1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

The 10 Things I Hate About DIRECTV

Discussion in 'DIRECTV General Discussion' started by thelucky1, Feb 15, 2011.

  1. Feb 16, 2011 #81 of 140
    carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,435
    929
    Nov 15, 2005
    Seattle, WA
    And right there is probably the key. If DirecTV were to allow specific model choice for say a 10% or 15% surcharge, that should cover the administrative and logistical costs of doing that.

    And, the fact is you can get exactly the model you want right now by ordering from a 3rd party vendor. In doing so though, you typically do not have access to discounts or promotions.
     
  2. Feb 16, 2011 #82 of 140
    oldcrooner

    oldcrooner Godfather

    273
    3
    Feb 23, 2004
    By the way, the word is "eludes", not "alludes"....and once again it amazes me how you seem to believe that you, and your business hero, Directv, are the only ones with "common sense". :rolleyes:
     
  3. Feb 16, 2011 #83 of 140
    Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    A typo..oh my. Whatever shall I do? :rolleyes:

    Many people have common sense. There just happen to be a few, who frequent this forum, who do not.
     
  4. Feb 16, 2011 #84 of 140
    tonyd79

    tonyd79 Hall Of Fame

    12,971
    204
    Jul 24, 2006
    Columbia, MD
    Most of the times I have seen this issue posted here, the game either ran over (and was still indeed going on) or the post-game show was part of the blackout. This has not happened very often that I have seen. Remember, the blackout is not lifted as soon as the buzzer sounds. It is when the broadcast signs off.
     
  5. Feb 16, 2011 #85 of 140
    Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    No, it has nothing to do with whether or not I believe I am right. I just happen to be in this particular case. The differences are minor and it would be unwise for DirecTV to allow customers to choose a particular model given their current options. If folks cannot understand such a simple concept, there is little that can be done to remedy that.
     
  6. Feb 16, 2011 #86 of 140
    thelucky1

    thelucky1 Icon

    982
    21
    Feb 23, 2009
    hmmm start your own website...www.directvworshipper.com is available! :lol:
     
  7. Feb 16, 2011 #87 of 140
    Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    Nope, they're just a television provider. I keep things in perspective. I'd choose another provider if they offered a better product. What can I say...I like facts and common sense. (as opposed to assumption, hyperbole, and falsehoods) :D
     
  8. Feb 16, 2011 #88 of 140
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,231
    552
    Dec 2, 2010
    Winters,...
    Let's take a look at the upside of this whole question- probably less than 20% of DirecTV customers have much of a view on the various models. So, even if everyone on this board got just the receiver he or she wants, it wouldn't impact much of anything at the Mother ship.

    I've been lucky, perhaps, but I've had no lemons, and do have the HR20-700, with OTA, cable and of course, DirecTV, and though it—the 20—could be faster (they all could) it's served me well. I recently got the HR24-500 and whole house viewing, CCK, DECA, all's good. Lucky, though.
     
  9. Feb 16, 2011 #89 of 140
    oldcrooner

    oldcrooner Godfather

    273
    3
    Feb 23, 2004
    You must then be really unhappy with Directv's apparent business model and advertising campaigns. :D
     
  10. Feb 16, 2011 #90 of 140
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Gentlemen, I ask all of you to be a little more polite and less accusatory. Thanks.
     
  11. Feb 16, 2011 #91 of 140
    Rich

    Rich DBSTalk Club DBSTalk Club

    26,062
    460
    Feb 22, 2007
    Piscataway, NJ
    That's being logical. And you're right, I think. We have to remember that the vast majority of the folks who are subs don't have a clue as to what they have or which one is better. But, I usually end with the model I want. Just a matter of persistence and politeness.

    Boy, have I had lemons! And yet I have ended up with twelve HRs that work properly within their limits. My wife and son complain about the slowness of their 21s. But they have them in bedrooms and don't want any noise. Kinda hard to find HRs that are extremely quiet and the two 21s are. So they put up with the slowness.

    I'm perfectly satisfied with my 20-700s, I see no lack of speed and they are very reliable. But I had to purchase six of them to allow me to make that statement. My 24-500s are a bit faster, but nowhere near the difference in speed between the 21s and the 20-700s.

    All in all I disagreed with most of Swanni's opinions. My PQ is always very good. I don't care what it costs me. What else really matters? Just a couple missing HD stations? That bit about the satellite positioning was ridiculous and is typical of why I lost my respect for him and most of his opinions. I'm truly amazed that he put that in there.

    Rich
     
  12. Feb 16, 2011 #92 of 140
    Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    Not at all unhappy. The complaints around here about their various forms of marketing have been ridiculous. Just some folks looking for something to complain about.
     
  13. Feb 16, 2011 #93 of 140
    Rich

    Rich DBSTalk Club DBSTalk Club

    26,062
    460
    Feb 22, 2007
    Piscataway, NJ
    That was another thing that Phil mentioned that has no real merit. Perhaps he had a difficult time finding 10 things he "hated" about D*? I can't think of ten.

    Rich
     
  14. Feb 16, 2011 #94 of 140
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    For the record, I don't "hate" anything. Here are 6 suggestions for improvements:

    1. Let your users choose their equipment when adding a receiver. It's even ok to charge another $20 for the privilege.
    2. Re-evaluate your position on HD. I understand the economics but I think there's a huge value to being the undisputed leader. Just add more, and more quickly, even if it costs more.
    3. Inform your customers when their package is going to be obsoleted. Give them a chance to upgrade or downgrade to something current.
    4. Create a program for early adopters, maybe $200/year plus the protection plan, that guarantees the newest equipment upon request.
    5. Aggressively, aggressively train your CSRs. Tier 1 and Tier 2, I get that they're script followers but everyone above that should be highly trained. Maybe rotate members of the engineering team into customer service now and again.
    6. Design all your future receivers to sit behind a wall-mount TV or up on their sides like a Wii. They don't have to be shaped like VCRs.

    Now, all of those are probably aimed at satisfying the top .1% of customers but I believe there would be a halo effect that would outweigh the disproportionately higher cost.
     
  15. Feb 16, 2011 #95 of 140
    Rich

    Rich DBSTalk Club DBSTalk Club

    26,062
    460
    Feb 22, 2007
    Piscataway, NJ
    A little while ago, I posted in a thread and said I thought that D* should do everything they could to satisfy their customers in such a way that they blow their competitors out of the water. I think they'd make up what that cost by the new subs they'd acquire.

    I'm sure D* wants to be the best provider (and I think they are) and it wouldn't take much to be known for the best support too. The executives at D* should have your post on the agenda for their next meeting.

    Your post is right on. Well thought out. I think #5 is the most important.

    Rich
     
  16. Feb 16, 2011 #96 of 140
    gitarzan

    gitarzan Godfather

    401
    0
    Dec 31, 2005
    Since we are it... here is my list of disappointments since becoming a customer with DirecTv starting with the biggest.

    1. Teasing customers with new hardware that later gets cancelled (DirectPC).
    2. As a former Dish customer finding the HD DVR painfully slow (although the HR24 is not bad).
    3. Switching to DirecTV and then finding I could not get locals in HD because I got a new HR21 before the AM21 was availalbe. Then delays with the AM21, order issues with the AM21, and finding that the AM21 made my receiver run even slower.
    4. numerous billing issues
    5. What appears to me to be a lack of respect from DirecTV to the DBSTALK community. A lot of enthusiast members of this community provide a great service to DirecTV. DirecTV does not provide any feedback leaving hard working DBSTALK members in the dark about many issues. Getting an official comment about some of the more pressing issues such as audio drop outs would be greatly appreciated by all. How about telling us what fixed the audio dropout problem for those that have seen improvement.
     
  17. Feb 16, 2011 #97 of 140
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    But that's a big difference. When someone levels a lying charge, that means it's intentional. Quite frankly, a lot of it has to do with how terms change in the industry, etc, etc. Guidelines are put together all the time and they change from time to time as industry terms are clarified, etc..

    I've seen it where a term or terminology is ok to use but 3 months later that changes and new guidelines are written about a specific service or product. Once those guidelines are in place, the folks that check these things before they go out the door are very good at catching anything that may be outside those guidelines. That's why timing is everything....was it a matter of "not paying enough attention" or was it a mater of a perfectly acceptable industry term when that piece of advertising went out the door but later changed?
     
  18. Feb 16, 2011 #98 of 140
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    1)....sometimes products don't sell or services don't get off the ground but sputter, thus making the business model inappropriate to continue.
    5)....I think a lot of DBS Talk members would disagree as many efforts are made to reach out, do some testing, bounce ideas, etc. Can't please everyone or include everyone, but there is a healthy feedback IMO.

    I have an answer for one of your other points but need to remain quiet about it for now. :)
     
  19. Feb 16, 2011 #99 of 140
    Davenlr

    Davenlr Geek til I die

    9,136
    27
    Sep 16, 2006
    I see no problem with allowing customers to choose the model for their upgrade. Just charge a certain upgrade price. Use that collection of "refurbished" older models for FREE installs for new customers. If the new customer wants new equipment, then charge them a reasonable price comparable with the existing customers upgrade price.

    All vehicles will get you from point A to B. When you to the car dealer, do they tell YOU what model you will get, or do you tell THEM what model you want? Want a VETT? Costs more. Settle for a S10? Pay less. Same with cell phone companies. There are ALWAYS people who want the cheaper stuff, and there are those that want a new IPhone. Imagine if the cell companies told you they all make phone calls, you will get what we send you, and you will like it.
     
  20. Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    In an ownership model, yes. In a lease\rental model, different story. Especially with the amount of money it costs to refurbish receivers. I get the idea sometimes that folks think a refurbished receiver is in the clear and doesn't cost anything to make it service worthy again. Those costs are real.
     

Share This Page