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That's a pretty messed up thing to do, D* referall program. >:(

Discussion in 'DIRECTV General Discussion' started by matt, Jul 21, 2010.

  1. trackmannn

    trackmannn Cool Member

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    Feb 15, 2009
    Ermmm... I'm not too farmilar with the "referal" program either. But I have used the referral program.
     
  2. bixler

    bixler Hall Of Fame

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    Oct 14, 2008
    PA
    Trying to get your credits might be a little 'hairy'......:hurah:
     
  3. scrybigtv

    scrybigtv Godfather

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    Jan 25, 2008
    Say it again? My memory is getting a little fuzzy. :)
     
  4. coldsteel

    coldsteel Hall Of Fame

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    Mar 29, 2007
    Yeah... no. Agents at any call center do not have the choice to be 'available' or not. You're on the clock, you're available/taking calls. Unless you're away from the desk for training. But, you're not sitting at your desk hiding from the queue.
     
  5. Xsabresx

    Xsabresx Icon

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    Oct 8, 2007
    You're confusing the rules with what actually goes on. Next you'll tell me CSR's dont figure out the order the calls come in so they can go unavailable and then available quickly and start the order over. There are so many tricks to avoiding calls it is insane.

    Three different call centers all three major corporations (Citibank being one) same behavior.
     
  6. Blaze

    Blaze Legend

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    Jun 9, 2010
    There's also another Number
    1-866-498-6563
     
  7. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    Another datapoint:

    Folks who have used the website for referrals have generally given very positive feedback, saying it was easy, everything happened the way it was supposed to, etc. No problems.

    Folks who have used the phone for referrals often report a range of problems.

    I *strongly* recommend using the website.
     
  8. matt

    matt New Member

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    Jan 11, 2010
    I'm just gonna ask on here before I do anything else :lol:
     

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