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Time to go back to Comcast?

Discussion in 'DIRECTV General Discussion' started by Red Orc, Nov 22, 2011.

  1. caseyf5

    caseyf5 Member

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    Bethpage,...
    Hello Red Orc,

    I have sent items back to "D" using smart post. I went to the Post Office and dropped the items off. It takes a long time for the items to be recognized. Since it was a while ago I am going from memory. The package(s) get picked up by a regular service (Fed Ex, UPS maybe some others?) and it gets tracked by the regular service until it arrives at the delivery point. The Post Office might show the tracking package after a while but after the package is picked up then the package will be tracked by Fed Ex or UPS until it arrives at the destination. In my case it was Post Office to Fed Ex. Fed Ex or UPS might not go to the Post Office on a daily basis so tracking is slow to show up. I think that Fed Ex goes less often than UPS but I might be wrong. I called both the Post Office and Fed Ex after a week and a few days later the package(s) could be tracked. This split service makes it easier to drop off the package as there are more post offices than Fed Ex or UPS locations. I am not a great fan of this method (Smart Post) as it is much more stressful. I have easy access to the usual delivery services Fed Ex and UPS.
    Found some information about shipment. Package now at local po but no tracking information. Destination memphis tn. No information from directv, fedex or usps. Called 06/08/2011 post office claim the package was picked up Tuesday 06/07/2011 by the shipper. FedEx has no record about this shipment. Directv has no knowledge about this shipment . Called smartpost again on Thursday 06/09/2011. Smartpost claims that it was picked up by FedEx today 06/09/2011. It is finally confirmed. Package eventually arrives into DriecTV posession.
     
  2. SteveHas

    SteveHas Hall of Fame

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    I just swapped out a HR20-700 for a HR22-100 and the return was through the USPS, I was surprised as it had always been FedEx in the past. No tracking info, now I'm worried.

    btw, the prepaid label had no provision for tracking number or receipt as they have done in the past whne I swapped equipement.
     
  3. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    USA
    Last July I returned a HR22-100 through the USPS. Didn't have any problems.
     
  4. Davenlr

    Davenlr Geek til I die

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    At&t turned me over to a collection agency because they claim they didn't get their DSL modem back. I had to call and start asking for names to put on my small claims suit before they gave in.
     
  5. JeffBowser

    JeffBowser blah blah blah

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    I'm having to return an H22 this week. I can guarantee you I'm shipping it back on my own dime via my corporate UPS account, rather than use the DirecTV hybrid USPS method. This way I get an indisputable tracking number.
     
  6. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    You shouldn't have to do that... but I don't blame you.
     
  7. JeffBowser

    JeffBowser blah blah blah

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    I agree, but last year (or year before..?) I had the OP's issue with an HR21. Took me 3 months to get my money back. I'd rather spend some of my own money than deal with that again.

     
  8. dualsub2006

    dualsub2006 Icon

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    Aug 28, 2007
    If I paid more than $100 for something (or could be charged that much or more for it) I wouldn't trust any shipping method that didn't give me a tracking number and the ability to insure the package. It's not D* specific, I'd not trust ANY return method like this.

    $20 would be money well spent compared to the hassle and possible expense of this thing not showing up. And no, it shouldn't be necessary to have to do it, but it is.
     
  9. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    When I returned my HR22-100 my receipt label had the following: Ship Date, LP Number, SKU Number, Ord Number, PO Number, and Trk Number. With all that there's got to be a way to put a trace on a shipped receiver.
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Yes you would think so. But sadly there are so few Ph.Ds working at shipping stores.
     
  11. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    :lol:
     
  12. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Learn something new every day on this great forum. Smart ship and a hybrid shipping system. Glad you were able to track down your shipment.
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Snarfl! :D
     
  14. Red Orc

    Red Orc Legend

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    I live about ten minutes away from a FedEx/Kinkos. Next time I need to return something to DTV I'll go there and just pay for the shipping myself so I don't have to worry about something like this happening again.
     
  15. Shades228

    Shades228 DaBears

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    The real breakdown is that the USPS does not do real time tracking. They do a scan tracking system that is not updated real time and does not take place at every leg of the journey. There's an initial scan, and a final scan in most cases. This is just another reason the USPS is losing more business. They're even starting to run commercials telling people to stop enrolling in e-mail billing statements.
     
  16. usnret

    usnret Icon

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    Jan 16, 2009
    Or maybe to many??
     
  17. Lord Vader

    Lord Vader Supreme Member

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    Galactic Empire
    Perhaps it's time it be privatized. Maybe then the competition will force the USPS to come into the 21st Century. IF FedEX, UPS, et. al. can have real time, accurate tracking, why can't the USPS?

    I've ordered a bunch of things from Amazon lately, and 90% of the time it comes via USPS with a tracking #. That tracking # shows "no such record" for about 48 hours after it has been shipped. Then the next update comes on the day it's to be delivered. Big deal. By then I've already received the package. Oh, and my SMS text alert or Email alert from Amazon when I receive USPS delivered items? It usually comes the next DAY. With UPS delivered items? Within minutes of delivery.
     
  18. Davenlr

    Davenlr Geek til I die

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    That is because the USPS has to deposit all their profits into an account for future payments of pensions, and cannot afford the equipment required for real time tracking like UPS and FedEx.
     
  19. Lord Vader

    Lord Vader Supreme Member

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    Oh, you mean the pension account into which it was just revealed they may have overpaid by some 4 or 6 billion dollars?
     
  20. Davenlr

    Davenlr Geek til I die

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    Yep. And those overpayments are mandated by Congress. The USPS stopped being profitable the same year that Congress passed that law requiring those overpayments.
     

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