Ok I may have finally been pushed over the edge. FIOS...DISH...Someone save me. It's clear that D couldn't care less. I've got 5 hd dvrs been around since 03, all the movies, big bill and NO contract with D. I should be someone to please. When my perfectly working MRV, Ethernet driven, beta, went belly up, I called to pay my money and have it turned back on. "NO DICE" I need the DECA to do that, even though it just worked yesterday!. So I get a free install for today between 8am and noon. NO SHOW!! Not until I call 3 times and at 4:15 I get a tech that has NEVER done this before. After an hour and a half of futzing and calling and holding, it turns out I don't have SWM...NO SH#T. I've never had SWM and it's right there on my record! OK OK Mr. I couldn't give a sh#t less about your time says. We'll set you up for another F**KING Monday morning with someone "a little more experienced". I can't wait. I call CR again, 4th time, tell her what happened. "I feel disrespected" I've had issues before this that were not resolved in a businesslike fashion. She is sugary sweet,,,,but would not give up a couple of HR24 upgrades. Two little boxes would have shut me up and made me feel wanted. NO DICE. I hate getting F**KED and paying for it. Does anyone have an opinion on DISH...I already have FIOS internet and could swing that way easy, but their DVRs are not expandable at this time. At this point I really don't need BETTER than Direct TV, I just need someone that WANTS to take my money AND tell me I'm pretty. Thanks for reading the rant.