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This seems weird to me

Discussion in 'DIRECTV General Discussion' started by Cavicchi, Jul 21, 2013.

  1. Cavicchi

    Cavicchi Legend

    466
    13
    Oct 28, 2008
    Effort, PA
    I called DTV and inquired about getting TV and phone package. Since DTV offers Verizon for the phone, and I had Verizon in the past, all cable now, I thought it would be a simple matter to get connected. However, the DTV person, and I tried with 3 different people, told me phone service with Verizon is not available in my area! He tried many times and it came up no service available. I have had Verizon phone service at my present location in the past, same phone number.

    I went to Verizon's website and saw a fantastic deal of DTV and phone service, so I went through most of the process. There was no problem for me to get phone service with Verizon, had them in the past. There is no doubt they service my area.

    I wanted this to go through DTV but now left with no choice other than Verizon because of cost difference. The significant difference is either DTV + Phone with Verizon + Internet with cable, or TV with DTV and phone + Internet with my cable company. Difference being $25 dollars a month. I would really enjoy switching phone to Verizon, so that plus cost makes it sweet.

    The weird part is why can't I get Verizon for phone service from DTV?!
     
  2. west99999

    west99999 Icon

    1,348
    45
    May 11, 2007
    Im pretty sure DTV has agreements-bundle plans with phone/internet providers by the area so they must not have one for your area although service through Verizon is available.
     
  3. gov

    gov Legend

    1,101
    50
    Jan 11, 2013

    You're probably in the Chicago Cubs blackout area . . .



    :eek2:
     
  4. Cavicchi

    Cavicchi Legend

    466
    13
    Oct 28, 2008
    Effort, PA
    They do, they have Verizon and Verizon services my area. This doesn't make any sense to me at all. When I put in my address on Verizon's website, they came up with different variations of my address. I told that to DTV and had them try various combinations, none worked.
     
  5. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
    915
    Jan 10, 2008
    NY
    Have you tried calling Verizon and see if the can bundle DirecTV with their services?
     
  6. Cavicchi

    Cavicchi Legend

    466
    13
    Oct 28, 2008
    Effort, PA
    I can do the bundle on Verizon's website, DTV and Verizon phone. I'd rather do it with DTV, but since that appears impossible, I'll do it with Verizon.
     
  7. Diana C

    Diana C Hall Of Fame DBSTalk Club

    2,117
    293
    Mar 30, 2007
    New Jersey
    Seems like there are two possibilities:

    1) There is a computer error in DirecTv's system that is failing to find the package available in your area.
    2) The contract with Verizon that covers your area allows Verizon to resell DirecTV service but not vice versa.

    Personally, I'd bet it is #1.
     
  8. Cavicchi

    Cavicchi Legend

    466
    13
    Oct 28, 2008
    Effort, PA
    There must be an error somewhere because Verizon phone service is available to me at my location. I tried with a few different DTV people and they check and say it comes up no Verizon phone service in my area. DTV is not saying it is a package issue, just no phone service from Verizon available.

    It could be an issue with Verizon's database. When I checked Verizon's website and put in my address, up came a bunch of addresses to choose from. Many were very similar to mine, same house and street number, very odd. Some had my town shown as my township!
     
  9. Cavicchi

    Cavicchi Legend

    466
    13
    Oct 28, 2008
    Effort, PA
    I did the bundle with Verizon and today received an email to contact them. Turns out I don't qualify for the bundle because I had DTV within the past 2 years. When I called DTV, they had no problem offering me all kinds of discounts, but when I told them I needed the phone bundle, I was told DTV will tell Verizon not to do it--because of that 2-year thing. However, on Verizon's website it says "not for existing customers." I didn't see anything about 2 years.

    Anyway, long story made short, I'll stick with my cable company.
     

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