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TD: Setting up network connections....

Discussion in 'Service - DIRECTV On Demand CE Versions' started by Earl Bonovich, Sep 5, 2007.

  1. gulfwarvet

    gulfwarvet Tips & Resources Collaboration

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    offer a network welcome package.
    1) 25ft cable (from router to hr20)
    2) 3ft cable (from router to wall outlet)
    3) router (ether Linksys or netgear)
    4) installation DVD
    5) installation CD/setup for Pc
     
  2. dmurphy

    dmurphy Active Member

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    Truth be told, all Macs have Bonjour enabled out-of-the-box and I've never seen it cause an issue. I believe that Windows also uses zeroconf out of the box, and I've never seen an issue there either.

    Not disagreeing - it is more chatty, but I can't imagine that being an issue. It's certainly nothing like AppleTalk! I think the extra chat is negligible. What sort of issues have you seen with mDNS?

    Having said that - maybe we can make it a toggle in the advanced menu - but if it's not on out of the box, then what's the point of ZeroConf?
     
  3. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Target Discussion (See the sticky at the top of the forum)
     
  4. thefoyboy

    thefoyboy Mentor

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    The Frozen...
    Ironically, as a Best Buy Home Theater Installer I have already done this though it was not specifically a charged item. We are partnering with DirecTV more and more which is not making the cable companies to pleased, but go with the best.

    We have been adding new installation charge based items and there was even some testbedding of going back to doing satellite installs but it was deemed to time intensive and not enough return on the dime.
     
  5. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Probably a stupid idea but here goes..............

    Maybe they could do two showcases and put them in the "My playlist" just like they did with the "are you HD ready" or whatever the other one was they did it with.

    One could be a video of setting if up wireless and the other can be setting it up wired.

    By doing it this way it will make sure everyone sees it and realizes they can network it for DoD.

    Also they will be able to pause the videos as they are going through setting it up. Some times seeing something on video is a little easier then reading directions.
     
  6. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    +1 This would be ideal
     
  7. houskamp

    houskamp New Member

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    as long as "restart reciever" isn't in instructions ;)
     
  8. m_jraj

    m_jraj AllStar

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    Better support instructions on the PC/router side. I have internet connectivity on the HR20. Still can't connect via WMP11, Tversity or Twonky - have read every setup thread twice - and still can't see Music/Pics, but can do VOD. I just don't know what to look for/troubleshoot.
     
  9. jba115

    jba115 Godfather

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  10. qlanus

    qlanus Legend

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    I 2nd the idea of built-in wi-fi.
     
  11. NYSmoker

    NYSmoker Icon

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    Great for the HR22 at some point, what about those with HR20s and HR21s?
     
  12. micah67

    micah67 Mentor

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    In terms of ease of use/setup a built in or DirecTV-branded USB wireless (as NYSmoker mentioned) deserves serious consideration. Especially with the idea of being able to configure through the setup.

    As we're all aware, there are far too many options, setups, configurations, etc. in people's homes to offer a turnkey solution. We'd need a flowchart of options for customers:
    Do you have Internet connectivity?
    How fast is it (and how do you test)?
    Do you use (secure/non-secure) wireless to connect?
    Firewall?
    DHCP?
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    You know someone with an HR21?
     
  14. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    How many different versions of routers out there? Not just models, but differnt sub-versions and even firmware versions on those models.

    I am sure they can probably give some "basic" info, but a lot of the specifics you are going to have to derive from your vendor of your router.
     
  15. tfederov

    tfederov Well-Known Member

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    Can I take this down a slight tangent? What is the expectation with DoD and DIRECTV installers? If DoD is going to eventually be standard, wouldn't it be the responsibility of the installer to make sure the network is up and running? At least in homes with networks?
     
  16. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Don't know what role the DirecTV installer is going to take with this.
    I highly doubt they will be responsible for it, at least not for a while to come.

    As Setting up the SAT lines is one thing, and "relatively" consitant from home to home.

    But the networking... every home could be different... and extremely different.

    Personal Routers, ISP supplied Routers, No Routers...
    DSL Modems, Cable Modems, EVDO Modems
    Wiresless/Wired.... phone adapters.

    Out of ports, no DHCP/STATIC networks....
    Direct connect to computers (internal modems)... or USB options, that require ISP intervention to move out to ethernet...

    ect....

    Hence why I think contracting with Linksys for phone support, or Best Buy for custom work.... would be a better gig.

    Aka... Sat installer does their part, but then at a later time (could be the same day)... Geek Squad or someone, can be arranged to come do the networking piece of it.
     
  17. thumperr

    thumperr Godfather

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    I believe the built in wireless feature adds to much complexity to the hardware for long term support, I don't believe this is a good business idea. With wireless technology changing considerably this would lock the system with a piece of hardware that is not upgradeable as needed. I'm going to assume that D* is costing the HR20 over 3 years, but expects a 5 to 7 year life span. In 5 years there should be a newer wireless standard than the wireless N. How does the HR20 support that new standard? D* would also have to update the software and firmware of the wireless receiver on a regular basis secure all the security vulnerabilities that are found over that time. D* would also have to manage the various revisions in the wireless hardware over time. In approximately the last 4 years Linksys has had 8 different hardware versions of the WRT54G. This is due to changing hardware and chipsets, the core functionality has remained the same. I just don’t see this as any added value.

    The built in wireless also doesn't let the consumer choose between, A,B,G, and Draft N. It also limits the functionality of home networks. Some home wireless networks that are all from the same vendor operate with advanced features that don’t work when you introduce a different vendor’s device to the network.

    The HR20 has a good network solution, a 10/100 Ethernet port.
     
  18. tfederov

    tfederov Well-Known Member

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    They would need to be careful if having something like Linksys phone support. I know it's an example but if they pick Linksys, Buffalo, D-Link, etc., using them as support would in a way endorse their product over others. I'm fine with that if that 3rd party also would support the other models out there too.
     
  19. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Exactly...

    But I don't think there is an independent company out there, that could cover every product... that could provide phone support.

    Sure they could probably build it internally, but that will take a lot of time.

    My guess is that a "lot" of the networking aspects, are going to be covered by the same clause you see in a lot of networked devices...
    You are on your own with your home network, refer to your ISP or equipment vendor....
     
  20. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Honestly I don't know cause I just plugged it into my router and it worked. I did nothing special other then run cable and add a switch but in essence I just plugged in and it worked, didn't even have to restart the HR20.

    The problem with selling a router and cable solution is helping people hook it up. Nightmare.
     

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