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SWM Errors

Discussion in 'DIRECTV Connected Home' started by scott0702, Jan 13, 2012.

  1. scott0702

    scott0702 DIRECTV A-Team

    245
    1
    Nov 25, 2006
    Los Angeles, CA
    I had the whole home setup installed in October by D* and has been working great since last night. I have been getting 771 and 771B errors on the screen and I decided to run a system test on a few of my receivers (HR23-700 and HR24-100) and it comes up with the error 49 I posted below. I have a SWM 16 module and 7 HDDVR's which would be 14 tuners. The SWM 16 module should be enough to support 14 tuners. All receivers are getting the 771 or 771B errors at random times and other times working fine. I called D* to report the problem and I was referred to Case Management. A technician will be out Sunday to troubleshoot.

    Anyone had similar cases?



    49 Primary Tuner Connection Problem – No SWM channels are available. The receiver is unable to register tuners for Live TV or Recordings because there are too many receivers connected to the coax network. Please call Customer Service at 1-800-531-5000 and report the diagnostic code displayed above. Diagnostic Code: 49" H / HR 24s and higher only
     
  2. Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    771B means you have more than 8-tuners on a leg of the SWiM-16. Each leg can only support 8-tuners
     
  3. scott0702

    scott0702 DIRECTV A-Team

    245
    1
    Nov 25, 2006
    Los Angeles, CA
    Maybe that is the problem then. I recently about 3 weeks ago swapped out an HD receiver for another HDDVR and maybe that went over capacity on one leg of the SWiM-16. I'll have the technician check that on Sunday. Interesting though the problem just started last night.
     
  4. RobertE

    RobertE DIRECTV A-Team

    8,024
    0
    Jun 9, 2006
    Since this was a problem caused by you, technically you should be charged for the service call. So just be prepared for that on your bill. It will all depend on the resolution code that the tech uses to close the work order out.
     
  5. Drucifer

    Drucifer New Member

    9,371
    239
    Feb 12, 2009
    NY Hudson...
    Get the tech to tag the coax at the SWiM-16. This way, if you do another swap, you can also move the connection there as well.

    Q: With WHDVR, why did you have to swap a H for a HR in the first place. The only benefit of a H is the ability to direct a recording to any DVR on the WHDVR network.
     
  6. scott0702

    scott0702 DIRECTV A-Team

    245
    1
    Nov 25, 2006
    Los Angeles, CA
    To clarify, the change to a HDDVR was performed by a D* technician so this will not be an issue. I don't remember the technician making any adjustments at the SWiM.

    Thanks for the suggestion.

    You are right that was a nice feature, however D* offered the upgraded so I went with it for the additional storage. Hopefully that will be an enhancement in the future for the HR.
     

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