justification needed. You cannot talk about the Lease Addendum and completely discount the other information provided by DirecTV. This includes instruction for everything from installing a dish, to connecting to the internet. If you use a little common sense and logic it is clear that DirecTV allows the subscriber to hookup and disconnect their own equipment, including providing instruction to do so on their site. But, by your interpretation I would need to call DirecTV to reconnect my receiver if I move my entertainment center to the other side of room. Seriously?
The problem comes if the subscriber breaks something. Then it’s gonna cost him and is the risk he takes.
That leaves the contradiction of the term “relocate”. Taking a logical look at all the information provided by DirecTV, it makes sense they don’t want anyone moving a receiver outside of the subscribers house. You can’t hook it up down at the bar you own. You can’t hook it up in your daughter’s house two miles away so she only has to pay $5/mo for TV.
Further, applying common sense to the info provided by DirecTV on their website, the subscriber is clearly allowed to disconnect a receiver (as in Movers Connection), and self-install a receiver in their own bedroom. DirecTV will even tell you how to do it.
A little common sense and logic shows us that the OP can move his receiver from one room to the other and not violate the Lease Addnedum.