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Discussion in 'DIRECTV General Discussion' started by TAK3210, Jan 3, 2012.
Does D* charge for a SWM upgrade beyond the $49 installation charge for a new receiver?
To my knowledge, you can't request a "SWM upgrade". When you excess the four outputs of a non SWiM dish, they'll change your system "as needed".
Oh, ok. What will the $49 installation charge cover for two new receivers that have only one RG6 going to them? I figured they would swap out the LNB as part of the installation. Or is there an additional charge for that?
If DirecTV is installing additional receivers, they will install the hardware needed. I really doubt they would still use a WB68, when there are more than four tuners.
OK, that's what I was thinking. The installer is coming out Thursday morning and I don't want to have reschedule for another visit after I go back to work next Monday. I'll worry about the MRV stuff later. Thank you, sir.
6x8's are still in use and are installed when there is not a SWM LNB already there.
If the installer wants to run additional cables to two rooms instead of just putting in a SWM LNB and hooking up to the single cable that's dangling there by the ground block for him to use, I'll have to send him away.
DirecTV is moving away from legacy systems, so while "still in use" is true, "new installs" I'd say are rare.
Correct for a "New Install" work order which is either a new customer, movers, or a customer returning to DIRECTV SWM will be installed if there is not any non SWM compatible equipment on the account when the order is placed.
If it's an upgrade however they will still go out there and install a 6x8 even if there isn't non SWM compatible equipment. They also use 6x8's for standard definition orders with more than 4 tuners. 6x8's will be around for a very long time still and I would think that it would be at least 2 years before we even start to see a "forced" migration to SWM on existing upgrade work orders. There's still a lot of non SWM SD receivers out there that would cost a lot to swap out to SWM compatible. It would almost be the same cost as swapping them to all HD.
With that said now that there are certain things tech's can do with a handheld, not really new but that's besides the point, it's possible that a tech might choose to do something different. However that's on the tech and not the rules. So I wouldn't bet on it happening and if it does be it the exception.
Shades is completely correct here.
If D* wants to turn me into an ex-customer, they can try doing what I don't want them to do to my house. There will not be a 6x8 switch slapped onto my house come Thursday.
The installer only gets paid for a job complete - he's not paid to ride to your house and is not paid for his time while at your house -unless he complete's the job.
If you greet the installer with a smile and polite Questions you may be surprised depending on what the installer has on his truck and what is possible.
What Type of receivers do you have now?
I wouldn't hold the installer to blame for some dumb policy of D*'s. I plan on showing him how I have things already prepared for a fairly simple SWM LNB swap on his part. I don't expect him to cover any additional costs, so if D* won't cover the LNB, I'll have to take it up with D* from there. Their customer service rep promised a SWM LNB, so that's what I will expect them to provide.
A customer service rep, supervisor, manager will not have any ability to force the tech to install a SWM LNB. If it's not on the work order the tech won't do it and no one can force him to until it's on a work order. You can expect all you want but it's not going to happen just because a rep gave you wrong information.
Well, I'll know on Thursday what they really want to do. Hopefully, it will go the way that makes sense.
I had a screwed up work order a couple of months back for my mover's connection. I've had a SWiM on my account for a few years, but the work order was listing a legacy dish, and the installer didn't have a SWiM.
It wasn't hard to explain how wrong the work order was, and show sympathy for the installer too.
He made a call or two and another installer dropped by.
Everything turned out "fine", and I even got a HR20 exchanged for a HR24.
When the installer gets there on Thursday, go through his work order, walk him around your house and show him the locations and ensure he has what you need. If not, he can call some "order modification" number and get his work ordered changed -- if the job needs it (e.g. they won't install a SWM16 if you only have 2 DVRs/4 tuners). All of my installers have been good guys with good intentions (although they haven't all been trained well). Good luck and post back here with the results.
The order modification group wouldn't make an LNB request like that.
Yeah, but you're the VOS, man!
p.s., I hope Shades isn't my installer! Kidding!
I'll let you know what happens. I figure worse comes to worst, I'll let him do his "install" of all the boxes to the one TV that's currently connected to that dish and I'll do it the right way myself, later.
Florida is tempting this time of year but I think you're safe :lol: