I have a SWM-16 and MRV. We had a lightning storm yesterday, and the SWM-16 no longer seems to bridge DECA between the two ports. Prior to the storm, everything worked. The DVR's on SWM port A, can see each other, and the DVR's on port B see each other, but there is no connectivity between port A and B. Is this a common SWM-16 failure? I have the protection plan, but the last time I scheduled a tech visit, they didn't bother showing up, and I had to skip work a second day. Is there anyway of resetting the SWM-16 to try to bring back functionality? Is there any chance I can get DirecTV to just ship me a replacement SWM-16, or is my only choice to schedule a repair under the protection plan? As it turns out, one of the SWM-16 ports has the CCK, and other has an HR-34. I plugged an ethernet cable into the HR-34, and now the two halves are bridged through my wired Ethernet. Everything now works, but this is an unsupported configuration. I'd like to get things back to DirecTV spec (After all, I do have the protection plan, I may as well use it). Any advice on my best course of action?