I haven't been around for a number of months and after my account was at zero balance I proceeded to suspend the account for four months. I decided that D* was a no longer good value for me and today contacted the customer retention department and proceeded to inform the CSR that I was cancelling my account effective today. The CSR was rude, obnoxious, and belligerent as well. I was polite and level headed the entire time even though I should have told him off. Clearly OUTRAGEOUS behavior on the part of the CSR and a case of abuse of the customer. He continued to asked me what it would take to remain a customer even after I clearly told him I simply wanted to cancel, and I told him the terms that would keep my account active and in use. He could not meet the price I mentioned and once again told him clearly I wanted to cancel this occured no less than TEN times. During the discussion. I have been dealing with customer service representatives for almost 30 years now and without a doubt this is the absolute worst encounter I have ever had in my life. This individual could do damage to my credit information so I made sure to remain calm and polite throught the conversation . I firmly believe that this situation needs to be referred to the CEO of the company as well as the FTC. I will be sending a Return Receipt Requested Certified Letter to the CEO and the FTC describing the event. Luckily the recording is definite proof of the SHOCKING attitude and behavior of the CSR. Most importantly I was a customer in GOOD standing for two and a half years with never a late payment and (auto pay) and never had any other serious issues with D* BUYER BEWARE!