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The IVR Cheat Sheet™

Discussion in 'The OT' started by Nick, Jan 23, 2006.

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  1. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Get a Real Person, Not a Machine

    Do you hate having to press lots of buttons or talk to a computer instead of talking to a real person when calling for customer/technical support? Paul English offers the following on this nuisance:

    IVRs ("interactive voice response") are the annoying computers that answer phones. They can sometimes be useful (check flight status etc), but consumers should be able to decide when they want to speak with a human, simply by pressing 0. For example, what if the consumer is:

    * a senior citizen who does not ever want to talk with computers.
    * someone hard of hearing or in a noisy environment or on a bad cell phone connection, where communication with a computer is always more difficult than talking with an actual human.
    * someone driving a car who does not want to go back and forth between listening to prompts and pushing buttons.
    * someone who knows the IVR system will not help with their current question.

    Some IVRs require you first enter your account or social security number. This is also stupid:

    * many times after punching in your account number, the human who finally answers asks you to repeat it anyway!
    * what if I don't yet have an account number?
    * what if I don't have my account number handy?
    * what if my question has nothing to do with my account?

    Paul has compiled ".The IVR Cheat Sheet™", an impressive list of over 250 companies, phone numbers and their respective 'cheats' to circumvent those aggrevating, time-wasting IVRs. Chances are, some of the companies you deal with are on his list.

    02/02/2006 UPDATE: URL changed to [B]http://gethuman.com[/B] -- see post #5 below.
     
  2. bobsupra

    bobsupra Work In Progress DBSTalk Gold Club

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    Notice, no hints for E*. But then for most of the others, even if you get to an agent, it will most likely be someone in India for whom English-speaking is an option.
     
  3. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

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    Mar 23, 2002
  4. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    :whatdidid

    Since his link didn't work for me back then, I didn't recognize the site as
    having been linked before. No harm done and just maybe the additional
    post with a different title and a little more information will help someone
    else other than just myself.
     
  5. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Thursday, 2-February-2006

    The "get human" fury unleashed by over one million consumers has
    become too great to be handled by the sole blogger who started
    this campaign in 2005.

    As of today, the IVR Cheat Sheet™ is being shut down...

    ...and is now replaced with a new free site powered by over one
    million consumers who demand human contact.

    Please change your links to http://gethuman.com.

    —Paul English
     
  6. Redster

    Redster Godfather/Supporter DBSTalk Gold Club

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    Jan 14, 2004
    Hey,, it has Dish in there too.
     
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