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Three Months Free?

Discussion in 'DIRECTV General Discussion' started by inhd40, Mar 9, 2013.

  1. Mar 9, 2013 #1 of 12
    inhd40

    inhd40 Mentor

    115
    4
    Jan 26, 2013
    I started my Directv service on Jan 7th this year. I just recieved my bill for service from 3-7 thru 4-6 and am being charged for a full month of HBO/Cinemax/Showtime/Starz. By my count that means I got 2 months free and they are billing me for the third. Is this the way it usually works? Trying to get some info before calling the CSR.
     
  2. Mar 9, 2013 #2 of 12
    Davenlr

    Davenlr Geek til I die

    9,136
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    Sep 16, 2006
    Nope. Call and get them to take it off for another month.
     
  3. Mar 9, 2013 #3 of 12
    inhd40

    inhd40 Mentor

    115
    4
    Jan 26, 2013
    Thanks for the reply. That's what I thought, but what a pain. Since I have auto bill pay I will have to trust that they follow through.
     
  4. Mar 9, 2013 #4 of 12
    Davenlr

    Davenlr Geek til I die

    9,136
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    Sep 16, 2006
    They will just give you the credit on your next months bill. If you are REALLY lucky, they will give you 6 months more free of one of the movie channels :)
     
  5. Mar 9, 2013 #5 of 12
    RACJ2

    RACJ2 Hall Of Fame

    3,866
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    Aug 2, 2008
    You don't have to trust that they issue a credit. As soon as they say they gave you the credit, say hold on let me check my account. Then log into your account and select "Billing Center". Then scroll down to where it shows "Transactions - Recent History" and you can see the credit immediately. If its there, say thank you!
     
  6. dishinitout

    dishinitout Mentor

    262
    7
    Jan 4, 2013
    Southern...
    Make sure your not missing the credit as well that should already be on bill. They charge you for them and then have a separate line item for credit. Just want to make sure your not missing that thinking there shouldn't be a charge. If credit isn't there then call.
     
  7. Brubear

    Brubear Legend

    151
    1
    Nov 13, 2008
    The way that the new customer offer works is that you are subscribed to the channels, at cost. You recieve an offsetting credit equal to the subscription cost. I.e., you have HBO, Cinemax, Starz and Showtime @ $47 / month. You will receive 3 $47 credits to give you 3 months free of the premiums. "Calling in" won't help because the agent can't force a recurring credit.
     
  8. inhd40

    inhd40 Mentor

    115
    4
    Jan 26, 2013
    You are right, it was kind of a mess and took probably 20 minutes or so to straighten out. The CSR had to go to a supervisor and manually do the credit. She said it might cause problems on the next bill as well, so I may have to call about it next month. As soon as I got off the phone I recieved an e-mail about the credit.
     
  9. Brubear

    Brubear Legend

    151
    1
    Nov 13, 2008
    it looks like a few customers that had a billing cycle of days 1-7 missed the March credit for recurring credits which will be automatically corrected on the April bill. They should not have applied a manual credit, but they may not have seen the alert. Remember that this will be your last credit so unless you intend to keep the premiums at cost you'll need to call in somewhere around the 6th or 7th of April to have your programming amended. It does not automatically fall off.
     
  10. inhd40

    inhd40 Mentor

    115
    4
    Jan 26, 2013
    Yes that was the first thing she mentioned was that a lot of credits were not applied. She wasn't able to rectify it any other way I guess. The only other work around was to credit the following month.
     
  11. inhd40

    inhd40 Mentor

    115
    4
    Jan 26, 2013
    Ok, so continuing saga. I call in a few days ago to cancel the premiums. The CSR says you still have 3 days left, I can schedule them to be canceled on midnight of the 7th. I said that would be fine as that gave me one last weekend. Well this morning they were still there. I call in tonight and explain the situation and the CSR says there is no way that they can schedule the cancellation in advance. So I end up getting gigged an extra day. Not a huge deal but does anyone know who was correct?
     
  12. dishinitout

    dishinitout Mentor

    262
    7
    Jan 4, 2013
    Southern...
    The 2nd person gave accurate info. Appears first person didn't want to take the disconnect against their stats.
     

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