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The THR22 "Count me in"/Anticipation thread

Discussion in 'DIRECTV DVR with TiVo Discussion' started by Stuart Sweet, Dec 6, 2011.

  1. drumdude

    drumdude Cool Member

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    Oct 25, 2011
    I also notice that DirecTV just listed their own new DVR. It's called the HMC HD DVR (HR34). Interesting coincidence.
     
  2. stephen431

    stephen431 New Member

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    I'm thinking about it...

    I'm in Phoenix. I still have 2 SD DirecTiVos up and running (with one backup on a shelf).

    I want to wait until some reviews come in before I add it to the Christmas list.

    I really wish this thing could have SOME of the Premier features.
     
  3. inkahauts

    inkahauts Well-Known Member

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    Its awfully hard for anyone to choose a TiVo over a hr34, when you consider the differences in them. I hope DirecTV releases the sales umbels of those two boxes at some point next year, but I doubt they will.
     
  4. SpewHole

    SpewHole Mentor

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    Word of advice, don't try to it order by calling the DirecTV hotline. Their software is forcing a $49 installation fee and charging shipping. I ordered it from directv.com and got charged $216 only, the $199 price plus tax, no charge for professional installation and no charge for shipping.

    I'm updating a Phillips SDR7000 with the the THR 22. The Phillips is dead - I tried to do it through the Protection Plan, but the SD-Tivo was only eligible for replacement with another SD-DVR. Oh well - it was worth a shot.

    I was on the phone with the case management people for an hour and a half. She answered a lot of questions about the unit for me. She also confirmed that my Lifetime Tivo service is going to be honored, so I shouldn't see the additional $5 charge. She had to do some forensic accounting through my history to find the correct "code" that confirmed I was enrolled in the Lifetime Tivo service and then she made a big note of it all over my account so it won't accidentally be charged when the update is processed.

    I also found a lot of answers here:

    directv.com/DTVAPP/content/technology/tivo_receiver
    directv.com/DTVAPP/content/technology/compare_receivers
     
  5. inkahauts

    inkahauts Well-Known Member

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    Interesting. So they are going to waive both the TiVo fee and the dvr fee for you? Because they are two different things. If so that's great for people, but I just think everyone should wait to rejoice till they actually see it n their bills.
     
  6. SpewHole

    SpewHole Mentor

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    Dec 8, 2011
    Brooklyn, NY
    Thanks for pointing that out. Besides lifetime Tivo service, the lifetime DVR service is also active on my account, granted I keep the PREMIER package. It shows up on my bill as follows:

    11/12 12/11 PREMIER Monthly 114.99
    11/12 12/11 DIRECTV DVR Service $7.00/mo Incl Base Pkg 0.00

    We never owned non-Tivo DVR's with our DirecTV system until earlier this year. Our Tivo boxes were all bought outright from Best Buy and Circuit City. I'm pretty sure the lifetime Tivo service was bundled into the purchase of the receivers, as it was something that was advertised on the outside of the box and the units were quite expensive at the time. And for the past six years, we never saw a DVR or Tivo charge on our DirecTV bill despite having 4, then 5, fully functional SD-Tivo receivers.

    Earlier this year, when we finally added a non-Tivo DVR, the agent who processed my order messed up my account by cancelling my grandfather lifetime service and then we started seeing the $7 DVR charge. I had to go through hell and high water to get it deactivated because it's not a service that is available any longer so a standard rep couldn't just fix it for me. My case was referred to an account manager who was able to determine by the billing code that was used when my lifetime service was accidentally cancelled that it was in fact something I was enrolled in and he reversed the account back to that date to reactivate that billing method.

    During today's phone call, the case management agent was very emphatic about how lifetime Tivo and lifetime DVR are two separate things and how the Tivo fee is in addition to the DVR service fee. She explained that having lifetime DVR service would not waive the $5 Tivo fee. But then she found a billing code in my history that the account manager who had fixed my billing method earlier this year had notated, and she said that showed that I was enrolled in the Lifetime Tivo service, not just the lifetime DVR service, and she confirmed that the $5 Tivo fee wouldn't be charged. To make things easier for the next agent, she made some very large notes about my Tivo Lifetime service on the top of my account history.
     
  7. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    Ah. See you have both services for free on your account. I know someone on here said they simply changed the term, but I don't think they ever did. I think what they did do for some people was convert their TiVo free to a dvr free when they upgraded a receiver away form TiVo. Like I said, it should be interesting to see how all this pans out over the long haul.
     
  8. SpewHole

    SpewHole Mentor

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    Dec 8, 2011
    Brooklyn, NY
    Yeah...it's one of those wait-and-see things. I think you are right, though. I think that when I added the non-Tivo DVR to my account earlier this year, that my Lifetime Tivo service was somehow extended to include Lifetime DVR service. It sounds like DirecTV is honoring it only one-way: if you enrolled in Lifetime Tivo and add a non-Tivo box, you get the Lifetime DVR as well(?) But if you enroll in Lifetime DVR and then add a Tivo box, you do not get the Lifetime Tivo service. Very interesting take on things. It makes sense so it's probably true.
     
  9. Araxen

    Araxen Icon

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    Why would you need professional installation? Just plug in the box and call Directv to active it is all you need to do I would think.
     
  10. SpewHole

    SpewHole Mentor

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    Dec 8, 2011
    Brooklyn, NY
    I am capable of doing a swap-out without professional installation, but I have opted for it because it is free and because this is not a standard swap-out, but, in fact, an upgrade.

    I am upgrading from SD to HD, so a different satellite (Slimine) may need to be used on the roof of my apartment building. And when my SD box was working, one of the feeds was getting poor reception, so I'd rather a tech come out and address the exterior hardware issues, connect me to the appropriate satellite using the existing wiring, and reposition if necessary for best reception. Also, I wasn't sure if the little adapters would be needed for the coaxials before being plugged into the reciever, like for some of the DirecTV HD boxes. The case management agent ended up confirming that those adapters aren't necessary for the Tivo-HD units.

    And my local installation team are very on-point. We call them out whenever we have an issue, and everything is covered by the protection plan so we never pay any extra fees. They even walk the apartment before they're done, making sure all of our boxes are in working order.

    So I revert, why not have professional installation? I'd be really bummed if I received the box and the had to wait additional days for a service call to be honored. And I'm pretty sure if I had opted for self-swap installation, unless I also paid for 2-Day Air and Saturday delivery, I wouldn't have gotten the box until at least Monday. Professional installation enabled me to get the box on Saturday and I'm content with that.
     
  11. Maleman

    Maleman Icon

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    You need someone to come and install? Isn't it plug and play, call in and activate.
     
  12. SpewHole

    SpewHole Mentor

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    Brooklyn, NY
    I don't understand your question/comment. I already responded to this question when Araxen asked it. My response is right above your comment, so it's a little unclear how you could have missed it...

    It just doesn't seem productive to this conversation to re-ask a question that not only was already asked by someone else, but was then answered. Or were you directing your question at Araxen since you quoted him?
     
  13. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Guys, let's not be rude to each other-- let's get back to anticipating!
     
  14. Maleman

    Maleman Icon

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    LOL because I read the post as a question...thats why I responded.
     
  15. SpewHole

    SpewHole Mentor

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    Dec 8, 2011
    Brooklyn, NY
    Speaking of going back to anticipating, that's what I've had to do. The tech showed up at my door with a non-Tivo HR box, called his supervisor, waited around for ten minutes, then left and said I should wait for a phone call.

    I knew it was too good to be true.
     
  16. chrpai

    chrpai AllStar

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    Oct 27, 2007
    Back around 2005 my friend got me hooked on DVR's by giving me a used Tivo SD-DVR with a broken harddrive. I dropped a drive in it and did the hacks to load the OS on it and got it activated with D*.

    It was sweet, but it was SD and not HD. Sadly, D* at the time wanted some crazy $$$ for a Tivo HD-DVR and I balked. (Thankgod, that mpeg2 model was a dead end! ) I jumped over to Time Warner instead with their DVR with the crappy 1980's UI but it worked and there was no up front $$$ and great monthly rates.

    A couple years went by and D* got their prices in line so I came back into the fold. The DVR was way better then Time Warners but still not as slick as the Tivo. But as the years went by they really stepped up their game with the whole house DVR and HD GUI.

    So I gotta ask, why is Tivo relevant anymore? Other then the Like/Dislike feature, I don't recall anything special that I don't now have with D*'s house brand DVR.

    What am I missing that should make me say "I'm in"?

    Note: I did read the PDF presentation.
     
  17. ukor

    ukor Mentor

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    Dec 17, 2006
    Not much as far as I can see. It is like a time warp back to early 2000. I was a die hard TiVo junky, but I have to say I hardly miss it now. The current DVRs a very functional and after ten years the New TiVo is basically unchanged.
     
  18. lily10

    lily10 Duplicate User (Account Closed)

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    Mar 18, 2010
    Got our TiVo HD today and you do need the b-band converters to get the HD channels, that is what my tech person said and she was right because as soon as I hooked them up we succeeded in getting it all working. Before that it was sticking on the software download. Anyway I borrowed one of the converters from the hr20 (had an extra on hand) and the new box is now working great.

    I did my own install but I understand your reasons. Good luck.



     
  19. lily10

    lily10 Duplicate User (Account Closed)

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    Mar 18, 2010
    So far, when it's not trying (and failing) to download the FW update (to 018A), the DTivo HD box is what I expected. Not, it's not cutting edge technology. But it has the original Tivo UI, which my wife prefers, and it smoothly uses the FF and Rewind functions, which is great for sports fans such as myself. I may even have to use it for sports, rather than the HR23-100 I just got for 3D.
     
  20. Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    Lily10,

    Do you mind me asking how much upfront you had to pay to get the tivo unit? Also if you are or are not under contract did you have to extend in order to get the unit?

    Thanks
     

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