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Tech says "Check My Attitude"

Discussion in 'DIRECTV Installation/MDU Discussion' started by dkraft, Sep 7, 2010.

  1. Blaze

    Blaze Legend

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    Jun 9, 2010
    Good hope he gets Fired.:)
     
  2. sdirv

    sdirv Icon

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    And now he's got to "lose a day's pay" AGAIN if he wants the install to happen.

    I always used V days myself, didn't "lose a day's pay".....but if the install didn't happen (which did happen to me) Shirley wasted a V day worth a couple hundred bucks sitting at home waiting.....and then had to take ANOTHER V day to get it done.

    D* gave me free premium channels for months......
     
  3. Steve

    Steve Well-Known Member

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    I disagree. My hope would be that particular individual learns to "count to 10" in the future, and calmly explain to the customer that his anger should be directed at D*, who didn't make the parts available.

    If you read back and understand the points made by BattleZone and Manctech , you'll see the installers are often victims of the system, along with the customers.
     
  4. dkraft

    dkraft AllStar

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    Aug 31, 2007
    The only victim here is me. I did not get my Whole Home DVR service installed by Directv. I had to do it myself. I missed a days pay. The installer company will not even call me back after three days and 3 calls to Directv.

    I have had Directv before Ultimate TV came out. If you don't know what Ultimate TV was Google it. :) But that's how long I've had Directv since the mid 90's.

    I only told the Installer "You mean I missed a days pay and you're telling me you don't have the equipment to do the install". Installer: "Check your attitude".

    I guess next time I'll ask him if he needs a reach around so I can get my stuff installed :)
     
  5. RobertE

    RobertE New Member

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    Jun 9, 2006
    Upon further review, I think the tech was right. :nono2:
     
  6. dkraft

    dkraft AllStar

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    Aug 31, 2007
    Smily faces not big enough for you?

    Installer was not a victim, he has his job and the installer company backs him because they have never called me back. He lost nothing.
     
  7. dkraft

    dkraft AllStar

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    Aug 31, 2007
    Update: no call back today. Called Directv and canceled the order. Case closed.
     
  8. damondlt

    damondlt New Member

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    Newfoundland...
    So many people out of work, Lazy Techs can be replaced in a second.
     
  9. Blaze

    Blaze Legend

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    Jun 9, 2010

    Call the Retention Department explain to them you're very disappointed at the service that you received ,and that because of the company you will be going to Dish-network if something isn't done.

    Even have hem drop ship you the dish etc.
     
  10. Manctech

    Manctech Icon

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    I have to say that you had an unfortunate experience. Today I was forced to reschedule a job.

    No D12's, No SWM LNB's, No SWM Power Inserters!

    Called the Number on the work order at 7:30am to let them know I don't have the equipment. Got a rather boisterous man who made it very clear he DID NOT ORDER any Directv. (D* calls the customer repeatedly to confirm the appt).

    So I had no choice but to drive 45 minutes out of my way to let the customer know that I didn't have the equipment.

    Let it be known that not all of us are as abrasive as the tech you dealt with. Some of us actually try to dish out customer service. Even when we make no money making the drive out to your house.
     
  11. matt

    matt New Member

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    Jan 11, 2010
    [​IMG]
     
  12. parmark

    parmark Cool Member

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    Sep 1, 2010
    Am I glad I incurred the trouble to hunt up equip online via Criags list and install myself. Any one doesn't follow thru after I've taken my own time- regardless of these p**s poor excuses I've heard on here, it's the last time I would even think of doing business with someone. There's too many choices. DT is their own worse enemy.
     
  13. pnyberg

    pnyberg Mentor

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    Oct 31, 2007
    Not everyone can take a day off with pay- some of us are contractors, and if I miss a day of work, I might miss out on anywhere from a day to a week's pay. We all have our reasons- and the pay issue is not really the issue here people- it is the OP's frustration level over wasting his time, which is valuable to him, and the fact that the installer behaved like an idiot and a turd to boot.
     
  14. Manctech

    Manctech Icon

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    Jul 5, 2010
    all im going to say about people taking work off to be there is...

    D* installers work 7 days a week. We have 4-8 and 5-9 appointments available.

    If you really can't miss work, schedule a saturday appt or a sunday appt. I promise you won't ruin our day because if you don't someone else will.

    And when I arrive on sunday, you will say.. "I can't believe you work on sunday."

    And i will reply, "I can't believe you would schedule an appt on sunday!

    edit: Not meant to be rude, had a few more beers than expected watching vikings/saints!
     
  15. dkraft

    dkraft AllStar

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    Would it matter if I was retired and lost no money? I would have said, you mean I gave up half my day waiting on you and you can't come? The installer would have said the same thing "check your attitude".

    Maybe it is a good thing he never showed. I am sure he would have screwed up the install and 911 would have been called :) news at 11:00 :)
     
  16. joe diamond

    joe diamond Hall Of Fame

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    That is both the problem AND the solution that has been used. You get new guys over and over making the same obvious mistakes.

    How do you tell the difference between lazy and just worn out?

    Joe
     
  17. cartrivision

    cartrivision Hall Of Fame

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    Jul 25, 2007
    To me, it's reprehensible to suggest that the tech was in any way in the right.

    Notifying the customer that he doesn't have the hardware required to do the job listed on the work order two hours AFTER the start of the appointment window is completely unacceptable, but not surprising given the low level of competence that this tech displayed during his failure to do his job properly.
     
  18. DrummerBoy523

    DrummerBoy523 Godfather

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    and now he'll probably miss another day's pay because the install DIDNT happen.

    I'd be pissed too.
     
  19. Steve

    Steve Well-Known Member

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    A friend of mine was scheduled for a new install this Thursday. Two HR's, two H's and MRV. He got a call today telling him they need to postpone his installation until next week!
     
  20. Manctech

    Manctech Icon

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    Jul 5, 2010
    He meant that the OP needs to "check his attitude". :)

    Although, I will say customers get their payback on techs as well. Today I had a job 8-12am. Got there at 8:45am, Mr. Customer was home. I took a look at where the receiver was going, no way to get a second line cleanly, so me being the nice guy I am, decided to give em a free SWM setup (less work).

    So I proceed to show him his options for where to put the dish, explain to him in each spot where the cables would go etc etc and let him pick the best option.

    Well he decided that half way down his detached garage on the roof would be fine. The neighbors dish was on their garage approx 15 feet away in the exact same spot. His words verbatim "Well, the neighbors have their dish there, might as well put ours here, since we already have to look at theres".

    So I proceed to mount the dish, peak, lock down, start running the cables and Mrs. Customer gets home. She sees how I'm running the cables and asks if I could run them down to the opposite end of the garage and back down because shed rather not look at the cables. (By this point I was about to put my last screw clip in). Sure, no problem, more work for me but w/e.

    So I start running them in the opposite direction. 5 more minutes later she comes back out and asks me to move the dish. She just can't stand looking at it. I tell her it's too late, I have a busy schedule and im not paid hourly.

    She wants to cancel........... So it's either move the dish and start from scratch (1 1/2hours into the install) or cancel and make no money. Ended up relocating the dish all the way to the back of the garage all the way to the peak of the roof.

    And I still didn't charge them to bury the cable. ****ing 2 hours wasted. And had I gotten a pre-work description signed I never would have moved a thing.
     

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