As some may have seen, my parents are getting D*. We called the referal number tonight and were on hold for quite some time. During that hold time, a recording comes on: (summarized) "Whew! We are working very hard to ensure you have the best possible service! We know your time is very valuable, that is why we have directv.com. If you don't want to wait on hold, hang up and visit us at directv.com where you can sign up and receive special offers, such as 2 free receiver upgrades." That's just wrong. You know exactly what is going on here, this is what it should say: "Whoa! If you continue to stay on hold and actually talk to someone, we are going to have to pay out 10 $10 bill credits to two people. We can't have that! Please, go to the website where you will be able to order without any way to use the referral system and we won't have to pay out." That's deceptive and wrong. It came on twice, and here is the funny part, the guy I finally talked to told me it was a slow night and some people there were just standing around there chatting when I mentioned the interesting conversations I could hear in the background. I would be willing to bet, based on tonight's experience, that the long hold time was intentional to get me frustrated enough to actually listen to the recording and hang up and go online. Now to see if the credits actually show up.