So of course the installation of an additional receiver did not go very well. I have 2 receivers, one standard and one HD (HR20) receiver. All i wanted was to install and additional standard receiver in my home. Well i have the 5 lnb dish on the roof, and i mentioned to the CSR that i would need a special multi-switch to get installed for the additional receiver. of course she said she doesnt need to know that, that everything will be on the work order, and the first thing the installer says when he gets there, is that he doesnt know if he has the right one in the truck. Then this guy unconnected all the wires in my attic, and now nothing is working, my cable internet or the satellite. A supervisor shows up and suggest the problem with the switch is because on the initial install of the dish, they only brought in 2 wires instead of 4, and now the HD receiver cant connect to 2 different satellites. They tried to reconnect everything and of course the installer doesnt know how to reconnect my over the air antenna, because that didnt work anymore - i had to reconnect everything myself. the supervisor called back 1 hour after he was there and suggested he would maybe come by the next morning, however i never even heard from him all day the next day. So what was supposed to be an install of an additional receiver, nothing got done. The supervisor failed to notify DTV about it and they know nothing. Now i have to wait again for some other idiot to come out to the house to try and fix the problem. sometimes it seems easier just to have a cable company run 1 line in and split it to any room in the house. so what switch is supposed to be installed so i can supervise their work?