I really appreciate all the efforts DirecTv has been putting towards improving the problems with the HR20 DVR. It SEEMS they have been going above and beyond the call with all the frequent Cutting Edge beta test releases. There exists a long list of wish list items on this site that DirecTv has been making slow progress in adding to the HR20 feature list. I really appreciate these efforts (and I’d like Dual Live Buffers myself), but … I’m extremely disappointed in the lack of response to the basic problems with my HR20. I’ll list the main four, and after reading this site, I’m not alone. I’ve had the following FUNDAMENTAL problems from the day I received my unit, right through the latest CE release (and I’ve downloaded them all). The following happens approximately once per week: 1) BSOD - I believe this means “Black Screen of Death”. I’ve got it. We all seem to get it: Turn on TV and DVR and I see nothing but a black screen. No response from the remote. I do a RBR, and after a 10-15 minute reboot process, I get a channel on the screen, but not the channel I want to watch. The channel I want to watch is not in the guide either. Apparently after a reboot, it takes another 10-15 minutes for all the channels to become available. THEN 20-30 minutes after I turned on my TV, I can watch the show I want to watch, which is now half over. THIS IS UNACCEPTABLE. 2) Black screen, Delete/Not Delete? - I go to my list of recorded shows, pick the show I want to watch, and I’m greeted with a black screen with a menu in the lower left corner which asks me “Yes, Delete - No, Don’t Delete.” No way to watch the show I recorded. GONE. Off to BitTorrent to download the episode I missed. UNACCEPTABLE. 3) Non-recorded show - I tell the DVR to record a show. When I’m ready to watch, the show is not in my play list. Sometimes (most recently with last week’s Enterprise and Smallville) I get the second half hour recorded, but not the first. I have no confidence that what I tell this unit to record, will be recorded. 4) No signal on tuner - I’m watching a show, I decide to change channels, and I get a black screen with “No signal on Satellite In 1, 771”. I look outside, no snow, no rain, just a sky full of stars. I check the tuners in the Setup screens and I have full signal on all sats and on both tuners. I check other TVs and tuners in the house, and they are receiving fine. I switch around to many channels, and I randomly get the “No signal on Satellite In 1, 771” message. After 20 minutes or so, the channel I want to watch suddenly starts working. I appreciate the updates to the closed captioning, the one-click guide, etc., but a DVR should do two basic things at ALL times: 1) Tune to the channel I want to watch, when I want to watch it, and 2) Record what I want to watch, and play them back when I want to watch them. On this score, THIS UNIT IS A COMPLETE FAILURE, and I’ve seen ZERO PROGRESS IN FIXING THESE PROBLEMS in over six months of use. I’ve used consumer electronics and computers for over twenty years, and the HR20 is far and away the worst piece of crap I’ve ever owned. My TiVO unit NEVER had one of the above four problems. I wish I could go back to it, but it doesn’t do MPEG4, and that is the future with DirecTv, so I’m stuck. I do see hope with the Cutting Edge program, but in my opinion, NOTHING on the wish list should be attempted to be fixed or added to the HR20, until the above four items are fixed, permanently! TiVO didn’t seem to have a problem with this and DirecTv should have teams of people working night and day to fix these four items, period. I’ve most recently downloaded 0x13e, and just today, I’ve had 3 of the Big 4 problems. ( I haven’t used 0x13e long enough to know if, #3--non-recorded show, has occurred with 0x13e, yet.) Pleeeeease. How can I reiterate the need for fixing these basic items!