I had dish installed last weekend. Got the 2 hopper, 2 Joey system. The installer put the dish on a portable mount and scheduled himself to come back this past Saturday to put it on a pole in concrete. I even received an email from dish stating I had an appointment this Saturday between 8-noon. The installer was a no show and I didn't even get a call. Waited around all day and nothing. This guy is employed by dish and not an independent installer. I called dish and they have rescheduled the install for next Saturday. All I got was a hard to understand "sorry". We have had some wind since this portable stand was put up with rocks holding it in place and sometimes I lose my signal. Other than the above problems, which of course won't happen to everyone, here are other things I've not liked as much as Direct: *Anytime I call since the install, I can't understand the representative very well. It's funny, the hard to understand person always transferred me to someone I could understand when I called to get dish, now I'm stuck with people who only speak English as a second language since I'm stuck in a 2 year commitment. On the other hand, direct always had "real" English speaking representatives. *The HD quality isn't quite as good as direct. On the bright side, I do like the hopper/Joey setups and PTAT. I also like the size of the dish compared to direct. There also are a couple more HD channels on dish that weren't on the other that I watch. Hopefully once the dish is secure I won't have to call anymore and I will be happy with dish.