I upgraded to an HR20 in November of 2006. I have been on the protection plan since 9/06/06. I specifically chose the plan based on the csr telling me that; 1. my equipment would be covered if it brokedown, 2. D* would ship me a new receiver free of charge, 3. my commitment date would not change. My HR20 died in December 2007, I received a refurb HR20 then that was DOA, and received a new HR21 in January. My new contract renewal states now January of 2010!:eek2: I called D* and a csr as well as supervisor agreed with me and said this would be fixed and to call back in 1 week to verify. Well I called today and it was not fixed, but a helpful csr advanced it to the activation department and she told me it would take 3-5 days for the correction and for me to call back then. Well, I called back regarding another issue and was told that the protection plan does not prevent D* from extending the contract at all, and that I will be stuck with my contract until 2010. Everytime I activate a card (for instance replacement receiver for faulty receiver) I will extend my contract. I viewed the contract for the protection plan online and could not find verbiage either way. Anyone have an idea where I stand?